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ORTAL Lyric Installation And Operation Manual

Vented gas fireplace heaters
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Installation and Operation Manual
ORTAL Heating Systems Ltd.

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  • Page 1 Installation and Operation Manual ORTAL Heating Systems Ltd.
  • Page 2 Testing Standards and Document Information The Lyric direct vent (and power vent with separate manual) gas appliances have been tested and approved by CSA for safety and efficiency for use with either Natural Gas (NG) or Propane (LPG). Standard references: ...

  • Page 3: Table Of Contents

    Venting Requirements ......................... 43 Venting Diagrams ..........................43 Venting Diagram: Typical Horizontal ....................44 Venting Diagram: Typical Vertical ....................45 Venting Diagram: Straight Vertical ....................46 Working with Vertical Elbows....................... 47 Fireplace Restrictors and Vent Arrangement ..................49 2  Lyric Installation Manual ...
  • Page 4 Fireplace Heat Barrier .......................... 57 Removal / Assembly of the Protective Screen ..................57 Screen Removal/Assembly: Lyric Front Models ................57 Protective Screen Removal/Assembly: Lyric RS/LS Models ............. 60 Protective Screen Removal/Assembly: TS/SC Models ..............64 Removing/Assembling the Inner Glass ....................70 Remote Control Setup and Operation ....................
  • Page 5 Figure 3: Concrete Wall Mounting Detail ..................................17 Figure 4: Wood Stud Mounting Detail ....................................19 Figure 5: Lyric TS Stand Alone: Front, Top and Side Views ............................20 Figure 6: Stand Alone Bracket Drawings ..................................21 Figure 7: Fireplaces with Flush Finish: TV Clearances ..............................24 Figure 8: Fireplaces with Recess Finish: TV Clearances ..............................

  • Page 6: Introduction And Company Profile

    Our product sophistication allows installation in more locations inside the home. The Lyric line by ORTAL offers the largest selection of modern gas fireplaces in North America available in an array of sizes, integrating heat into the aesthetics of life. Our high‐quality fireplaces are CSA and CE certified. Lyric fireplaces are available in North America through ORTAL USA approved dealers who each have a strong commitment to offer the best installation and service.

  • Page 7: Fireplace Safety Information And Warnings

    Fireplace Safety Information and Warnings This section provides safety guidelines and instructions. It is important to SAVE THESE INSTRUCTIONS and to make yourself fully aware of all the safety protocols and the many features of the Lyric direct vent gas fireplace appliance.
  • Page 8 It is imperative that control apartments, burners and circulating air passageways of the appliance be kept clean. Any alteration to the product that causes soot or carbon to form and results in damage is not the responsibility of the manufacturer. Lyric Installation Manual  7 ...
  • Page 9 Applicable standards are Vented Gas fireplace heaters ANSI Z21.88 / CSA 2.33a and gas‐fired appliances for use at high altitudes CAN/CGA 2.17‐M91. 8  Lyric Installation Manual ...

  • Page 10: Product Listing

    The appliance is not approved for closet installation. The appliance must be installed according to ORTAL and ORTAL USA requirements in addition to any local codes that may apply. If none exist, the current CSA installation code must be followed: ...

  • Page 11: Fireplace Clearances

    Concepts and Definitions  Access Panels: These are typically required for all Lyric fireplaces. They allow for efficient and comfortable access to the fireplace receiver and valves, which is required to service the unit(s). Also, access panels can be uniquely placed and designed to not disturb the aesthetic incorporation of the fireplace to its surrounding living space.

  • Page 12: Firebox Clearance Diagrams

    If using a louver, make sure that the free airspace allowed in the louvered area is equal or greater than the minimum number of square inches required per unit.  Fireplace Legs: All Lyric built‐in fireplaces (Clear Front, LS, RS, TS, and Space Creator) come standard with legs that measure 8 ”from the bottom of the fireplace glass opening to the floor.
  • Page 13 TUNNEL (SEE‐THRU)  SPACE CREATOR  LEFT SIDE OPEN (LS)  12  Lyric Installation Manual ...
  • Page 14 RIGHT SIDE OPEN (RS)  THREE SIDES (TS)  Lyric Installation Manual  13 ...

