VeriFone VX 820 User Manual
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VeriFone VX 820 User Manual

Bendigo bank
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Verifone
User Guide.
VX 820
VX 680.

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Summary of Contents for VeriFone VX 820

  • Page 1 Verifone User Guide. VX 820 VX 680.

  • Page 2: Table Of Contents

    Table of contents. Terminal layout Acceptable Cards General Information Purchase transactions Purchase transactions – Restaurants only. Pre-authorisation Processing a void transaction Processing a refund Reprinting receipts Merchant settlement processing Printing sub-totals Multi-merchant functions GoPos (Mobile EFTPOS) Replacing printer paper Chip card errors and magnetic stripe processing EFTPOS merchant offline transaction processing Fraud prevention for merchants Transaction response codes...

  • Page 3: Terminal Layout

    Terminal layout. Menu Touch screen with active soft keys Integrated contactless reader interface Magnetic stripe swipe reader Chip card dip reader Clear key Cancel key Enter key...

  • Page 4: Acceptable Cards

    Accepted cards. Your Bendigo and Adelaide Bank merchant facility enables you to accept Visa cards and MasterCard cards issued by any bank either in Australia or overseas. Your facility may also have been configured to accept charge cards such as AMEX, JCB or Diners club cards.

  • Page 5: General Information

    General Information. Information on all aspects of your Bendigo and Adelaide Bank merchant facility may be obtained from your nearest branch or from Bendigo Bank Merchant Operations on 1300 132 741, option 2. Please immediately notify the bank upon any of the following changes: •...

  • Page 6: Purchase Transactions

    Purchase transactions. Touch the screen to activate or press the Enter key. Enter the amount, then press Enter. The terminal will prompt for cash out amount. If cash out is required enter in the amount, then press Enter. If cash out is not required simply press Enter. NOTE: Cash out is not available on ‘Contactless’...

  • Page 7: Purchase Transactions - Restaurants Only

    Purchase transactions – Restaurants only. Tipping must be approved by the Bank prior to having the functionality enabled. Touch the screen to activate or press the Enter key. Enter the amount, then press Enter. The terminal will prompt for cash out amount. If cash out is required enter in the amount, then press Enter.
  • Page 8 The following procedure can only be used on credit and charge cards where a customer's card does not have a PIN and the customer has signed to authorise the transaction. The customer has the option to include a tip on the receipt at the end of the purchase.

  • Page 9: Pre-Authorisation

    Pre-authorisation. Check In Pre-authorisation transactions are only available to merchants within specific Merchant Category Codes and must be approved by the Bank prior to having the functionality enabled. The following procedures outlines the steps to be taken when carrying out a pre-authorisation on a credit or charge card.

  • Page 10: Processing A Void Transaction

    Completion Press the three dots to scroll through the menu options. Select completion from the menu on the screen. Select one of the options to locate the original transaction. Check the transaction details and if correct press OK. Enter the amount. You will be promoted with 'approved with signature' screen.

  • Page 11: Processing A Refund

    Processing a refund. Press the three dots on the screen to scroll through the menu options until Refund is displayed. Enter the refund password, then press Enter. Enter the amount. The terminal will prompt to present a card. a) For chip cards with contactless technology (For chip cards with contactless technology (MasterCard®, Visa®...

  • Page 12: Reprinting Receipts

    Reprinting receipts. Press the three dots to scroll through the menu options until 'reprint last receipt' or 'reprint any receipt' is displayed on the screen. Select Reprint Last Receipt from the menu to immediately reprint the last receipt. Alternatively, you can select Reprint Any Receipt to find an earlier receipt. (Once the terminal has been settled, earlier receipts will not be able to be printed) Select one of the options from the menu on the screen to search for the transaction.

  • Page 13: Printing Sub-Totals

    The terminal will print a detailed sub-totals report. Multi-merchant functions. The VeriFone terminal supports multi merchant functionality. This allows multiple merchant facilities within the same premises to reside on the one EFTPOS terminal. Each individual merchant facility is its own entity and will: •...

