Troubleshooting; Rfid Reader - Motorola RD5000 Integrator Manual

9 - 2 RD5000 RFID Integrator Guide
•
Do not leave or store the equipment in or near areas that might get very hot, such as in a parked vehicle or
near a radiator or other heat source. Do not place battery into a microwave oven or dryer.
•
Do not dispose of batteries in fire.
•
If battery or equipment is suspected, call Motorola Enterprise Mobility support to arrange for inspection. See
Service Information on page i-xvi

Troubleshooting

RFID Reader

Troubleshooting the RFID reader
Table 9-1
Problem
RFID reader does not
turn on.
Rechargeable
lithium-ion battery did
not charge.
During data
communication, no data
was transmitted, or
transmitted data was
incomplete.
No sound is audible.
for contact information.
Cause
Lithium-ion battery Charge or replace the lithium-ion battery in the RFID reader.
not charged.
Lithium-ion battery Ensure battery is installed properly. See
not installed properly. Removing the Battery on page
System crash. Perform a warm boot. If the RFID reader still does not turn on,
perform a cold boot. See
Battery failed. Replace battery. If the RFID reader still does not operate, try a
warm boot, then a cold boot. See
1-15.
RFID reader removed Insert RFID reader in cradle and begin charging. The lithium-ion
from cradle while battery requires less than four hours to recharge fully.
battery was charging.
RFID reader Reattach the Synchronization cable and re-transmit.
unplugged from host
computer during
communication.
Incorrect cable See the System Administrator.
configuration.
Communication Perform setup. See
software was
Ensure that Microsoft ActiveSync 4.1 or greater is installed on
incorrectly installed or
the host computer.
configured.
Volume setting is low Unit may be a beeper only unit or incorrect Config Block is
or turned off. programmed into device.
Solution
Installing and
1-5.
Resetting the Reader on page
Resetting the Reader on page
Chapter 3, Accessories for details.
1-15.