  • Page 15: Diagrams For Mantel Clearances And Shelf Details

    Metal framing Combustible material Non‐combustible materials: Materials applicable for the installation of Lyric fireplaces within the specified clearance dimensions are described as non‐combustible materials. An exception is made only for fire rated 5/8” Type X gypsum wallboard UL authorized or equivalent, where a non‐combustible material may be used.

  • Page 16: Figure 2: Shelf Detail

    Metal framing Combustible material Non‐combustible materials: Materials applicable for the installation of Lyric fireplaces within the specified clearance dimensions are described as non‐combustible materials. An exception is made only for fire rated 5/8” Type X gypsum wallboard UL authorized or equivalent, where a non‐combustible material may be used.

  • Page 17: Mounting Of Stand Alone Models

    2. Mount the Stand Alone hanging bracket using Hilti 3/8" x 3" Kwik bolt 3 expansion anchors (or equivalent) with manufacturer's requirement of 2‐1/2" embedment and torque to 20ft‐lbs. 3. Attach the unit to the mounting bracket. (See Figure 3 on page 17). 16  Lyric Installation Manual ...

  • Page 18: Figure 3: Concrete Wall Mounting Detail

    Figure 3: Concrete Wall Mounting Detail Lyric Installation Manual  17 ...
  • Page 19 4. Make sure that the bracket has a minimum 4" extra hardy backer board material around it. 5. Mount the bracket with 3/8" x 4" lag bolts. Follow the bracket manufacturer's installation requirements and then mount the unit. 18  Lyric Installation Manual ...

  • Page 20: Figure 4: Wood Stud Mounting Detail

    Figure 4: Wood Stud Mounting Detail Lyric Installation Manual  19 ...

  • Page 21: Stand Alone Installation Diagrams

    The following diagrams present installation guidelines for the Stand Alone models. Please note that these drawings are not to scale. All fireplace drawings with correct dimensions are available on our website under Products>Downloads>Diagram NOTE: All dimensions in the diagrams are in inches.  Figure 5: Lyric TS Stand Alone: Front, Top and Side Views 20  Lyric Installation Manual ...

  • Page 22: Figure 6: Stand Alone Bracket Drawings

    Figure 6: Stand Alone Bracket Drawings Lyric Installation Manual  21 ...

  • Page 23: Cool Wall Technology

    A Lyric fireplace is surrounded by cool walls the first time every time. In addition, Cool Wall technology avoids the need for a fan to keep the walls cool. A fan requires more power, an additional outlet near the fireplace, and may result in a dull noise in the background whenever the fan is operating.

  • Page 24: Television And Fireplace Installation

    However, the decision of where to place the TV ultimately rests solely with the homeowner. ORTAL USA will not be held liable for any adverse effects on a TV or other equipment located near ORTAL/Lyric fireplaces. The material from which the wall and mantle are made will also affect the operating temperature of the TV. It is the customer’s responsibility to verify that their TV mounting and mantel design will not exceed the listed...

  • Page 25: Tv Installation Clearance Diagrams

    Metal framing Combustible material Non‐combustible materials: Materials applicable for the installation of Lyric fireplaces within the specified clearance dimensions are described as non‐combustible materials. An exception is made only for fire rated 5/8” Type X gypsum wallboard UL authorized or equivalent, where a non‐combustible material may be used.

  • Page 26: Figure 8: Fireplaces With Recess Finish: Tv Clearances

    Metal framing Combustible material Non‐combustible materials: Materials applicable for the installation of Lyric fireplaces within the specified clearance dimensions are described as non‐combustible materials. An exception is made only for fire rated 5/8” Type X gypsum wallboard UL authorized or equivalent, where a non‐combustible material may be used.

  • Page 27: Wall Support Sample Detail

    Wall Support Sample Detail Lyric fireplaces must not carry any structural weight. The framing must be supported by another surface, not by the firebox. Please consult with your structural engineer and refer to your local building code for proper wall support.

  • Page 28: Gas Setup

    Gas Setup Lyric fireplaces are closed direct vent systems that can operate with natural gas (NG) or propane (LPG). The following sections present detailed information about gas routing, pressures, conversion, maintenance and more:  Gas Line Routing on page 27 ...

