Troubleshooting Guide - oticon Alta2 Pro Instructions For Use Manual

Troubleshooting guide

Symptom Possible causes
Dead battery
No sound Clogged speaker or earpieces (dome, Grip Tip, Micro mould or LiteTip)
Clogged sound outlet
Intermittent or
Moisture
reduced sound
Dead battery
Hearing aid earpiece inserted incorrectly
Squealing noise
Ear wax accumulated in ear canal
If none of the above solutions work, consult your hearing care professional for assistance.
36 About Start up Handling Options Warnings More info
Solutions
Replace the battery
Clean mould
Consider replacing wax filter, Grip Tip or dome
Clean mould or replace wax filter, Grip Tip or dome
Wipe battery with a dry cloth
Replace the battery
Re-insert hearing aid
Have ear canal examined by your doctor
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