VeriFone VX520 Quick Reference Manual

Phone: 818.702.0024
Toll Free: 800.528.1782
24/7 Support: 800.725.1243

Credit / Debit Sale

• Select SALE
• Input the sale amount and press ENTER
• If prompted, select YES to confirm amount or
NO to cancel transaction
• Swipe, insert, or tap* card, or manually enter**
the account # and press ENTER
• If prompted, select CREDIT or DEBIT
• If prompted, enter PIN and press ENTER
○ For swiped and chip cards, the transaction will
process and print a receipt
Do NOT remove the chip card until directed so by the
prompts on the display. Doing so will cause a duplicate
transaction along with a settlement failure.

**Manually Keyed Security Prompts

** Input expiration date (XXXX) and press ENTER
** Select YES to indicate card present
** Input CVV code or press ENTER to bypass
** Input numerical street address and press ENTER
or press ENTER to bypass
** Input zip code and press ENTER or press ENTER
to bypass
○ Transaction will process and print a receipt

To Obtain a Voice Authorization

For ALL cards
1.800.834.0409
• Call
• Your Merchant ID is:
○ Please obtain an authorization code and follow
the steps for a forced transaction.
WARNING: Do NOT enter transaction as a normal sale.

Reprint Receipt

•
Press REPRINT
•
Select LAST RECEIPT or
select ANY RECEIPT and
follow prompts

Detail/Summary Reports

• Press REPORTS
• Select F2 for Totals Report
or F3 for Detail Report
• Selected report will print
If your terminal is set for auto-
settle, the report will print
automatically

Review Batch Totals

•
Select "More" key twice
•
Select F3 for Batch Review
This is to review only

SETTLEMENT

Be sure to print report prior
• Select SETTLEMENT
• if prompted, enter password
• Confirm totals and press
ENTER
• Settlement report prints
Verifone VX520
Quick Reference Guide

Credit / Debit Refund

• Select REFUND
• If prompted, enter password
• Input amount and press ENTER
• Swipe, insert, or tap* card, or manually enter**
the account # and press ENTER
• If prompted, select 1 for CREDIT
• If prompted, enter last 4 digits of card
• If prompted, enter expiration date (XXXX) ENTER

Forced Transaction (only use after obtaining voice authorization)

MUST OBTAIN VOICE AUTHORIZATION PRIOR
• Select "More" key (top row - far left key)
• Select F3 for Force
• Input amount and ENTER
• To confirm, press F1 or ENTER
• Swipe, insert, or tap* card, or manually enter**
the account # and press ENTER
• Enter expiration date (XXXX) ENTER
• Select F1 Sale for type of transaction
• Input approval code and press ENTER
(Use the "alpha" key to change numbers to letters)

To Void a Transaction (must be unclosed batch)

•
Select "More" key (top row - far left key)
•
Select F2 for Void
•
Void last transaction? F1 for yes or F2 for no
•
If no - select F1 to retrieve by Invoice #
•
Input the invoice number found on the receipt
•
View transaction information on the screen
•
Select F1 for yes, F2 for no, F3 to view the next invoice

EMV/EMA Updates

If your terminal displays only EMA - please do the following:
• Select Update Now
• Input the password - 288635 and ENTER
This will begin the necessary EMV update for your terminal.
Please note - this password is only valid for EMV/EMA Updates.