  • Page 29: Gas Pressure And Heat Input Charts

    Natural Gas 23,700 10,400 (NG) Propane 11.0 11.0 10.9 21,000 12,800 (LPG) Natural Gas 29,100 16,147 (NG) Propane 11.0 11.0 10.7 22,118 13,811 (LPG) 110/120 Natural Gas 37,167 22,800 1200 (NG) 110/120 Propane 11.0 11.0 10.8 28,541 22,900 (LPG) 28  Lyric Installation Manual ...

  • Page 30: Gas Control Assemblies And Components

    8‐wire cable 500 mm Olive D.4 Switch w cables 180/500 mm Nut for olive D.4 Spark wire Gasket pilot burn Pilot Cable Spark plug Connection fitting 4mm One‐piece Thermocouple NG Fitting for main line inlet to gas valve GV60 Thermocouple LPG Lyric Installation Manual  29 ...

  • Page 31: Gas Conversion

    The actual change must be done by the authorized technician. Not all installers are authorized to provide gas conversion services. The following procedure is a guide for NG‐LPG conversion.  WARNING: Before starting this procedure, make sure to disconnect the main gas and high voltage power  supply to the unit.  Figure 10: Gas Conversion: Parts 30  Lyric Installation Manual ...
  • Page 32 2. Remove the burner. (For details, refer to Appendix B: Removal / Assembly of the Burner on page 106.) 3. Remove the pilot kit: Remove the two pilot screws. Pull the pilot down and twist slightly, until it releases from the burner. Then, pull the receiver and the gas valve out. NOTE: Before continuing, review Figure 11 to familiarize yourself with the components.  Lyric Installation Manual  31 ...

  • Page 33: Figure 11: Exploded View Of Pilot Parts, Receiver And Gas Valve

    Figure 11: Exploded View of Pilot Parts, Receiver and Gas Valve 32  Lyric Installation Manual ...
  • Page 34 Pull the wire to disconnect it from the receiver. Remove the nut holding the thermocouple pipe, and pull the pipe out. Remove the nut holding the gas pipe, and pull the pipe out. NOTE: If you have a new, complete pilot kit, skip Step 4 and continue with Step 5.  Lyric Installation Manual  33 ...
  • Page 35 4. Assemble the pilot parts: Assemble the injector (nozzle) with the ring valve (eye) and the gas tube nut. Then, insert the assembled parts into the gas tube. Attach the assembled parts to the pilot base, and then tighten the nut. 34  Lyric Installation Manual ...
  • Page 36 NOTE: The LPG nozzle has a red dot in the hole (.36mm). The NG hole is .23mm and has a different  shape:  Assemble the electrode with the spark plug connector, and the heat gasket with the wire. Use a lighter to dissolve the heat gasket, to reinforce the parts. Lyric Installation Manual  35 ...
  • Page 37 Attach the assembled parts to the pilot base, and then tighten the connector nut. Assemble the thermocouple pipe. The NG pipe comes pre‐assembled with only one connector nut. Insert the additional connector nut provided by ORTAL as shown in the figure below. 36 ...
  • Page 38 Attach the thermocouple pipe to the pilot base, and then tighten the connector nut. 5. Change the base pilot gasket every time you open the pilot base. Lyric Installation Manual  37 ...
  • Page 39 If the orifice is removed together with the nut, separate them using wrenches (15 and 17), as shown in the figure below. If not, use wrench (15) to remove it from the burner. 7. Adjust the burner main aeration: Loosen the burner main aeration nuts. 38  Lyric Installation Manual ...

  • Page 40: Burner Inspection

    Remove the media and vacuum all debris from the firebox, burner and grill area at least once a year (quarterly for commercial installations). A visual check should be done when operating the flame from the burner. The appearance should be candle‐like with blue and yellow coloring. Lyric Installation Manual  39 ...

  • Page 41: Pilot And Thermocouple Maintenance

    The area around the injector should be inspected. Any foreign material must be removed with a brush or vacuum. Figure 12: Thermocouple Injector  Always be present when the fireplace is in operation.  Thermocouple Maintenance  Thermocouple integrity and operation must be checked. The installer needs to confirm that the thermocouple is in place, and is not cracked or damaged. 40  Lyric Installation Manual ...

