Mercedes Pro; Mercedes-Benz Emergency Call System - Mercedes-Benz Sprinter Operating Instructions Manual

service and workshop code
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selected data about the status of the vehicle
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The following data is transmitted if no service is
activated and the data protection prompt has
been confirmed:
vehicle identification number
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reason for the initiation of the call
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confirmation of the data protection prompt
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The following data is transmitted if the data pro‐
tection prompt has been rejected:
reason for initiating the call
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rejection of the data protection prompt
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Mercedes PRO

Information about Mercedes PRO
When you log in with a user account to the
Mercedes PRO portal, then services and offers
from Mercedes-Benz Vans will be available to
you.
Availability is country-dependent.
For more information consult a Mercedes-Benz
Service Centre or visit the Mercedes PRO portal:
http://www.mercedes.pro

Mercedes-Benz emergency call system

Information on the Mercedes-Benz emer‐
gency call system
The Mercedes-Benz emergency call system only
functions in areas where mobile phone coverage
is available from the relevant contract partner.
Insufficient network coverage from the relevant
contract partner may result in an emergency call
not being transmitted.
The ignition must be switched on before an auto‐
matic emergency call can be made.
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The Mercedes-Benz emergency call system is
activated at the factory. Using the Mercedes-
Benz emergency call system is free of charge.
Overview of the Mercedes-Benz emergency
call system
The Mercedes-Benz emergency call system can
help to decisively reduce the time between an
accident and the arrival of emergency services at
the site of the accident. It helps locate an acci‐
dent site in places that are difficult to access.
Breakdown assistance
The emergency call can be triggered automati‐
cally ( page 197).
→
You also have the option of triggering the emer‐
gency call manually (
→
emergency calls if you or others are in need of
rescue. Do not make an emergency call in the
event of a breakdown or a similar situation.
Triggering an automatic emergency call
Requirements:
The ignition is switched on.
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The starter battery has sufficient charge.
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The Mercedes-Benz emergency call system trig‐
gers an emergency call automatically in the fol‐
lowing cases:
After activation of the restraint systems such
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as airbags or seat belt tensioners after an
accident.
The emergency call has been made:
A voice connection is made to the Mercedes-
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Benz emergency call centre.
A message with accident data is transmitted
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to the Mercedes-Benz emergency call centre.
The Mercedes-Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency services call centres.
Under certain circumstances data is also
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transmitted in the voice channel to the
Mercedes-Benz emergency call centre.
This allows measures for rescue, recovery or
towing to a Mercedes-Benz Service Centre to
be initiated quickly.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
It is not possible to immediately end an auto‐
matic emergency call.
If the Mercedes-Benz emergency call system can‐
not connect to the Mercedes-Benz emergency
call centre, the emergency call is automatically
sent to the public emergency services call centre.
If no connection can be made to the public emer‐
gency services, a corresponding message
appears in the display.
Dial the emergency number 112 on your
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mobile phone.
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
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conditions permit you to do so until a voice
197
page 198). Only make