Black Box servswitch DTX5000-CTL User Manual
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Black Box servswitch DTX5000-CTL User Manual

Black Box servswitch DTX5000-CTL User Manual

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January 2008
ServSwitch
ServSwitch

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Summary of Contents for Black Box servswitch DTX5000-CTL

  • Page 1 January 2008 ServSwitch ServSwitch...
  • Page 2 SERVSWITCH™ FAMILY Welcome to the ServSwitch™ Family! Thank you for purchasing a BLACK BOX® ServSwitch DTX™ Control system! We appreciate your business, and we think you’ll appreciate the many ways that your new DTX Control System will save you money, time, and effort.
  • Page 3 SERVSWITCH™ FAMILY...
  • Page 4 SERVSWITCH DTX™ CONTROL USER GUIDE USA Notification Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
  • Page 5 SERVSWITCH DTX™ CONTROL USER GUIDE ServSwitch DTX Control User Guide...
  • Page 6 SERVSWITCH DTX™ CONTROL USER GUIDE Instructions This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the Management Appliance.

  • Page 7: Table Of Contents

    SERVSWITCH DTX™ CONTROL USER GUIDE 1. Specifications....................1 2. Product Overview.....................3 2.1 Introduction........................3 2.2 Features and Benefits.....................3 2.3 System Components ......................4 2.4 Supported Units ......................4 2.5 Explorer Window......................4 2.6 Internet Explorer Considerations ...................7 2.7 Firewalls.........................7 3. Hardware Installation and Setup ..............9 3.1 Introduction........................9 3.2 Safety Precautions......................9 3.3 Rack Mount Safety Considerations ................9...
  • Page 8 SERVSWITCH DTX™ CONTROL USER GUIDE 6.2 Backup and Restore .....................37 6.3 Management Appliance Upgrade ................38 6.4 Firmware Management ....................38 6.5 Resetting Administrator Password................39 7. Events and Event Logs..................41 7.1 Introduction........................41 7.2 Event Severity and Categories ..................41 7.3 Displaying the Event Log ....................42 7.4 Changing the Event Log Retention Period ..............42 7.5 Creating an Event Log .csv File...................42 8.

  • Page 9: Specifications

    CHAPTER 1: SPECIFICATIONS 1. Specifications During the course of this product's lifetime, modifications might be made to its hardware or firmware that could cause these specifications to change without notice. ServSwitch DTX™ Control Product Specifications Network Connection Number Type Ethernet, 10BaseT, 100BaseT, GigE Connector RJ-45 Serial Port...
  • Page 10 SERVSWITCH DTX™ CONTROL USER GUIDE ServSwitch DTX™ Control Product Specifications (continued) EN 55024/CISPR 24, (EN 61000-4-2, EN 61000-4-3, Electromagnetic EN 61000-4-4, EN 61000-4-5, EN 61000-4-6, EN 61000-4-8, Immunity EN 61000-4-11) EN 60950/IEC 60950-Compliant, UL Listed (USA), CUL Listed Safety (Canada), TUV Certified (Germany), CE Marking (Europe)

  • Page 11: Product Overview

    DTX Transmitter that is attached to a remote computer (target computer). For detailed information about the ServSwitch DTX5000 system see the Black Box ServSwitch DTX5000 User Guide. This manual refers to the list of products in Table 2.1.

  • Page 12: Supported Units

    SERVSWITCH DTX™ CONTROL USER GUIDE and change settings for managed appliances and users. The Management Appliance also allows connection brokering to control the establishment, removal, and monitoring of associations between DTX Receivers and DTX Transmitters. In addition, it provides access to a range of administration options that include services for authentication, access control, logging events and monitoring.
  • Page 13 CHAPTER 2: PRODUCT OVERVIEW Figure 2-1. Explorer Window Areas Table 2.2: Explorer Window Area Descriptions Letter Description Top option bar - Use the top option bar to log out of a software session, or to access online help. The name of the logged in user is displayed on the left side of the top options bar.
  • Page 14 SERVSWITCH DTX™ CONTROL USER GUIDE Using the side navigation bar The side navigation bar is used to display windows that specify settings or perform operations. The contents of the side navigation bar vary, depending on the tab and top navigation bar options that are in use. Figure 2-2 shows the location of side navigation bar arrow.

