Avs Response Codes; Common Error Codes - VeriFone VX 520 Quick Reference Manual

18 | VERIFONE VX | QUICK REFERENCE GUIDE

AVS RESPONSE CODES

The Address Verification
CODE DESCRIPTION
System (AVS) is a
Match — Address and
feature that adds fraud
X
9-digit ZIP code
protection on card-not-
present transactions.
Match — Address and ZIP
The numeric portion
Y code (for Discover, address
only matches)
of the customer's street
address and the ZIP
Partial — Address matches,
code are compared
ZIP code does not (for
A
against the information
Discover, both address and
on file with the
ZIP match)
card-issuing bank.
Partial — 9-digit ZIP code
matches, address does not
Use this chart to interpret
W
(for Discover, no data from
domestic AVS Response
issuer)
Codes by card type.
Partial — ZIP code matches,
Z
address does not
No match — Neither
N
address nor ZIP code match
Unavailable — AVS system
U unavailable or issuer does
not support AVS
Retry — Issuer's system
R
unavailable or timed out
Not supported — AVS not
S sup ported by issuer at this
time
| Table of Contents
ç
VISA MC AMEX DISC
   
   
   
   
   
   
   
   
   
ERROR CODE DESCRIPTION ACTION
BAD The card number being Retry. If error persists,
ACCNT # used for the current ask for another form of
transaction does not payment as the card
pass the LUHN check. may be fraudulent.
BATCH FULL The terminal has Perform batch
reached batch settlement.
transaction capacity.
CLOSE The batch is more than Perform batch
BATCH 90% full. settlement.
EMPTY Cannot perform No action.
BATCH requested function —
batch is empty.
EXPIRED The card's expiration Retry. If error persists,
CARD date has passed. ask for another form of
payment.
INVALID The 4 digits keyed do Re-key the last 4 digits.
not match the account If error persists, ask
ACCNT NO
number from the for another form of
card's magnetic stripe. payment as the card
may be fraudulent.
INVALID The amount entered is Re-key the dollar
invalid. amount.
AMOUNT
INVALID The clerk number Login the clerk through
CLRK ID keyed has not been Clerk Setup.
logged in.
SETTLE NEG Terminal is prompting Press [ENTER] to confirm
for confirmation to that the negative batch
BATCH
settle a negative should be settled, or
batch. press [CANCEL] and
print a report, which
should be used to verify
that the negative batch
total is correct.
VOID NOT The user tried to void No action.
an already voided
ALLOWED
transaction.
QUICK REFERENCE GUIDE | VERIFONE VX | 19

COMMON ERROR CODES

In the event that
your terminal displays
an error, refer to
these error codes
to troubleshoot your
terminal.
If the code you are
experiencing is not
shown, retry the
transaction, or if
possible, manually
enter the account
number. If the error
persists, contact your
Help Desk for support.
Back | Forward
ç è