VeriFone CCV Smart VX 820 User Manual
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VeriFone CCV Smart VX 820 User Manual

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Summary of Contents for VeriFone CCV Smart VX 820

  • Page 1 User Manual CCV Smart...
  • Page 2 Faults caused by a failure to adhere to the instructions in this User Manual are not covered by the Service Agreement. The scope of the services provided by CCV and the applicable terms and conditions are set out in the General Terms and Conditions of CCV Holland B.V.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS INTRODUCTION The CCV Smart payment terminal and PINpad Parties facilitating the transaction process INSTALLATION OF PAYMENT TERMINAL AND PINPAD Components supplied Installation guidelines 2.2.1 Position of PINpad 2.2.2 Use of card reader 2.2.3 Environmental factors Installation of equipment Communication settings 2.4.1 Taking out an Internet subscription...
  • Page 4 OPTIONAL FEATURES Overview of optional features Instruction cards for optional features MAINTENANCE AND TECHNICAL PROBLEMS Maintaining the payment terminal and PINpad 8.1.1 Cleaning the payment terminal and PINpad 8.1.2 Cleaning the PINpad chip card reader 8.1.3 Cleaning the PINpad magnetic card reader Periodic software version control What to do in the event of faults / technical problems 8.3.1...

  • Page 5: Introduction

    INTRODUCTION The CCV Smart payment terminal and PINpad The CCV Smart system consists of the Vx570 payment terminal and the VX 820 PINpad. The CCV Smart system allows you to process transactions with payment cards, loyalty cards and customer cards. The payment terminal is future-proof and conforms to the latest national security standards as well as the EMV standard.

  • Page 6: Installation Of Payment Terminal And Pinpad

    INSTALLATION OF PAYMENT TERMINAL AND PINPAD Components supplied If the payment terminal and PINpad were delivered as a plug & play pack, you should have received the following components. Overview of components supplied Vx570 payment terminal The cashier unit operated by you (the cashier). VX 820 PINpad The customer unit operated by the card holder.

  • Page 7: Installation Guidelines

    Installation guidelines The Dutch Payments Association (Betaalvereniging Nederland) is an organisation that aims to maintain and improve the security of electronic payment transactions in the Netherlands. In order to enhance the security of such transactions, the Association has drawn up the following guidelines concerning the position of the PINpad and the use of the card reader.

  • Page 8: Installation Of Equipment

    Installation of equipment If your payment terminal and PINpad were delivered as a plug & play pack, you must install the equipment yourself. Connect the equipment as depicted below. If you need to temporarily disconnect the equipment (e.g. because you wish to relocate it), you can reconnect it as depicted below.

  • Page 9: Communication Settings

    Communication settings Your payment terminal must be able to communicate via the Internet. An Internet connection is required to forward transaction data to an acquirer for processing. You also need it to communicate with the CCV Terminal Management System, so that new software can be installed on your payment terminal, for instance.

  • Page 10: Assigning A Static Ip Address

    2.4.3 Assigning a static IP address Important: Your Internet Service Provider will provide you with the required details of your communication settings. Please contact your Internet Service Provider if you do not have the required information at your disposal. Complete the following steps to assign a static IP address to your payment terminal: Vx570 screen Step Press the purple function key below the...
  • Page 11 Vx570 screen Step TERMINAL IP ADDRESS Press <CORR> to enter the IP address. ________________0.0.0.0 TERMINAL IP ADDRESS Enter the IP address and confirm by pressing <OK>. _____________________ (0.0.0.0) Important: Use the numeric keys and the <Alpha> key to enter the dots in the IP address (see subsection 3.3.1). TCP / IP Select SUBNET MASK.

  • Page 12: Assigning A Dynamic Ip Address

    2.4.4 Assigning a dynamic IP address If you want your payment terminal to use a dynamic IP address, you must first remove the static IP address. Complete the following steps to remove the static IP address: Vx570 screen Step Press the purple function key below the symbol to SALE open the menu.

  • Page 13: Working With The Payment Terminal And Pinpad

    WORKING WITH THE PAYMENT TERMINAL AND PINPAD Overview of payment terminal and PINpad The Vx570 payment terminal is the cashier unit and is operated by you (the cashier). Components of Vx570 payment terminal Printer cover Cover of thermal printer. Printer The thermal printer prints receipts and reports.
  • Page 14 The VX 820 PINpad is the customer unit and is operated by the card holder during the transaction. Components of VX 820 PINpad Touchscreen The touchscreen displays messages, touchscreen buttons and options to be selected by the card holder (e.g. the message ‘YOUR CARD PLEASE’). Refer to section 3.3 for more information about the touchscreen.

