Common Error Codes - VeriFone VX820 Pin Pad Manual

Common Error Codes

In the event that your terminal displays an error, refer to these error codes to troubleshoot your terminal.
Error Code Description
Bad Account # The card number being used for the current
transaction does not pass the LUHN check.
Empty Batch Cannot perform requested function –
batch is empty.
Expired card The card's expiration date has passed.
Invalid The 4 digits keyed do not match the account
Accnt No number from the card's mag stripe.
Invalid Srvr Id The clerk/server number keyed has not
Invalid Clrk Id been logged in.
Void Not The user tried to void an already voided
Allowed transaction.
Note:
If the code you are experiencing is not shown, retry the transaction. If the error persists,
contact Merchant Support at 1.800.265.5158.
Action
Retry. If error persists, ask for another form
of payment as the card may be fraudulent.
(No action.)
Retry. If error persists, ask for another form
of payment
Re-key the last 4 digits. If error persists, ask
for another form of payment as the card may
be fraudulent.
Login the clerk/ server through Clerk/ Server
Setup.
(No action.)
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