VeriFone VX520 Quick Reference Manual

TERMINAL M ESSAGES
AVS ( ADDRESS V ERIFICATION S ERVICE):
code e ntered m atch t he c ustomer's b illing a ddress
CARD S WIPE E RROR:
M agnetic s tripe d id n ot r ead. S wipe c ard a gain o r
manually k ey i n t he c ardholder's a ccount n umber
COMM E RROR:
A c ommunication e rror h as o ccurred. C heck l ine c onnections,
and c all C lient S ervices a t 1 .800.787.4105
EMV O FFLINE E RROR:
R erun t he t ransaction o r m anually e nter t he s ale. T his
means t he c hip i sn't s ubmitting a s ignal t o t he b ank s erver
MANUAL E NTRY N OT A LLOWED:
entry. D ebit c ards m ay n ot b e m anually k eyed-­‐in
QD ( NUMBER) O R R B ( NUMBER):
Call C lient S ervices a t 1 .800.787.4105
RECORD N OT F OUND:
I nvoice n umber i s n ot f ound i n t erminal b atch.
SETTLEMENT F AILED, R ETRY:
1.800.787.4105
TCPIP E RROR:
R eset r outer a nd r eset t erminal, t hen c all C lient S ervices a t
1.800.787.4105
Visa, M asterCard, A merican E xpress a nd D iscover® N etwork
Merchant#: _ _____________________________________________________
Voice A uthorization T el # 1 .800.291.4840
Client S ervices: 1 -­‐800-­‐787-­‐4105
Reasons t o B atch o r S ettle D aily
If w e d o n ot r eceive a s ettlement t ransmission f rom y ou, w e c annot
deposit f unds i nto y our b ank a ccount. Y ou a lso w ant t o e nsure y ou
are g etting a q ualified r ate, a nd a ny s ettlements o lder t han 2 4
hours m ay s ettle a t a h igher m id-qualified r ate.
Authorizations f or c redit c ard t ransactions a re o nly v alid f or 3 0 d ays, P IN-­‐
debit c ard t ransactions a re o nly v alid f or 5 d ays a nd E BT t ransactions f or
3 d ays. C onsumers m ay a lso d ispute a c harge t hat p osted t o t heir a ccount
days o r w eeks a fter t hey h ave v isited y our s tore.
C hecks i f t he s treet a ddress a nd Z IP
C urrent t ransaction w ill n ot a llow m anual
Q uit D uplicating o r R ejected B atch.
S ettlement f ailed. C all C lient S ervices a t
VeriFone V X520 Q uick R eference G
CREDIT S ALE – S WIPED ( NON C HIP C ARD)
1. Select S ale
2. Enter S ale a mount, P ress E NTER
3. Confirm T otal, S elect Y ES o r N O
4. Swipe c ustomer c ard
5. Select C REDIT, i f p rompted
6. Payment i s a uthorized o r d eclined
7. Receipt p rints
8. Print C ustomer C opy? S elect Y ES o r N O
9. Session E nds
CREDIT O R D EBIT S ALE – C HIP C ARD
1. Select S ale
2. Enter S ale a mount, P ress E NTER
3. Confirm T otal, S elect Y ES o r N O
4. Customer i nserts c hip c ard
5. Select c orresponding D ebit t ype
6. Enter P IN#, i f p rompted ( press e nter t o b ypass, i f n eeded)
7. Consumer c ompletes p ayment
8. Customer r emoves c hip c ard, M erchant P ress E NTER
9. Payment i s a uthorized o r d eclined
10. Receipt P rints
11. Print C ustomer C opy? S elect Y ES o r N O
12. Session E nds
DEBIT S ALE – S WIPED ( NON C HIP C ARD)
1. Select S ale
2. Enter S ale a mount, P ress E NTER
3. Confirm T otal, S elect Y ES o r N O
4. Swipe c ustomer c ard
5. Select D EBIT
6. If t ip e nabled, a dd t ip a mount a nd p ress E NTER
7. Enter P IN#
8. Payment i s a uthorized o r d eclined
9. Receipt p rints
10. Print C ustomer C opy? P ress, S elect Y ES o r N O
11. Session E nds
uide