  • Page 42: Electrical Guidelines

    Electrical Guidelines This chapter details electrical and wiring requirements for installation of Lyric fireplaces. Electrical Requirements Provide a single gang (two outlet) box with 120v 15 amp 60hz, in the area where the controls will be located. This work should be done by a qualified licensed electrician, per local code.

  • Page 43: Figure 14: Electrical Wiring: Screen Units With Power Vent

    Figure 14: Electrical Wiring: Screen Units with Power Vent 42  Lyric Installation Manual ...

  • Page 44: Vent System Information

    Mil‐Pac sealant. Venting Diagrams The following sections provide information for calculating venting run distances:  Venting Diagram: Typical Horizontal on page 44  Venting Diagram: Typical Vertical on page 45  Venting Diagram: Straight Vertical on page 46 Lyric Installation Manual  43 ...

  • Page 45: Venting Diagram: Typical Horizontal

    They do not count in elbow totals. V minimum =   3 feet for Series 40‐120 For venting runs that exceed these maximums, consider ORTAL’S Power Vent system. Contact your dealer for more information. Figure 15: Venting Diagram: Typical Horizontal SERIES 40 / SERIES 75 ...

  • Page 46: Venting Diagram: Typical Vertical

    If needed for clearance, 2*45˚ may be used directly on the unit with up to a 12'' section between them. The V minimum starts above them. They do not count in elbow totals. V =V1 + V2  For venting runs that exceed these maximums, consider ORTAL’S Power Vent system. Contact your dealer for more information. Figure 16: Venting Diagram: Typical Vertical V1= minimum of 3 feet for the following product series:...

  • Page 47: Venting Diagram: Straight Vertical

    Venting Diagram: Straight Vertical For Series 40‐120, the maximum vertical distance is 42 feet. For venting runs that exceed this maximum, consider ORTAL’S Power Vent system. Contact your dealer for more information. 46  Lyric Installation Manual ...

  • Page 48: Working With Vertical Elbows

    Length between the center of two 90‐degree elbows = (B) = 21 feet The (H) calculation to be used in the restrictor table is (H) = (B) +6 feet, so the (H) length is 27 feet. Per the table, the restrictor plate is 0. No restrictor is required. Lyric Installation Manual  47 ...
  • Page 49 There are no 90‐degree elbows or 45‐degree angles. The venting is a straight vertical run. For example: Total height of duct work = 24 feet (V) The (H) calculation is = 0. Therefore, the restrictor plate size is 1.97”. 48  Lyric Installation Manual ...

  • Page 50: Fireplace Restrictors And Vent Arrangement

     Numbers other than zero: The number represents the width required for the size of restrictor that has to be assembled. All these dimensions are shown in inches. If the length (vertical or horizontal) does not appear in the table, consult with ORTAL before proceeding. For special venting systems, please contact ORTAL USA for more information.

  • Page 51: Table 5: Restrictor Table: Burner 30 - Series 40

    1.57 1.57 1.18 1.18 1.18 1.18 3  1.97 1.97 1.97 1.57 1.57 1.18 1.18 1.18 1.5    0  3  6  9  12  15  18  21  24  27  30  33  Table 6: Restrictor Table: Burner 45 – Series 75 50  Lyric Installation Manual ...

  • Page 52: Vent Installation And Clearances

    Follow the instructions of the vent system manufacturer. Vertical Clearances:   Maintain 1” clearance to combustibles on entire circumference. Horizontal Clearances:   Maintain 1” clearance to combustibles on bottom.  Maintain 3” clearance to combustibles on top.  Maintain ¼” rise per foot. Lyric Installation Manual  51 ...

  • Page 53: Vent Termination Drawings

    Vent Termination Drawings Figure 17: Vent Termination: Horizontal 52  Lyric Installation Manual ...

  • Page 54: Vent Maintenance

    3. Ensure that there is no foreign material in the vents. Survey by removing the cap and shining a light down the vent. 4. If possible, check all joints and pipes to make sure that nothing has been disturbed or loosened. Lyric Installation Manual  53 ...

