VeriFone VX520 Training Manual

REPORTS:
CLERK/SERVER REPORTS MENU
Total Report – Prints total for all clerks/servers.
Detail Report – Prints detail information
on all transactions performed by all clerks/
servers, or a specific clerk/server.
Shift Report – Prints transaction totals per
shift.
Clerk/Server Table – Prints all clerk/servers,
clerk/server passwords and indicates whether
the clerk/server is logged in, if enabled.
Unadjusted Reports – Prints a series of
settlement reports by date.
IRS Tip Report – Calculates and displays
the percentage of tips for each clerk/server,
including cash tips. Use this report to enter
tips for IRS reporting.
Discount Tip Report – Your terminal can be
configured to compute the fee amount that
the clerk/server should pay for tips on credit
card sales. This report prints the transaction
and discount amounts.
COMMON ERROR CODES
BAD ACCNT#
Description: The card number being used
for the current transaction does not pass the
LUHN check.
Action: Retry, if error persists, ask for another
form of payment as the card may be fraudulent.
BATCH FULL
Description: The terminal has reached batch
transaction capacity.
Action: Perform batch settlement.
CLOSE BATCH
Description: The batch is more than 90% full.
Action: Perform batch settlement.
EMPTY BATCH
Description: Cannot perform requested function
- batch is empty.
Action: No action.
EXPIRED CARD
Description: The card's expiration date has
passed.
Action: Retry, if error persists, ask for another
form of payment.
INVALID ACCNT#
Description: The 4 digits keyed do no match
the account number form the card's magnetic
stripe.
Action: Re-key the last 4 digits. If error persists,
ask for another form of payment as the card
may be fraudulent.
REPORTS: BATCH REVIEW MENU
Totals Review – Displays Total Sales, Total
Refunds and Net Sales Totals.
Detail Review – Allows access to view details
on all transactions in the current batch.
Enter search criteria to retrieve transactions
in the current batch, and then you may void
the transaction.
REPORTS:
GIFT CARD REPORTS MENU
Totals Report – Prints totals for all gift card
transactions in the current batch.
Detail Report – Prints detail on all gift card
transactions in the current batch.
Clerk/Servers Reports – Displays menu to
print report, detail report or cash out report
by Clerk ID.
Cash out Report – Prints a total or detail list
of cashed-out gift card redemptions by clerk/
server.
INVALID AMOUNT
Description: The amount entered is invalid.
Action: Re-key the dollar amount.
INVALID CLRK ID
Description: The clerk number keyed has not
been logged in.
Action: Login the clerk through Clerk Setup.
SETTLE NEG BATCH
Description: Terminal is prompting for
confirmation to settle a negative batch.
Action: Press (ENTER) to confirm that the
negative batch should be settled, or press
(CANCEL) and print a report, which should be
used to verify that the negative batch total is
correct.
VOID NOT ALLOWED
Description: The user tried to void an already
voided transaction.
Action: No action.
FOR ADDITIONAL INFORMATION
AND VIDEOS, PLEASE VISIT:
www.youtube.com/user/
PayHubVideos/playlists
VX520/MAR.2015
4100 W. Royal Lane, Suite 150 | Irving, TX 75063 | 800.944.1399
Verifone VX520 signapay.com | payhub.com
Training Guide
INCLUDED IN YOUR BOX
TERMINAL SET-UP
Your terminal will arrive programmed and all you need to do is plug it in. You will either have
your terminal set-up: Internet Connection or Dial Up. Internet is the preferred method of
communication.
HOT KEYS
Far Left Purple Key:
Down Arrow
Middle Left Purple Key:
Tip Adjust
Red Key:
Go Back to Previous Screen
• Credit Card Terminal
• External Pin pad (Optional)
• Power Supply – 2 pieces
• IP Cabling - Phone Line | Ethernet Cable
• Training Guide
• Two Rolls of Paper
• Manufacturer User Guide
Far Right Purple Key:
Reports
Middle Left Purple Key:
Reprint Receipt
Green Key:
Enter
Yellow Key:
Back Space
24-HOUR TECHNICAL SUPPORT
1.800.865.1164 | SignaPay.com