Common Error Messages; Important Security Information - VeriFone VX675 Manual

TROUBLE
SHOOTING
COMMON
ERRORS
IMPORTANT
SECURITY
INFORMATION
» In the event that your terminal displays an error, refer to these error
codes to troubleshoot your terminal.
» If the code you are experiencing is not shown, retry the transaction.
» If the error persists, contact the Help Desk for support.
ERROR CODE DESCRIPTION
Expired Card The card's expiration
date has passed.
Invalid Card
The four digits keyed do
not match the account
number from the card's
magnetic stripe.
Paper Out The terminal is out of
paper.
Please Try Again –
Communications error.
CE
Please Try Again –
Lost Carrier
LC
Please Try Again – Time Out
TO
Retry Batch Trans The terminal's memory
of the last batch
settlement has not been
effectively cleared
Settlement The terminal has
reached batch
Required
transaction capacity
Unsupported Card The terminal is not
configured for the
card type.
Should you at anytime question the authenticity of any card being present
to you please contact the Help Desk at 625-4411 Ext 29911 and request a
"CODE 10 APPROVAL".
The Help Desk representative will ask you a series of
questions designed to assist with managing the situation.
REPUBLIC BANK CREDIT CARD CENTRE –
ACTION
Ask for another form
of payment
Re-key the last four
digits of the card
number. If the problem
persists, ask for another
form of payment.
Load a new roll of paper
Check the telephone line
or network cable, then
retry the transaction
Check the telephone line
or network cable, then
retry the transaction
Check the telephone line
or network cable, then
retry the transaction
Perform Batch
Settlement.
Perform Batch
Settlement.
Request an alternate
form of payment.
"YES" or "NO"
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