  • Page 55: Fireplace Installation Instructions

    Consult with the contractor and go over all requirements:  Chase and framing requirements  Drywall or noncombustible inside the chase  Air intake and heat release  Access panel size and location  Gas and electric specs and location  Venting configuration  Finishing details 54  Lyric Installation Manual ...
  • Page 56 It is crucial to the finishing that the unit is stable, level and plumb. The legs are zero clearance. Wood shims are  acceptable  Third Trip to Site: Startup Phase   Perform a visual inspection to confirm that all work was completed per ORTAL specifications.  Confirm that gas and electric are properly connected and live.  Remove the safety barrier and glass.  Clean the inside of the unit.

  • Page 57: Working With Glass Panels

    Working with Glass Panels 5mm ceramic glass front and side panels are provided. Contact ORTAL USA for replacement parts if required. 3/16 tempered glass exterior panels can be serviced locally. Silicon comes pre‐applied to any glass‐to‐glass connections (LS, RS, TS and SC models), on both sides of the glass.

  • Page 58: Fireplace Heat Barrier

    The barrier must be installed properly prior to startup of the firebox. A Lyric fireplace comes with a protective screen, which is a heat barrier that includes front‐facing and side‐facing screens. For installation instructions, refer to Removal / Assembly of the Protective Screen on page 57.
  • Page 59 3. Pull the screen out. To install the protective screen:   1. Insert the top part of the screen until the magnet touches the top glass bracket. 58  Lyric Installation Manual ...
  • Page 60 2. Pull the screen upwards until it touches the frame. 3. Push the screen from the bottom until the bottom magnet touches the side profile of the glass. The screen is now in place. Lyric Installation Manual  59 ...

  • Page 61: Protective Screen Removal/Assembly: Lyric Rs/Ls Models

    Protective Screen Removal/Assembly: Lyric RS/LS Models The procedures below show how to remove and re‐install the protective screen of RS/LS models. To remove the protective screen:   1. Pull out the front‐facing screen from the bottom, until the bottom part of the screen passes the fireplace frame.
  • Page 62 4. Pull out the side screen downwards from the bottom, until the bottom of the screen passes the fireplace frame. 5. Pull the side screen down. 6. Pull the screen out. Lyric Installation Manual  61 ...
  • Page 63 1. Begin with the left side screen. Insert the top part of the screen until the magnet touches the top glass bracket. 2. Pull the screen upwards until it touches the frame. 3. Push the screen from the bottom until the stopper touches the glass. The screen is now in place. 62  Lyric Installation Manual ...
  • Page 64 4. Take the front‐facing screen. Insert the top part of the screen until the magnet touches the top glass bracket. 5. Push the screen upwards until it touches the frame. 6. Push the screen from the bottom until the screen touches the glass. The screen is now in place. Lyric Installation Manual  63 ...

  • Page 65: Protective Screen Removal/Assembly: Ts/Sc Models

    The procedures below show how to remove and re‐install the protective screen of TS/SC models. To remove the protective screen:   1. Pull out the front‐facing screen from the bottom, until the bottom part of the screen passes the fireplace frame. 2. Pull the screen downwards. 3. Pull the screen out. 64  Lyric Installation Manual ...
  • Page 66 4. Pull the side screen downwards from the bottom, until the bottom part of the screen passes the fireplace frame. 5. Pull the left side screen down. 6. Pull the screen out. Lyric Installation Manual  65 ...
  • Page 67 7. Pull the side screen downwards from the bottom, until the bottom part of the screen passes the fireplace frame. 8. Pull the right side screen down. 9. Pull the screen out. 66  Lyric Installation Manual ...
  • Page 68 Insert the top part of the screen until the magnet touches the top glass bracket. Pull the screen upwards until it touches the frame. Push the screen from the bottom until the stopper touches the glass. The screen is now in place. Lyric Installation Manual  67 ...
  • Page 69 Insert the top part of the screen until the magnet touches the top glass bracket. Pull the screen upwards until it touches the frame. Push the screen from the bottom until the stopper touches the glass. The screen is now in place. 68  Lyric Installation Manual ...
  • Page 70 Insert the top part of the screen until the magnet touches the top glass bracket. Push the screen upwards until it touches the frame. Push the screen from the bottom until the screen touches the glass. The protective screen is now in place. Lyric Installation Manual  69 ...