  • Page 15: Internet Explorer Considerations

    CHAPTER 2: PRODUCT OVERVIEW 2.6 Internet Explorer Considerations The Management Appliance operates using the default Internet Explorer settings. In the event that the default Internet Explorer settings have been altered, SSL and Javascript must be enabled to successfully access the Management Appliance. 2.7 Firewalls To access the Management Appliance through a firewall, you must ensure that the firewall uses the default HTTPS port 443.
  • Page 16 SERVSWITCH DTX™ CONTROL USER GUIDE...

  • Page 17: Hardware Installation And Setup

    CHAPTER 3: HARDWARE INSTALLATION AND SETUP 3. Hardware Installation and Setup 3.1 Introduction This chapter describes how to install and set up the ServSwitch DTX™ Control (Management Appliance) . NOTE: The first time you access the Management Appliance, enter admin as the user name and password as the password.

  • Page 18: Management Appliance Configuration

    SERVSWITCH DTX™ CONTROL USER GUIDE • Dress the cables neatly with cable ties, using low to moderate pressure. Do not over tighten ties. • Cross-connect cables where necessary, using rated punch blocks, patch panels and components. Do not splice or bridge cable at any point. •...
  • Page 19 CHAPTER 3: HARDWARE INSTALLATION AND SETUP Figure 3-1. Management Appliance Configuration Number Description Management Appliance LAN Port 1 LAN Port 2 Transmitters and receivers CAT 5 Cables Power Connection to the Serial Port Terminal or Workstation (for Configuration)

  • Page 20: Installing The Management Appliance

    SERVSWITCH DTX™ CONTROL USER GUIDE 3.6 Installing the Management Appliance NOTE: The Management Appliance may be rack mounted in a 1U configuration. To connect and power up the Management Appliance: Install the Management Appliance on the top of the server rack or at the location from which it will be used.
  • Page 21 CHAPTER 3: HARDWARE INSTALLATION AND SETUP Once a connection is established, a serial console menu appears. You then type 2 to configure any of the following network settings: • Set eth speed • Choose using DHCP or defining an IP address •...
  • Page 22 SERVSWITCH DTX™ CONTROL USER GUIDE...

  • Page 23: Managing Units

    ‘password’. It is recommended that the default password is changed. NOTE: If you have forgotten your password, contact Black Box Technical Support. 4.3 Units View Windows The Units View windows display the list of units that have been added to the Management Appliance database.
  • Page 24 SERVSWITCH DTX™ CONTROL USER GUIDE • All DTX Transmitters • Target Computers: The Target Computers - All window lists all target computers. • Active Sessions: An active session starts when a connection is made between a transmitter and a receiver. This window lists the current sessions, each session start time, the duration of each session, the user who initiated the session, the DTX Transmitter used, the DTX Receiver used and the target computer used.
  • Page 25 CHAPTER 4: MANAGING UNITS • Type - Type of managed unit. Managed unit types cannot be changed. • Status - Current operating status of a unit. Table 4.1 lists and describes the possible values. Table 4.1: Unit Status Values Unit type Status and Icon Description Unit is powered up, can be communicated...

  • Page 26: Adding Units

    SERVSWITCH DTX™ CONTROL USER GUIDE Unit Overview windows The Unit Overview window contains the following information about an individual unit: • Managed Units - Name, Type, EID, MPN, Address, MAC address, and Status of the managed units and the tools that can be used to: •...
  • Page 27 CHAPTER 4: MANAGING UNITS The Select Add Unit Procedure window will open. Click Add a single unit, then click Next. The Select Unit Type window will open. Select a unit from the product list, then click Next. The Select Address Configuration of Unit window will open. Click Yes, the <Managed Unit Type>...
  • Page 28 SERVSWITCH DTX™ CONTROL USER GUIDE Type the IP address in standard dot notation (xxx.xxx.xxx.xxx), at which to end the search. Click Next. The Management Appliance will search for managed units within the IP address range. When the search is completed, the Select Units to Add window will open, listing the results.

  • Page 29: Managing Units

    CHAPTER 4: MANAGING UNITS To delete a unit: In a Units View window, click to select the checkbox next to the unit name. To delete all units on the page, click to select the checkbox to the left of name at the top of the list.

