Emerson Liebert Vertiv RDU-SIC G2 User Manual page 31

The remote service setting includes three parts: Request RDU remote, Cancel RDU remote and Replace Host.
Meanwhile, you can set the communication parameters of remote service system.
Request RDU remote: used to establish remote service relationship
1) Type the self-defined customer name in the End-User textbox;
2) Choose the contactor for remote service in the Contact Person textbox, when the contactor is chosen, the
corresponding mobile and email will be displayed;

Note
The contactor for remote service must be set through System Options -> User Management in advance, and you must provide
the mobile or email, or the service request cannot be conducted. Refer to User Management in this section for detailed setting
method.
3) Choose Frequency of Reporting: 'Monthly', 'Seasonal';
4) Click OK to send the remote service request.
Cancel RDU remote: used to cancel the established remote service
Choose Cancel RDU remote and click OK to send a command to cancel the current remote service.

Note
Canceling the remote service is effective only under the precondition that the remote service has been established, otherwise, a
prompt of failure will pop up after you click OK.
Replace Host: used to replace the local host during remote service
When the host that has established remote service need to quit, but you want to remain the established remote service
relationship, you need to replace the local host to participate in the remote service. The detailed setting method is the
save as Request RDU remote, besides, type the hardware serial number of the replaced host.
User Management
Click the User Management submenu under the System Options menu, the page shown in Figure 3-50 pops up.
Figure 3-49 Remote service setting
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