CARDIOSTRONG TR20 Assembly And Operating Instructions Manual page 48

Warranty Service
Within the warranty period, equipment which develops faults as a result of material or manufacturing
defects, will be repaired or replaced at our discretion. Ownership of equipment or parts of
equipment which have been replaced is transferred to us. The warranty period is not extended nor
does a new warranty period begin following repair or replacement under the warranty.
Warranty Conditions
For the warranty to be valid, the following steps must be taken:
Please contact our customer service by email or phone. If the product under warranty has to be sent
in for repair, the seller bears costs. After expiry of the warranty, the buyer bears the costs of transport
and insurance. If the fault is covered by our warranty, you will receive a new or repaired equipment
in return.
Warranty claims are invalid in case of damage resulting from:
+ misuse or improper handling
+ environmental influences (moisture, heat, electrical surge, dust, etc.)
+ failure to follow the current safety measures for the equipment
+ failure to follow the operating instructions
+ use of force (e. g. hitting, kicking, falling)
+ interventions which were not carried out by one of our authorized service centres
+ unauthorised repair attempts
Proof of Purchase and Serial Number
Please make sure that you are able to provide the appropriate receipt when claiming on your
warranty. So that we can clearly identify the model of your equipment, and for the purposes of
our quality control, you will need to give the serial number of your equipment, when contacting
the service team. Where possible please have your serial number and your customer number ready
when you call our service hotline. It will help us to deal with your request swiftly.
If you cannot find the serial number on your fitness equipment, our service team is at your disposal
to offer further information.
Service outside of the Warranty Period
We are also happy to issue an individual cost estimate if there is a problem with your fitness
equipment after the warranty has expired, or in cases which do not fall under the terms of the
warranty, e. g. normal wear and tear. Please contact our customer service team to find a quick and
cost-effective solution to your problem. In such a case you will be responsible for the delivery costs.
Communication
Many problems can be solved just by speaking to us as your specialist supplier. We know how
important it is to you as a user of the fitness equipment to have problems solved quickly and simply,
so you can enjoy working out with minimal interruption. For that reason, we also want to resolve
your queries quickly and in a straightforward manner. Thus, please always keep your customer
number and the serial number of the faulty equipment handy.
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TR20