  • Page 15: Keypad Of Payment Terminal And Pinpad

    Keypad of payment terminal and PINpad Keypad of Vx570 payment terminal Grey function keys Four grey function keys are located to the right of the payment terminal screen. You can press these keys to select the menu options displayed on the screen. Purple function keys Four purple function keys are located below the payment terminal screen.
  • Page 16 Keypad of VX 820 PINpad Numeric keys The card holder can use the numeric keys to enter the PIN code. Asterisk key <*> During a transaction, buttons for performing specific actions may be displayed on the touchscreen (see section 3.3). You can perform the action by touching the button.

  • Page 17: Pinpad Touchscreen

    PINpad touchscreen The card holder can operate the VX 820 PINpad using the keypad. During a transaction, the card holder can also perform specific actions using the touchscreen buttons. The card holder can activate buttons or options on the touchscreen by touching them. In the example given here (see picture on the right), the card holder must select either Visa or Maestro.

  • Page 18: Payment Terminal Menu

    Payment terminal menu The Vx570 payment terminal has a menu that you can use to carry out various actions. Press the purple function key below the symbol to open the main menu. SALE OTHER TRX 01.06.12 Up to eight lines can be displayed on the Grey function keys (F1, F2, F3 and F4) are located screen.

  • Page 19: Status Symbols

    3.4.2 Status symbols Symbol Meaning The card holder has inserted the payment card in the chip card reader or swiped a card through the magnetic card reader before you started the transaction. The payment terminal has read a payment card, but 30 seconds have gone by without a transaction being started.

  • Page 20: Merchant Password

    Merchant password Access to the merchant menu of the payment terminal is protected by a password. You must also enter this merchant password in order to perform certain actions, for instance to activate the terminal. Important: The default merchant password is 99999. We advise you to change the merchant password to prevent abuse of your payment terminal by third parties.

  • Page 21: Activating And Deactivating The Payment Terminal

    Activating and deactivating the payment terminal Your Vx570 payment terminal must be plugged into a wall socket at all times, to make sure it is always supplied with power. This means that the payment terminal is always switched on and cannot be switched off.

  • Page 22: Use Of Payment Cards

    Use of payment cards The type of payment card determines whether the holder should insert or swipe the card. A payment card with an embedded EMV chip A payment card with a magnetic strip must be must be inserted in the chip card reader. The swiped through the magnetic card reader.

  • Page 23: Carrying Out Transactions

    CARRYING OUT TRANSACTIONS Overview of transaction types Your payment terminal supports several different transaction types. However, not all transaction types are supported by all payment cards. The acquirer and the type of payment card determine which types of transactions you can carry out. Important: Contact your acquirer if you are unable to carry out a transaction with a particular type of payment card.

  • Page 24: Sale

    Sale You carry out a sale when a card holder pays you using a payment card. Complete the following steps to carry out a sale: Vx570 screen Step Select SALE. SALE OTHER TRX 01.06.12 SALE Enter the amount and confirm by pressing <OK>. AMOUNT EUR 0,00_______ SALE...

  • Page 25: Manual Credit Card Transactions

    4.2.1 Manual credit card transactions You can carry out manual credit card transactions on the payment terminal. Because you enter the card details manually, no card needs to be inserted in the PINpad during the transaction. Complete the following steps to carry out a manual credit card transaction: Vx570 screen Step Select SALE.

  • Page 26: Cancellation

    Cancellation You can cancel a previous transaction if necessary. Complete the following steps to carry out a cancellation: Vx570 screen Step Select OTHER TRX. SALE OTHER TRX 01.06.12 TRANSACTION Select CANCELLATION. CANCELLATION RESERVATION SALE AFTER RESERV. PROTECTED ITEM Enter the merchant password (the default password is 99999) and confirm by pressing <OK>.

  • Page 27: Reservation

    Reservation You can reserve an amount for a specific period of time. Important: The amount you can reserve and the duration of the reservation period depend on the acquirer and the payment card. Complete the following steps to carry out a reservation: Vx570 screen Step Select OTHER TRX.
  • Page 28 Journal CCV Holland B.V. Westervoortsedijk 55 6827 AT Arnhem Terminal: CT380071 Merchant: 423600707814 Period: 2166 Transaction: 00000002 MASTERCARD (A00002301) Card: xxxxxxxxxxxx6015 Card Sequence Nr.: 00 Valid thru: 30/04/14 RESERVATION Date: 01/06/2012 10:09 Authorisation code Auth. code: 425544 Total: EUR 0,01 RESERVATION AUTHORISED CID086A/03012013...