  • Page 71: Removing/Assembling The Inner Glass

    Removing/Assembling the Inner Glass The procedure below shows how to remove the inner glass panels of Lyric fireplace units with a screen heat barrier. To re‐install the glass, perform the steps in the reverse order. Figure 20: Inner Glass: Parts 70 ...
  • Page 72 To remove the inner glass:   1. Remove the side trim by pulling out from the top. 2. Remove the bottom trim by pulling up from the end. Lyric Installation Manual  71 ...
  • Page 73 3. Loosen all the (M10) bolts from the upper and lower brackets. Do NOT remove the bolts. 4. Remove the upper glass bracket. Do NOT remove the bottom bracket. 72  Lyric Installation Manual ...
  • Page 74 A. Tilt the top side of the glass forward. B. Lift the glass up. C. Tilt the bottom side of the glass forward. D. Pull the glass down and out. 7. If necessary, remove the side glass using the same technique described in Step 6. Lyric Installation Manual  73 ...

  • Page 75: Remote Control Setup And Operation

    This section provides safety information and instructions for setting up and operating the remote control. The redesigned GV60 handsets G6R‐H…FB and G6R‐H…FW operate exactly the same as the previous handset G6R‐H… Only the symbols on the buttons have changed. See the figure below for the corresponding symbols. 74  Lyric Installation Manual ...

  • Page 76: Radio Frequency Handset

    Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. NOTE: Wiring of valve and receiver must be completed before starting ignition. Failure to do so could  damage the electronics.  Setting the Electronics Code Follow these guidelines to set the code on the radio frequency handset. Lyric Installation Manual  75 ...

  • Page 77: Batteries

     The module for fan speed control and light/dimmer includes mains power together with batteries in the receiver for automatic backup in case of power outage. NOTE: Power vented units will not operate during a power failure, and need to be run with the AC  Adapter.   Without using a mains adapter, battery replacement is recommended at the beginning of each heating season. NOTE: Only the Mertik Maxitrol AC Mains Adapter or one pre‐approved by Mertik Maxitrol can be used.  Use of other adapters can render the system inoperable.   The handsets, receivers, wall switches switch panels and touchpads are not interchangeable with previous  electronics.  76  Lyric Installation Manual ...

  • Page 78: Operating Instructions

    Operating Instructions Some options on the remote may not be available on all fireplaces. For complete operating instructions, please refer to the Homeowner’s manual. Lyric Installation Manual  77 ...
  • Page 79 78  Lyric Installation Manual ...

  • Page 80: Interior Design Media

    Interior Design Media Different media such as stones, glass and logs can provided with the Lyric fireplace. This section provides guidelines for safe placement of media.  WARNINGS –INSTALLING AND HANDLING MEDIA   DO NOT install the interior design media until appliance installation is complete, the gas line is connected and tested for leaks, and initial burner operation has been inspected and approved.
  • Page 81  When using the glass media, use a single layer and do not pack down. Once the media is placed, go back and move the glass back slightly to open up the ports.  When placing stone media, use the space left by the round shape to leave the ports open. 80  Lyric Installation Manual ...
  • Page 82 “coin” to keep the flame from creating soot on the media or to manipulate the look of the flame. COINS  Block as few ports as possible, and no more than 30% of total ports. Do NOT ports that are next to one another. This will cause delayed ignition. Lyric Installation Manual  81 ...

  • Page 83: Cold Climate Insulation

    If the fireplace is being installed on a cement slab, a sheet of plywood or other raised platform can be placed underneath to prevent cold transfer to the fireplace and into the room. It also helps to sheetrock inside surfaces and tape and caulk fire stops for maximum air tightness. 82  Lyric Installation Manual ...

  • Page 84: Post-Installation Procedures

    The following sections present post‐installation operations. Initial Burning Period Following installation of a Lyric fireplace, there is a 12‐hour minimum burning period. This 12‐hour period must include a minimum of 4 hours of continuous burning. During this time, the customer/installer may notice: ...

  • Page 85: Operating Warnings

    Operating Warnings Lyric direct vent gas fireplace heaters are sealed combustion, air‐circulating gas fireplaces designed for residential applications. For your safety, please read the following warnings carefully before lighting your fireplace. If you do not follow these instructions exactly, a fire or explosion may result, causing property damage, personal injury or loss of life.

