Troubleshooting; Possible Problems And Their Solutions; Click Codes - LOGICDATA SMARTneo-2G Manual

10 TROUBLESHOOTING

10.1 POSSIBLE PROBLEMS AND THEIR SOLUTIONS

Problem Possible cause
The system is not plugged in
The Actuator is not connected
properly
The Table does not
Poor plug connection
move
The Actuator is defective
The User Interface is defective
There was power failure while
the table was in motion
The Power Unit was discon-
nected while the device was in
The Table only
motion
moves downwards
Realignment required
The Actuator is defective
The User Interface is defective
The User Interface
does not work
The User Interface is not con-
nected properly

10.2 CLICK CODES

As soon as the SMARTneo-2G is connected, the control box uses installed relays to inform the user about
system status and the reason for the last shutdown:
Code
Normal operation:
2x
The system is working normally.
Emergency operation:
1x
The system is in emergency operation mode. The Actuators cannot be used. Check the error code.
Last shut-off incomplete / forced reset:
Check the error code. If the control box could not complete a data-saving process before power
3– 6x
was lost, it will click 4–5 times during its next start-up and go into reset mode. Error code 81 will
not be shown in this case.
SMARTNEO - OPERATING MANUAL // PAGE 28
Solution
Ensure that the system has been connected correctly
Ensure that the Actuator is properly connected to all
components of the system
Ensure that all plugs have been connected properly
Replace the Actuator. Contact LOGICDATA if the
problem persists
Replace the User Interface. Contact LOGICDATA if
the problem persists
Perform a Position Reset Procedure (see Chapter 4.7
Performing a Position Reset
Replace the Actuator. Contact LOGICDATA if the
problem persists
Replace the User Interface. Contact LOGICDATA if
the problem persists
Ensure that the User Interface is properly connected
to the Control Box.
Message
Procedure)