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4-4 Troubleshooting
Problem
Does not operate
Door suddenly stops
Problem relating to initial settings
No Remote Desktop Connection
No image on the screen
Wrong detection
false rejection
Someone can hide a authorized
person from TOF camera
Many False rejection
Check if...
Power indicator (green LED) of
Control Box and TOF Sensor is
on.
Transmission rate of Ethernet
Hub is more than 1G bps.
Ethernet Hub is removed.
ACCURACE-3D A3001CB
application screen is appeared.
The power indicator (green LED)
of TOF Sensor is on.
Red and Blue LED of the TOF
Sensor are Simultaneously
blinking.
TOF sensor mounting direction
TOF sensor position is the center
of the interlock and 300 to 500
mm away from Entry door.
Front side of TOF Sensor is
clean.
(No dust, no scratch)
Door Setting is set correctly
50
Corrective action
Check the wiring between TOF
Sensor and Control Box.
See "Wiring"
Check the switch of Control Box
is turned on.
Check the switch of door system
is turned on.
Check the wiring between Control
Box and door system.
When use one unit of TOF
Sensor, use PRIMARY side only.
Use Ethernet Hub with 1G bps or
higher.
Remove Ethernet Hub and
connect LAN cable directly to
Control Box and TOF Sensor.
Check the wiring between Control
Box and PC.
See "Wiring between Control Box
and PC"
Check the switch of Control Box
is turned on.
Check the setting of PC.
See "PC Setting - TCP/IP"
and "PC Setting - Remote
Desktop Connection".
Check the wiring between TOF
Sensor and Control Box.
Mount the TOF sensor with a
correct direction.
Mount the TOF sensor with a
correct position
Wipe the front side of TOF
Sensor with a damp cloth.
Change TOF Sensor.
Check the setting of Door setting.
See"Door Setting"
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