  • Page 29: Sale After Reservation

    Sale after reservation If you reserved an amount for a specific period of time, you must complete the actual sale at a later time. Important: You need an authorisation code to complete this transaction. You can find the authorisation code on the copy receipt of the previously completed reservation transaction (see section 4.4). Complete the following steps to complete a sale after a reservation: Vx570 screen Step...

  • Page 30: Payment Cards

    PAYMENT CARDS You can accept a number of different payment cards for transactions on your payment terminal. You must conclude a contract with an acquirer for each payment card you wish to accept. An acquirer is a party that facilitates payment card transactions on your payment terminal. You yourself can select the acquirers you wish to conclude a contract with.
  • Page 31 ** C-TAP ** TMS Terminal ID: this is the RELATION REPORT identification number of your payment terminal in the CCV Terminal TMS TERM-ID: 1234567890 DATE: 01/06/2012 10:09:20 Date and time when the report was printed APPLICATION VERSION: 09.17 CARD BRAND TABLE Transaction processor CCV ** CCV ** ACQUIRER TERM-ID:...

  • Page 32: Changing Payment Card Settings

    Changing payment card settings The table below lists the various changes you can make to the payment card settings, and the information you need to make each change. The table also states the subsection in this document where you can find detailed instructions on carrying out the change concerned. Change Required information Subsection...
  • Page 33 Vx570 screen Step CONFIGURATION EDIT RELATIONS Select EDIT RELATIONS. SELECT ACQUIRER Select the transaction processor (CCV, Equens or Atos Equens host Worldline) to which you wish to link the payment card. AWL NL EDIT RELATIONS ADD BRAND Select ADD BRAND. DELETE BRAND CHANGE MERCHANT ID ADD BRAND...

  • Page 34: Deleting A Payment Card

    5.2.2 Deleting a payment card Important: You must deactivate the terminal (see subsection 3.6.2) before deleting a payment card. Complete the following steps to delete a payment card: Vx570 screen Step Press the purple function key below the symbol to open SALE the menu.

  • Page 35: Changing The Merchant Id For A Payment Card

    5.2.3 Changing the Merchant ID for a payment card Important: You must deactivate the terminal (see subsection 3.6.2) before changing the Merchant ID for a payment card. Complete the following steps to change the Merchant ID for a payment card: Vx570 screen Step Press the purple function key below the...
  • Page 36 Vx570 screen Step CHANGE MERCHANT ID UnionPay Select the payment card of which you wish to change the VISA Merchant ID. Maestro Only the cards allocated to the transaction processor you selected will be displayed on screen. CHANGE MERCHANT ID Press <CORR>.

  • Page 37: Financial Reports

    FINANCIAL REPORTS Types of financial reports Your payment terminal keeps track of the transactions completed during a specific period (day or shift). This period starts when you activate the terminal, and ends when you deactivate the terminal. The terminal will print the following financial reports (depending on the settings): Financial reports E-Journal If the E-Journal is printed, a copy receipt is printed of every transaction...

  • Page 38: Printing Interim Reports

    Printing interim reports Do you want to print an interim report before the end of the period? The subsections below describe how to print an interim totals report and an interim E-Journal, respectively. 6.3.1 Printing an interim totals report Complete the following steps to print an interim totals report: Vx570 screen Step Press the purple function key below the...
  • Page 39 CCV Holland B.V. Westervoortsedijk 55 6827 AT Arnhem Date and time when the totals report was DATE: 01/06/2012 10:09:20 printed TOTAL REPORT INTERIM TOTALS TMS TERM-ID: CSL003 TMS Terminal ID of the payment terminal and PERIOD ID: information about the reporting period PERIOD START: 01/06/2012 10:01:16 PERIOD END:...

  • Page 40: Printing An Interim E-Journal

    6.3.2 Printing an interim E-Journal Important: The E-Journal is deleted from the terminal memory after printing. Complete the following steps to print an interim E-Journal: Vx570 screen Step Press the purple function key below the symbol to open SALE the menu. OTHER TRX 01.06.12 MAIN MENU...
  • Page 41 Westervoortsedijk 55 6827 AT Arnhem E-JOURNAL Data and time when you Date: 01/06/2012 10:09:20 printed the E-Journal; TMS TMS TERM-ID: CSL001 Terminal ID of the payment terminal ======================================= JOURNAL: Terminal: CT380071 Merchant: 423600707814 Period: 2166 Transaction: 00000002 MASTERCARD (A00002301) Card: xxxxxxxxxxxx6015 Card Sequence Nr: 00 Receipt of a completed Valid thru: 30/04/14...

