Prompts - VeriFone VX820 Pin Pad Manual

Reference
Refer to this section to learn more about terminal prompts and how to troubleshoot common error codes.

Prompts

While navigating through transactions, you'll find that some prompts aren't as clear as others. This section clarifies
those prompts.
Prompt
Imprint Card
Press OK Key
V-Code:
Code Present? No [F1]
Xread [F2]
Send Duplicate? Yes [F1] No [F2]
Appr Code:
Sale
Total: $X.XX
Address
Sale
Total: $X.XX
Postal Code
Sel App No [F1]
Xread [F2]
Total: $X.XX
Enter to Confirm
Select Language English [F1]
Français [F2]
Note:
Call our 24/7 bilingual Merchant Support line at
Description
May display while performing a
manually entered transaction.
Displays when the CVC (card
verification code), typically the last
3 or 4 digits found on the back of the
card on the signature line is required.
CVC codes are designed to reduce
payment card fraud.
Displays when V-Code prompt is
bypassed.
Displays when you are attempting a
transaction with an account
number and amount that has already
been used in the current batch.
Displays during a manual transaction. Key in the approval code you received from the
Displays during a manual transaction. Key in the cardholders address and
Displays during a manual transaction. Key in the cardholder postal code and
Allows you to toggle between
applications on your terminal.
Confirm the total transaction amount. Press [OK] to complete transaction.
Provides the option to display
terminal prompts in English or French.
1.800.265.5158
Action
Imprint the card using a manual imprint
machine to prove the card was present
during the transaction.
Enter the CVC code.
Select X read if the code is present, but
unreadable.
Select Yes to confirm that this transaction
should be processed. Select No to cancel the
transaction.
Voice Authorization Centre, and press [OK].
press [OK].
press [OK].
Select the desired application by pressing
the corresponding [F] key.
Press the [7] key to specify whether the terminal
will display prompts in English or French.
for any assistance you require.
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