Warranty Policy - ORTAL Lyric Front Facing Series Installation And Operation Manual

THE WARRANTY
The Ortal Ltd. and Ortal USA. Inc. (the manufacturer of Lyric fireplaces) Limited Warranty warrants your
Lyric gas fireplace ("Product") to be free from defects in materials and workmanship at the time of
manufacture. After installation, if covered components manufactured by Ortal are found to be defective
in materials or workmanship during the Limited Warranty period and while the Product remains at the
site of the original installation, Ortal USA will, at its option, repair or replace the covered components. If
repair or replacement is not commercially practical, Ortal USA will, at its option, refund the purchase
price or wholesale price of the Ortal product, whichever is applicable. Ortal USA may also pay Customer
prevailing labor costs, as determined in its sole discretion, incurred in repairing or replacing such
components for up to five years.
COVERAGE COMMENCEMENT DATE
Warranty coverage begins on date shipped but not to exceed one year from date of original purchase.
EXCLUSIONS AND LIMITATIONS
This Limited Warranty applies only if the Product is installed in the United States or Canada and only if
installed, operated and maintained in accordance with the printed instructions accompanying the
Product and in compliance with all applicable installation and building codes and good trade practices.
Printed instructions include product information, diagrams, and operation and maintenance manuals
available on Ortal USA's website, www.ortalheat.com. These can also be requested in digital format
direct from Ortal USA's office.
This warranty is non-transferable and extends to the original owner only. The Product must be
purchased through a Dealer that has been approved for sale and installation of the product by the
manufacturer. Proof of purchase must be provided. The following components are part of the Limited
Warranty and are warranted as follows:
WARRANTY COVERAGE
Components Covered
Firebox
Burner
Gas and Electrical Components
Interior Decorative Media
Ceramic Glass
Paint
Gaskets
Trim Pieces
Remotes
Labor Coverage
Warranty coverage begins at Ship Date but not to exceed one year from date of original purchase. Parts
not otherwise listed carry a 90-day warranty from warranty commencement date.
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Warranty Policy

Ortal USA, Inc. Lyric Products
Sold and Distributed in North America
10 - Year Limited Warranty
10 - Year Limited Warranty
2 - Year Limited Warranty
2 - Year Limited Warranty (Thermal Damage Only)
2 - Year Limited Warranty (Against Thermal Damage Only)
1 - Year Limited Warranty
1 - Year Limited Warranty
1 - Year Limited Warranty
1 - Year Limited Warranty
Prevailing ORTAL USA labor rates apply for the warranty
period of components. Labor Coverage is for actual repair and
/ or replacement of components. Troubleshooting is
excluded.
Lyric Installation Manual: Built-in Models, April 2019
Warranty Period