  • Page 14: Gopos (Mobile Eftpos)

    To register the transaction against the relevant merchant, simply press the button on the displayed name. You may be required to Enter the password allowing you to use the selected merchant. Individual settlements may be performed manually, or a terminal initiated auto- settlement may be requested allowing the terminal to settle automatically at a predetermined time each day.

  • Page 15: Replacing Printer Paper

    Replacing printer paper. VX 820 model Remove the terminal from the cradle. Open the printer cover by lifting the lever on the cradle. Remove any remaining roll of paper. Lay the new roll in the printer with the paper being fed from the bottom of the roll.

  • Page 16: Chip Card Errors And Magnetic Stripe Processing

    Chip card errors and magnetic stripe processing. You MAY follow the below procedures when either: • The chip on the card is damaged and cannot be read by the terminal. (Note: You can clean or wipe the chip in case it is dirty.); or •...

  • Page 17: Eftpos Merchant Offline Transaction Processing

    EFTPOS merchant offline transaction processing. If you are unable to perform a transaction electronically via your EFTPOS terminal due to a technical error, you may choose to continue to accept card transactions, providing the circumstances are valid, by following the procedures below. Valid circumstances You MAY process transactions offline when either: •...
  • Page 18 Failure to Connect to the Network. Card holder Merchant Terminal Switch If your terminal is not able to connect to the switch, any transactions that are processed through the terminal will not be able to obtain authorisation. Transactions accepted while the terminal is not connected to the switch are considered ‘offline’. Offline transactions that are above your floor limit will display a warning that the transaction will be processed at the merchant’s risk.
  • Page 19 Connect to the Network. Card holder Merchant Terminal Switch In the event that the EFTPOS terminal is damaged and not operational, credit card and debit card transactions can continue to be taken. These transactions are accepted at the risk of the merchant and the damaged terminal must be reported to the Help Desk on 1800 334 702.
  • Page 20 Voucher entry Transactions processed using the voucher entry functionality are processed offline and do not have the ability to be authorised – all transactions accepted above the floor limit are processed at the merchants risk. Press the three dots to scroll through the menu options Scroll through the menu using the down arrow or ‘#’...

  • Page 21: Fraud Prevention For Merchants

    Fraud prevention for merchants. Listed are some tips to help minimise the risk of your business being affected by fraud. Remember that the best course of action is awareness and prevention. • Check the name on the card fits the customer (i.e. a male is not using a female’s card).
  • Page 22 • Securely store transaction receipts containing full card details. • For terminal service or exchange, ask for bank identification. • If you’re not comfortable accepting card payment and the customer won’t provide another form of payment, don’t proceed with the transaction. •...

  • Page 28: Contact

    Contacts. Merchant Help Desk 24 hours a day, 7 days a week 1800 334 702, option 1. Merchant Operations 8:30am - 5pm Monday to Friday, 9am - 12pm Saturday 1300 132 741, option 2. To order stationery Collect your EFTPOS rolls from your nearest Bendigo Bank branch, or if you are unable to access a branch, call 1300 132 741, option 2.

  • Page 29: Notes

    Notes.
  • Page 31 Quick guide to new menu options Purchase Voucher Entry Purchase Cash Out Voucher Entry Refund Refund Merchant Deposit Pre-Authorisation Reprint Last Receipt Pre-Auth Completion Reprint Any Receipt Pre-Auth Cancellation Subtotals Report Batch Review Last Settlement Report Tip Adjustment Detail Report Void Pending Offlines Report Logon...
  • Page 32 Bendigo and Adelaide Bank Limited, The Bendigo Centre, Bendigo, VIC 3550. ABN 11 068 049 178. AFSL 237879. (S55932) (09/16) bendigobank.com.au...

This manual is also suitable for:

Vx 680

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