Technical Assistance - Siemens 9810 Series User Manual

Maintenance

Technical assistance

7EN05-0390-00
When troubleshooting option modules, attach each option module directly to the
meter and verify its operation. If each option module operates when directly
connected, use combinations of modules or known good modules to help identify
the issue.
Events related to option module initialization and operation are stored in your
meter's onboard event log. Perform an option bus reset to restart the option bus
and re-initialize the option modules attached to your meter.
Information about your option module's type, serial number, firmware version and
present status is available in the Factory and Diagnostics modules.
See the ION Reference, available from www.usa.siemens.com/pds, for more
information about the Factory and Diagnostics modules.
Visit www.usa.siemens.com/pds for support and assistance technical problems
with the meter.
Make sure you include your meter's model, serial number and firmware version in
your email or have it readily available if calling Technical Support.
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