Black Box iPATH ACR1000A-CTL-24 User Manual page 38

• The iPATH will show a port number and one-time password (OTP) which are required to remotely access the manager.
• If the port number changes after 1 minute, this means that either 1) The port is used by another Remote session or 2) The
manager has been unable to access the remote server. If port number continues to change, please check your network and
firewall settings.
• Please contact support@blackbox.com, stating the port number and one-time password that you have been given. If you have
changed the admin password from the default, then please could you create a temporary administrator account so that we can
access the web interface if required.
4.6.1 WEB INTERFACE ACCESS
During the Remote Support session, we may need access to the iPATH's web interface. So that you do not need to reveal or
change your Admin password, please could you create a temporary user and set it as an iPATH Administrator. Please let us know
the user and password that you have created.
4.6.2 TROUBLESHOOTING
In the event that you do not see a port number when running iPATH 4.3 and above then check the following:-
• You have outbound port enabled on your firewall, typically 22 or on 4.5 it can be 443, 53, 2222, 1022.
• There is only one gateway on the iPATH Manager, make sure that the gateway is correct. If you set the Ethernet port 2 to DHCP,
the gateway from the DHCP server is not used.
• Try manually assigning an IP address, subnet mask, gateway and DNS Setting to Ethernet Port 2.
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