Table of Contents
Advertisement
Troubleshooting guide
Symptom
Possible causes
Worn-out battery
Clogged sound outlet
No sound
Clogged microphone inlet
Hearing aid microphone muted
Clogged sound outlet
Intermittent or
Moisture
reduced sound
Worn-out battery
Hearing aid not inserted properly
Squealing noise
Ear wax accumulated in ear canal
Pairing issue
Bluetooth connection failed
with Apple
Only one hearing aid paired
device
58
About Getting started Daily use Options Tinnitus Warnings
Solutions
Replace the battery
Clean sound outlet* or replace the wax filter
Clean microphone inlet* or replace filter (T-Cap or O-Cap)
Unmute the hearing aid microphone
Clean sound outlet or replace the wax filter
Wipe battery and hearing aid with a dry cloth
Replace the battery
Re-insert the hearing aid
Have ear canal examined by your doctor
1) Unpair your hearing aid. 2) Turn Bluetooth off and on again.
3) Open and close battery drawer on hearing aid.
4) Re-pair hearing aid (visit www.oticon.ca/pairing)
If none of the above solutions work, consult your hearing care professional for assistance.
* According to guideline in this booklet
More info
59
Advertisement
Table of Contents
