Transferred Data During A Service Call - Mercedes-Benz Sprinter Operating Instructions Manual

196
Breakdown assistance
Making a call via the overhead control panel
1
Service call button
2
Release catch for the cover on the G but‐
ton (SOS button)
3
G button (SOS button)
To make a service call: press button 1.
#
To make an emergency call: press the
#
release catch for the cover on G button
2 briefly to open.
Press and hold G button
#
one second.
An emergency call can still be triggered when a
service call is active. This has priority over all
other active calls.
Information on the service call via the over‐
head control panel
A call to the Mercedes-Benz Customer Centre
has been initiated via the Service call button in
the overhead control panel.
In the event of a breakdown, you will get support:
A qualified Mercedes-Benz technician carries
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out repairs on site and/or the vehicle will be
towed to the nearest Mercedes-Benz Service
Centre.
You may be charged for these services.
You can find information on the following topics:
activation of Mercedes PRO connect
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operating the vehicle
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nearest Mercedes-Benz Service Centre
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other products and services from Mercedes-
R
Benz
Data is transmitted during the connection to the
Mercedes-Benz Customer Centre (
Information on Mercedes PRO connect acci‐
dent management
The Mercedes PRO connect accident manage‐
ment is an extension of the Mercedes-Benz emer‐
gency call system (
An emergency call is made to the Mercedes-Benz
emergency call centre after an accident:
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Consenting to data transfer for Mercedes
PRO connect
Requirements:
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3 for at least
If the accident and breakdown management serv‐
ices are not activated on Mercedes PRO, the
you want to transmit vehicle data and the vehi-
cle's position to the Mercedes-Benz Customer
Centre in order to improve the processing of
your request?
#
More information on Mercedes PRO: http://
www.mercedes.pro

Transferred data during a service call

In certain countries you must confirm the data
transfer.
When you make a service call via Mercedes PRO
connect, various data will be transmitted.
Depending on which service is activated, the fol‐
lowing data is transmitted when a call is made:
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page 197).
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a voice connection is made to a contact per‐
son at the Mercedes-Benz emergency call
centre
if necessary, the contact person at the
Mercedes-Benz emergency call centre for‐
wards the call to Mercedes PRO connect acci‐
dent management
if necessary, the vehicle will be towed to a
Mercedes-Benz service centre
There is an active service call (
message is shown.
Select Yes.
Relevant identification data is transmitted
automatically.
vehicle identification number
reason for the initiation of the call
confirmation of the data protection prompt
current vehicle location
page 196).
→
page 196).
→
Do