Maintenance, Inspection, Repair; Maintenance Intervals; Returning Faulty Devices - Bartec BCS 3600ex Series User Manual

10 Maintenance,
inspection, repair
10

Maintenance, inspection, repair

10.1

Maintenance intervals

10.2

Returning faulty devices

94 / 106
The hand-held scanners may only be maintained, inspected and repaired by trained and qualified
personnel:
‒ The personnel are familiar with the maintenance and inspection of the device.
The personnel are familiar with the maintenance, inspection and repair of the accessories.
‒
The personnel have been informed about the risks when carrying out these activities and have
‒
the necessary qualifications for this work.
The maintenance intervals depend on the ambient conditions. Regular maintenance is not necessary
if the device is operated according to the installation instructions and the ambient conditions are
taken into consideration.
Check the hand-held scanner regularly for external damage.

The following information is required for a repair:
Serial number of the device (see Chapter 4.7)
‒
Model number or product name (see type label)
‒
‒ Software type and version number (see system information for the control panel)
We are unable to guarantee processing within the contractually agreed period for any returns
received without RMA number (Return Merchandise Authorization). The processing guidelines and
the RMA form can be downloaded from our website:
Europe: http://www.bartec.de
USA: http://bartecus.repairshopr.com/wf/rma-2/start.com
1. Read the processing guidelines for the RMA (Return Merchandise Authorization) process before
sending a faulty device in for repair.
2. Complete the RMA form, sign it and send it to our "Returns Centre".
Europe: Email: services@bartec.de
Fax: +49 7931 597-119
USA: Email: service@bartec.us
In the event of questions
Please send us an email or call us:

Europe: Email: services@bartec.de
Phone: +49 7931 597-444
USA: Email: service@bartec.us
Handscanner
BCS 3600 series
ex
Subject to technical modifications
Revision A / 04/2019