Error Scenarios - VeriFone Carbon Mobile 5 User Manual

EN
User Guide
Payment Functions
EN
User Guide
Carbon Mobile 5 with printer
Purchase - Continued
Description
This indicates that the device is doing an online authorization.

Error Scenarios

 If the customer removes the chip card, the transaction will be cancelled, and
a reversal will be generated.
 If the payment application is exited or the device reboots while on this
screen, when the payment application restarts or the device boots up,
power failure recovery will occur, and the transaction will be declined, and a
reversal will be generated.
Description
This informs the customer that the payment is completed successfully. It
prompts the customer to remove the card if it is still inserted. The terminal can
be configured to either play a single beep or to continuously play beeps until the
card is removed.
User action
The customer needs to remove the card. The screen will not timeout as long as the
card is still inserted.
Description
Prompts the user for signature. This is displayed if the card requires signature or if
the host requests signature or PIN entry has been bypassed. For non-chip
transactions, in addition to the above, this is displayed only if the transaction amount
is higher than the Signature Required Min Amount.
User action
Customer enters signature.
Description
Prompts the merchant to verify the signature after the signature is done or the
screen times out.

If the merchant declines the verification, the transaction will be declined,
and a reversal will be sent
Carbon Mobile 5 with printer
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