  • Page 42: Changing Report Settings

    Changing report settings The E-Journal feature on your payment terminal is activated by default. As standard, the payment terminal will print one receipt upon completion of a transaction. The second receipt (i.e. the copy receipt for your records) is temporarily saved in the payment terminal memory. The terminal will automatically print all copy receipts when you deactivate the terminal.
  • Page 43 Vx570 screen Step E-JOURNAL Select MAX TRX ENTRIES. MAX TRX ENTRIES THRESHOLD ALM. FULL E-JOURNAL Press <CORR>. MAX TRX ENTRIES: E-JOURNAL Enter the maximum number of transactions to be saved in the E- MAX TRX ENTRIES: Journal memory, and confirm by pressing <OK>. Important: You can save up to 500 transactions in the E-Journal memory.

  • Page 44: Deactivating The E-Journal Feature

    6.4.2 Deactivating the E-Journal feature You can deactivate the E-Journal feature by entering zero as the maximum number of transactions to be saved in the E-Journal memory. Complete the following steps to deactivate the E-Journal feature: Vx570 screen Step SALE OTHER TRX Press the purple function key below the symbol to open...

  • Page 45: Deleting The E-Journal

    Deleting the E-Journal You can delete the E-Journal without printing it. Complete the following steps to delete the E-Journal: Vx570 screen Step Press the purple function key below the symbol to open SALE the menu. OTHER TRX 01.06.12 MAIN MENU Select MERCHANT MENU.

  • Page 46: Optional Features

    OPTIONAL FEATURES Overview of optional features Your payment terminal offers a number of optional features. You can have some of these features activated by the CCV Service Center, while others are only available if permitted by the acquirer. Feature Description Availability Dynamic Currency With Dynamic Currency Conversion, you can offer...

  • Page 47: Maintenance And Technical Problems

    MAINTENANCE AND TECHNICAL PROBLEMS Maintaining the payment terminal and PINpad In order to extend the service life of your equipment, it is advisable to clean your payment terminal regularly. This depends on the number of transactions you carry out and the environment in which the payment terminal has been installed.

  • Page 48: Cleaning The Pinpad Chip Card Reader

    8.1.2 Cleaning the PINpad chip card reader Complete the following steps to clean the PINpad chip card reader: Insert the cleaning card in the PINpad chip Keep hold of the dark-grey section of the card reader. card with one hand as depicted in the above photograph.

  • Page 49: Periodic Software Version Control

    Periodic software version control Your payment terminal will periodically contact the CCV Terminal Management System for version control purposes. This procedure is carried out automatically and at night. The Terminal Management System checks the version of the payment terminal software. If a new software version is available, it is installed on the payment terminal.

  • Page 50: Looking Up The Tms Terminal Id And Payment Terminal Code

    8.3.1 Looking up the TMS Terminal ID and payment terminal code The TMS Terminal ID is the identification number of your payment terminal in the CCV Terminal Management System. You can look up the TMS Terminal ID in your payment terminal. Complete the following steps to look up the TMS Terminal ID: Vx570 screen Step...

  • Page 51: Supplies For The Payment Terminal

    SUPPLIES FOR THE PAYMENT TERMINAL Ordering supplies You can order supplies for your payment terminal in several different ways: • Ordering online: www.ccv.nl, Web Shop • Ordering by telephone: +31 88 228 9849 • Ordering on your payment terminal (printer rolls only) Ordering printer rolls on your payment terminal You can order printer rolls directly on your payment terminal.

  • Page 52: Terms And Definitions

    TERMS AND DEFINITIONS Term Definition Acquirer A payment institution or bank that receives and processes transactions. An acquirer also issues information required for the acceptance of transactions. Acquirer Merchant ID The Merchant ID for a payment card. You need this number to accept a payment card on your payment terminal.
  • Page 53 Term Definition Totals report A financial report listing the totals for all transactions carried out during a particular period, specified according to transaction processor, type of payment card and transaction type. Transaction processor The party to whom transaction data are sent in accordance with the Common Terminal Acquirer Protocol (C-TAP).

  • Page 54: Contact Information

    CONTACT INFORMATION 11.1 CCV phone numbers CCV Service Center (reporting faults and ordering supplies) +31 88 228 9849 Ordering supplies online www.ccv.nl, Web Shop CCV Sales Department +31 88 228 9870 11.2 CCV opening hours CCV office hours: Monday through Friday 8:30 –...

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