VeriFone VX820 Quick Start Manual

Verifone VX820 Security Update Download
Introduction
We are upgrading the security certificates used by our payment equipment to encrypt
transaction data. The below instructions will update the certificates on your terminal
and allow you to continue processing transactions once the current certificates expired
(On October 31 2020)
Part 1: Verifying Eligibility
• Press the 7 and Green ENTER keys together
• Enter password: 159753 (or 144813 if the first password fails) then press the
Green Enter button.
• Press 3 for Download
• Enter 1 under Group ID
• Enter password 319486 (or 153381 if the first password fails) then press the
Green Enter button.
• Press 1 for Single-app
• Press 2 for Partial-dnld
• Press 6 for TCPIP
If at this point you are unable to proceed or are shown an error message,
Part 2: Performing the Download
• Tap the Download text on the touchscreen
• Tap the Default Interface (or Ethernet if that doesn't work) text on the
touchscreen
• Tap the Download text again on the touchscreen
• You will be asked for Group ID, enter the number 1 then press Green OK button
• Enter password 319486 (or 153381 if the first password fails) then press the
Green Enter button.
• Tap the Full text on the touchscreen
• On the screen displaying URL/Address, press the Yellow Key for edit
• Tap the URL text field on the touchscreen
• Enter URL string: DL.SPT.HOST
o To insert letters, select the appropriate key i.e. 3 for the letter D, 5 for the
letter L etc.
please contact Technical support for further assistance