  • Page 86: Maintenance Instructions

    The following sections provide maintenance information, checklists and logs:  General Maintenance: Tips and Warnings on page 85  Maintenance Frequency and Equipment Checklist on page 86  ORTAL Factory Recommended Service Checklist on page 87  ORTAL USA Product Service Log on page 88 NOTE: Service recommendations presented are for standard Lyric fireplace products. Custom fireplaces ...

  • Page 87: Maintenance Frequency And Equipment Checklist

     Paper towel or soft cloth for cleaning glass  Glass cleaner  Flathead 3/32" screwdriver  #3 Phillips screwdriver  10mm T handle wrench MATERIALS   Silicon (carry more than you think you will need)  Batteries: 4xAA and 3xAAA 86  Lyric Installation Manual ...

  • Page 88: Ortal Factory Recommended Service Checklist

    ORTAL Factory Recommended Service Checklist Model Type: Serial #: Date: Before, during and after service, if there is any doubt, stop and call ORTAL USA.  If there is any NO answer, close the gas valve and correct.  If you cannot correct, discontinue operation, lockout unit and call ORTAL USA. 1. Outside horizontal/vertical cap. Clean and unobstructed. ( ) Yes ( ) No 2. Check the louver/chase heat release. Clean and unobstructed. ( ) Yes ( ) No 3.

  • Page 89: Ortal Usa Product Service Log

    ORTAL USA Product Service Log 88  Lyric Installation Manual ...

  • Page 90: Warranty Policy

    Warranty Policy Below is the warranty policy of Ortal Ltd. and Ortal USA, Inc. for Standard products sold and distributed in North America. Warranties may vary for custom models. THE WARRANTY  The Ortal Ltd. and Ortal USA. Inc. Limited Warranty warrants your Ortal USA gas fireplace (“Product”) to be free from defects in materials and workmanship at the time of manufacture.
  • Page 91 Whenever practicable, Ortal USA will provide replacement parts, if available, for a period of 5 years from the  last date of manufacture of the Product.  Ortal USA will not be responsible for: (a) damages caused by normal wear and tear, accident, riot, fire, flood, climate and weather corrosion or natural disaster; (b) damages caused by abuse, negligence, misuse, or unauthorized alternation or repair of the Product affecting its stability or performance. The Product must be subjected to normal use.
  • Page 92 No one is authorized to change this Limited Warranty or to create for Ortal USA any other obligation or liability in connection with the Product. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. The provisions of the Limited Warranty are in addition to and not a modification of or subtraction from any statutory warranties and other rights and remedies provided by law.
  • Page 93 92  Lyric Installation Manual ...

  • Page 94: Manufacturer Contact Information

    Manufacturer Contact Information For all service issues, please contact your local dealer. Lyric Installation Manual  93 ...

  • Page 95: Appendix A: Fireplace Troubleshooting Guide

    Before you begin troubleshooting, perform these steps: 1. Check the batteries and 6V transformer connection. 2. Verify that the switch on the valve is on. Figure 21: On/Off and Manual Pilot Valve Switches 3. Verify that the gas is on. 94  Lyric Installation Manual ...
  • Page 96 4. Using the purge port, purge the gas line of air up to the valve (see figure below). 5. Using the purge port, check the pressure of inlet/ supply (see figure above). Inlet pressure for NG should be 7" WC Inlet pressure for LPG should be 11" WC Lyric Installation Manual  95 ...

  • Page 97: Figure 25: Valve/Receiver Wires And Interrupter Block

    6. Verify that the valve and receiver wires are properly connected and tight, and that the interrupter block is tight (hand‐tight plus ¼ turn). Figure 22: Valve/Receiver Wires and Interrupter Block 7. Verify that the manual pilot valve operator is in the ON position (Figure 21 on page 94). 96  Lyric Installation Manual ...

  • Page 98: Normal Sequence Of Fireplace Operation

    4. When the thermocouple is heated to the specified temperature, it will allow the flow of the millivolt to the valve. 5. Once the millivolt is detected by the valve, the valve turns the solenoid for the main burner on. The fireplace is now fully on. Lyric Installation Manual  97 ...

