Warranty Policy - ORTAL Front Facing Series Installation And Operation Manual

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Keep the unit clean by brushing and/or vacuuming at least once a year by a service technician.
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Only service technicians can open the fireplace to clean interior surfaces.
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Clean the glass when it starts to look cloudy. Use a damp cloth for cleaning the appliance and
the door.
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Verify correct operation after servicing.
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Maintenance Frequency and Equipment Checklist
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Under normal circumstances, the factory recommendation is to have the unit serviced at least
once a year (annual service). Units meeting the following conditions should have more
frequent service:
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Units installed in commercial/public spaces should be serviced every 3 months (quarterly).
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Units installed in climates near the ocean or in other settings where corrosion buildup is more
likely should be serviced every 6 months (semi-annual service)
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Thermocouple Maintenance
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The thermocouple should be replaced annually or as needed in all commercial installations,
and in any residential unit where the fireplace is operated for an average of 10 hours or more
per day.
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For all other installations, the thermocouple should be replaced every three years or as
needed.
Below is the warranty policy of Ortal Ltd. and Ortal USA, Inc. for Standard products sold and distributed
in North America. Warranties may vary for custom models.
THE WARRANTY
The Ortal Ltd. and Ortal USA. Inc. Limited Warranty warrants your Ortal USA gas fireplace ("Product") to
be free from defects in materials and workmanship at the time of manufacture. The Product body and
firebox carry the 10 Year Limited Warranty. Ceramic glass carries the 5 Year Limited Warranty against
thermal breakage only. After installation, if covered components manufactured by Ortal are found to be
defective in materials or workmanship during the Limited Warranty period and while the Product remains
at the site of the original installation, Ortal USA will, at its option, repair or replace the covered
components. If repair or replacement is not commercially practical, Ortal USA will, at its option, refund
the purchase price or wholesale price of the Ortal product, whichever is applicable. Ortal USA will also pay
Ortal USA prevailing labor rates, as determined in its sole discretion, incurred in repairing or replacing
such components for up to five years. There are exclusions and limitations to this limited warranty as
described herein.
COVERAGE COMMENCEMENT DATE
Warranty coverage begins on the date of installation subsequent to the completion and return of the
signed warranty card and to Ortal USA's receipt of payment in full for the Product. In the case of new
home construction, warranty begins on the date of first occupancy of the dwelling or six months after the
sale of the Product by an independent Ortal USA dealer/distributor, whichever occurs earlier. The
warranty shall commence no later than 24 months following the date of product shipment from Ortal or
Ortal USA, regardless of the installation or occupancy date.
EXCLUSIONS AND LIMITATIONS
This Limited Warranty applies only if the Product is installed in the United States or Canada by an
approved Ortal dealer/distributor, and only if installed, operated and maintained in accordance with
the printed instructions accompanying the Product and in compliance with all applicable installation
and building codes and good trade practices. Printed instructions include those which direct the installer
and/or owner to refer to the product information, diagrams, and operation and maintenance manuals
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Warranty Policy

Ortal Installation Manual: Built-In Models, September 2018