VeriFone VX520 Quick Reference Manual

AUTHENTICATION AND ACTIVATION

In order for the terminal to be fully activated for first time use, the terminal must be Authenticated.
This must be completed with either a phone line or Ethernet cable.
METHOD 1
Use the following instructions to activate the terminal if the terminal displays the following message:
Authentication
Authentication Code:
• Key in 8 ALPHA ALPHA ALPHA 0 3 2 8 2 0 1 4 0 then press ENTER
• Key in your business ZIP Code then press ENTER
• Terminal will display "Activated" and prints a confirmation receipt
METHOD 2
Use the following instructions to activate the terminal if the terminal displays the following message:
Must Authenticate
• Press Enter then Press F2 for Setup
• Type in the password 1 ALPHA ALPHA 6 6 8 3 1 ENTER
• Press F2 for Authentication
• Key in 8 ALPHA ALPHA ALPHA 0 3 2 8 2 0 1 4 0 then press ENTER
• Key in your business ZIP Code then press ENTER
• Terminal will display "Activated" and prints a confirmation receipt

COMMON ERROR CODES

CODE DESCRIPTION
The card number being used does not pass
BAD ACCNT#
the LUHN check.
BATCH FULL
The terminal has reached batch transaction capacity
CLOSE BATCH
The batch is more than 90% full
EMPTY BATCH
Cannot perform requested function - batch is empty
EXPIRED CARD
The card's expiration date has passed.
The 4 digits keyed don't match the account number
INVALID ACCNT#
from the card's magnetic stripe.
INVALID AMOUNT
The amount entered is invalid
INVALID CLRK ID
The clerk number keyed has not been logged in.
Void NOT ALLOWED
The user tried to void an already voided transaction.
Verifone VX520
Quick Reference Guide

INCLUDED IN YOUR BOX

• Verifone VX520 Terminal
• Power Supply
• IP Cabling - Phone Line | Ethernet
• Quick Reference Guide
• A Roll of Paper
ACTION
Retry, if error persists, ask for
another form of payment.

KEYS

Perform batch settlement
Perform batch settlement
No Action
Far Left Purple Key:
More/Scroll
Retry, if error persists, ask for
another form of payment
Retry, if error persists, ask for
Middle Left Purple Key:

Tip Adjust

another form of payment
Re-key the dollar amount
Red Key:
Cancel/ go back
to previous screen
Login through Clerk Setup.
No Action
Merchant Support
888-708-8019
support@rev19.net
www.rev19.net/support
Gray Middle Key
Alpha
Far Right Purple Key:
Middle Right Purple Key:
Reprint Receipt
Green Key:
Enter/ Confirm
Yellow Key:
Backspace

Reports