Troubleshooting - Kirsch Cellular Shade Collection Getting Started

Troubleshooting

If your shade is not operating correctly:
First review the guide that came with your control device.
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Refer to the following troubleshooting procedures for specific solutions for your shade.
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If questions remain, please contact Kirsch
Problem The shade will not snap into the installation brackets.
Solution Check that the installation brackets are level and aligned. Adjust and/or shim to level, if necessary.
Check that the headrail is completely inserted into the installation brackets. See "Mount the Headrail" on page 5
(OB) or page 6 (IB).
Problem The installation brackets do not allow enough clearance for the shade to clear moldings or door handle(s).
Solution With outside mounts, use extension brackets or spacer blocks to allow adequate clearance for your shade. See
"Mount the Installation Brackets" beginning on page 3.
With inside mounts, reposition the installation brackets to add clearance. See "Mount the Installation Brackets"
beginning on page 6.
Problem The shade does not operate using the manual control button.
Solution Unplug the power cable from the motor, then plug it back in. If your shade is a right stack, a green LED inside the
manual control button housing will flash to indicate the motor has power. If your shade is a left stack, a green LED
then red LED will flash to indicate the motor has power.
Check that the batteries in the battery wand are correctly inserted and are fresh.
Check that the battery wand or DC Power Supply is securely connected to the power cable and the cables are not
pinched or caught in the headrail or installation brackets.
Problem The shade is not responding to the Automation remote.
Solution IMPORTANT: A shade will not operate using the remote until it has been joined to a group.
Check that the correct group number is selected.
Check that the batteries in the remote are correctly inserted and are fresh. The LEDs that backlight the remote
should come on full bright when ■ STOP is pressed.
Problem
The shade is operating slowly or does not traverse completely.
Solution
The batteries may be low in the battery wand. Replace the batteries.
Check that the battery wand or DC Power Supply is securely connected to the power cable and the cables are not
pinched or caught in the headrail or installation brackets.
The shade may need to be reset. Refer to "Resetting the Shade (If Necessary)" on page 18.
INSTALLATION
CARE
®
at 844-KIRSCH2 (844-547-7742).
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