  • Page 99: Troubleshooting Pilot Problems

    If there is, proceed to the next step. If there is not, call ORTAL USA. 4. Remove the heat barrier and the glass. For instructions, refer to Fireplace Heat Barrier on page 5.

  • Page 100: Pilot Turns Off After Igniting But Before Burner Turns On

    If the spark is strong and jumping, proceed to the next step. 8. If the problem is not resolved, replace the spark plug. Call ORTAL USA if a spark plug is needed. Pilot Turns Off After Igniting But Before Burner Turns On 1.

  • Page 101: Troubleshooting Thermocouple Problems

    5. If the problem is not resolved, the thermocouple should be replaced. Complete a part claim/replacement form and call ORTAL USA for replacement. 100  Lyric Installation Manual ...

  • Page 102: Troubleshooting Main Burner Problems

    Issues on page 102. Main burner is turning on and The pilot flame is being Make sure the pilot assembly screw is tight and off. intermittently deflected that the gasket is present and in good condition. off the thermocouple. Lyric Installation Manual  101 ...

  • Page 103: Troubleshooting Flame Issues

     Remove some of the media. No more than 70% of the burner and grill surface area should be covered.  Burner ports are clogged.  Check burner ports for blockage. The flame is small. Unit manifold pressure is Set the correct pressure. incorrect. 102  Lyric Installation Manual ...

  • Page 104: Troubleshooting Beeping

    Troubleshooting Beeping Lyric Installation Manual  103 ...
  • Page 105 104  Lyric Installation Manual ...

  • Page 106: Mertix Maxitrol External Source Operation

    Mertix Maxitrol External Source Operation The following figure is taken from the Mertix Maxitrol guide. Lyric Installation Manual  105 ...

  • Page 107: Appendix B: Removal / Assembly Of The Burner

    Appendix B: Removal / Assembly of the Burner The procedure below shows how to remove the burner. To re‐install, perform the steps in the opposite order.  WARNING: Before starting this procedure, make sure to disconnect the main gas and high voltage power  supply to the unit.  Figure 24: Burner Components 106  Lyric Installation Manual ...
  • Page 108 1. Remove the front heat barrier and glass. For details, refer to Fireplace Heat Barrier on page 57. 2. Remove the grill screws and take the grill out. 3. Disconnect the pilot by removing the two screws holding it. Lyric Installation Manual  107 ...
  • Page 109 Remove the four burner screws. Lift the burner and pull it out of the fireplace. Attach wrenches (15 and 17) as shown in the figure below. Then, hold wrench (17) and rotate wrench (15) until the gas pipe releases from the burner. 108  Lyric Installation Manual ...

  • Page 110: Appendix C: Removal / Assembly Of The Burner Base

    Appendix C: Removal / Assembly of the Burner Base The procedure below shows how to remove the burner base. To re‐install it, perform the steps in the opposite order.  WARNING: Before starting this procedure, make sure to disconnect the main gas and high voltage power  supply to the unit.  Figure 25: Burner Base Components Lyric Installation Manual  109 ...
  • Page 111 1. Remove the heat barrier and glass. For details, refer to Fireplace Heat Barrier on page 57. 2. Remove the back panel holders (as needed) by removing the screws holding them. 3. Remove the burner base: Remove the screws holding the base. 110  Lyric Installation Manual ...
  • Page 112 Pull the base until it releases. Tilt the base as shown in the figure below. Pull the base out, as shown. Lyric Installation Manual  111 ...

  • Page 113: Appendix D: Sample Product Certification Labels

    Appendix D: Sample Product Certification Labels The following figures show sample certification labels for various product series. Figure 26: Certification Label: Series 40 Burner 30 Figure 27: Certification Label: Series 70/75 Burner 45 112  Lyric Installation Manual ...

  • Page 114: Figure 32: Certification Label: Series 110/120 Burner 100

    Figure 28: Certification Label: Series 110/120 Burner 100 Figure 29: Certification Label: Decorative Series Burner 45D Lyric Installation Manual  113 ...
  • Page 115 © Ortal 2018 Rev. 1.0 January 2018 KPMANUALLYRIC 8421 Canoga Ave Canoga Park, CA 91304 T: (818)238‐7000 | F: (818)678‐0541 info@ortal‐heat‐usa.com www.ortal‐heat‐usa.com  ...

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