Error Scenarios; For Chip Cards; For Contactless Cards; For Msr (Magnetic Stripe) Cards - VeriFone Carbon Mobile 5 User Manual

EN
User Guide
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Immediate Fallback to Card Swipe will be prompt after a single failed attempt for the following conditions: Card
Expiry, EMV Blocked and when the terminal does not support chip transactions for the card type.
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If there is a chip read error, the customer is asked to present the card again. If fallback is enabled, after the
configured number of retries, the customer is prompted to swipe the card.
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If the card is declined, the customer is notified that the card is declined and is asked to remove the card.
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If the customer removes card while it is being processed ("Please Wait", "Authorising" displays), the transactions
will be cancelled, and a reversal will be generated.
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In case of a fallback to use Chip, the customer is asked to insert the card instead.
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In case other errors, the customer is asked to tap the card again.
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If the card is declined, the customer is notified that the card is declined
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If there is swipe read error, the customer is asked to present the card again. If fallback is enabled, after the
configured number of retries, the merchant is prompted to use Manual entry.
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If the service code indicates a chip is present and the service code check is enabled, the customer is prompted to
insert the card instead.
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If the card is expired and the expiry check is needed for this card range, the card is declined.
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If the card number check fails and the card number check is needed for this card range, then the card is declined.
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If the customer cancels the transaction, a Transaction cancelled message will be shown
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If the screen times out, a Transaction cancelled/Operation Timeout message will be shown
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If the device crashes or reboots while on card prompt screen, the payment application will restart. No power failure
recovery will happen.
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Based on the card range or the AIDs, the configuration is checked to determine whether the card supports the
current transaction type. If the transaction type is not supported by the card, the transaction is declined.

ERROR SCENARIOS

For Chip cards

For Contactless cards

For MSR (Magnetic Stripe) cards

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