Troubleshooting The Sun2000 App - Huawei SUN2000-63KTL-JPH0 User Manual

SUN2000-63KTL-JPH0
User Manual

7.10 Troubleshooting the SUN2000 App

No. Symptom
1 The app fails to be
installed.
2 The message Program
error. Reboot the
program. is displayed.
3 Communication failed.
4 The message Bluetooth
invalid or in use. is
displayed.
5 The message Bluetooth
is off. Turn on
Bluetooth. is displayed.
6 Data failed to be
obtained during
operations.
7 The SN scanning
function cannot be used.
8 The label information
cannot be identified
when the SN scanning
function is being used.
9 No upgrade package is
available for an
upgrade.
10 The battery reserve of
the mobile phone is too
low.
Issue 04 (2019-06-30)
Possible Cause

The version of the mobile
phone operating system is
earlier than the required
version.

Allow Installation of apps
from unknown sources is
not selected.
The program is abnormal.
1. When the mobile phone is
more than 5 m away from
the devices, the Bluetooth
module is disconnected.
2. The USB data cable is
incorrectly connected.
 The Bluetooth module is
abnormal.
 The Bluetooth module is
used.
The Bluetooth function is not
enabled.
1. The Bluetooth module is
abnormal.
2. The USB data cable is
incorrectly connected.
The app does not have the
permission to use the camera.
 The scan position is
incorrect, or the camera is
too far away from the bar
code.

The light is insufficient.
 The label is blocked.
No upgrade package is saved in
the mobile phone.
N/A
Copyright © Huawei Technologies Co., Ltd.
7 Man-Machine Interactions
Solution

Upgrade the version of the
mobile phone operating system.

Choose Settings > Security and
select Allow Installation of
apps from unknown sources.
Exit the app and log in again.
1. Keep the mobile phone within 5
m away from the devices and
reconnect the Bluetooth module.
2. Reconnect the USB data cable.
 Verify that the Bluetooth module
works properly.
 Verify that the Bluetooth module
is not used.
Enable the Bluetooth function.
1. Reseat the Bluetooth module.
2. Reconnect the USB data cable.
Enable the app to use the camera.
 Adjust the scan position and
ensure that the camera is 15 cm
away from the label.
 Move the label to a place with
sufficient light.
 Remove the blockage from the
label.
Save the upgrade package in the
mobile phone.
Charge the mobile phone.
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