  • Page 30: Configuring Network Settings For An Dtx Transmitter Or Receiver

    SERVSWITCH DTX™ CONTROL USER GUIDE To change the name of a unit: Click the Units tab. A list is displayed of all the units that are managed by the Management Appliance. Click the unit name about which you require information. The Unit Overview window will open.
  • Page 31 CHAPTER 4: MANAGING UNITS • Enable or disable DHCP. Click Save and then click Close. Authentication Server Settings Authentication server settings are applied only to DTX Receivers. The Authentication Servers’ menu item in the side navigation bar will only be displayed if the unit type is an DTX Receiver.
  • Page 32 SERVSWITCH DTX™ CONTROL USER GUIDE Click the unit name about which you require information. The Unit Overview window will open. In the Tools section, click Reboot. Enabling Auto-Login Mode for an DTX Receiver You can configure an DTX Receiver to allow any user to access the target device paired with that DTX Receiver, without the need to enter a user name or a password;...

  • Page 33: Managing Firmware Upgrades

    CHAPTER 4: MANAGING UNITS 4.7 Managing Firmware Upgrades To upgrade the firmware on a single unit: NOTE: You cannot perform a firmware upgrade unless a firmware upgrade file has been added to the Management Appliance software repository. See “Firmware Management” on page 38. NOTE: Upgrading the unit Firmware requires the unit to reboot;...
  • Page 34 SERVSWITCH DTX™ CONTROL USER GUIDE To view overview information for a Target Computer: In a Units View window containing Target Computers, click the name of a Target Computer. The Target Computer Overview window will open. To change overview information for a Target Computer: In a Units View window containing target computers, click the name of a target computer.

  • Page 35: Active Media Sessions

    CHAPTER 4: MANAGING UNITS 4.9 Active Media Sessions An active media session is created when a user connects to a target device by logging in through an DTX Receiver. The Management Appliance enables you to monitor the following properties of an active media session: •...
  • Page 36 SERVSWITCH DTX™ CONTROL USER GUIDE To group units by department or location, you first create a department or location, then associate units with it. Departments or locations that contain units to which a user does not have access rights will not appear in the side navigation bar. The department or location must also have at least one unit associated with it to be displayed in the side navigation bar.

  • Page 37: Managing Users

    CHAPTER 5: MANAGING USERS 5. Managing Users 5.1 Introduction With the ServSwitch DTX™ Control (Management Appliance) you can carry out the following operations: • Add, change and delete user accounts • Enable/disable user accounts • Specify user password policy restrictions •...
  • Page 38 SERVSWITCH DTX™ CONTROL USER GUIDE Click Add. The Add User Account Wizard Welcome Window will appear. Click Next. The Select Authentication Service window will open. This window lists the Management Appliance internal service. Select Management Appliance Internal and click Next The Type in User Credentials window will open.

  • Page 39: Managing User Accounts

    CHAPTER 5: MANAGING USERS The Assign User to User Groups window will open. Select Administrators as the user group and click Next. The Completed Successful window will open. Click Finish. The new user account has been added to the system. Deleting User Accounts To delete one or more user accounts: Click the Users tab.

  • Page 40: Managing User Access To Target Computers

    SERVSWITCH DTX™ CONTROL USER GUIDE To view Overview Information for a User Account: Click the Users tab. A list is displayed of all the user accounts that are managed by the Management Appliance. Click the user account name about which you require information. The User Account Overview window will open.
  • Page 41 CHAPTER 5: MANAGING USERS Username The user name information that you may specify for a user includes: • User Name - The name that the Management Appliance uses to log in and identify the user. • Full Name - The actual name of the user. For example, you may use Engr10 as the username and Jonathan Z.

  • Page 42: User Contact Details

    SERVSWITCH DTX™ CONTROL USER GUIDE User Account restrictions Account restriction settings may be changed only for internal authentication users. To change user account restrictions settings: Click the Users tab. Click a user name. The User Account Overview window will open. Click Restrictions in the side navigation bar.
  • Page 43 CHAPTER 5: MANAGING USERS To set the user authentication settings: Click the Users tab. The Users tab opens. Click Authentication Services. Click Internal. This brings you to the Authentication Service User Account Policies - Internal Window. Type a number to indicate the minimum password length in the Minimum Password Length field.
  • Page 44 SERVSWITCH DTX™ CONTROL USER GUIDE...

  • Page 45: Advanced Operations

    CHAPTER 6: ADVANCED OPERATIONS 6. Advanced Operations 6.1 DTX Transmitter Pooling The Management Appliance allows you to pool transmitters so that they are accessible to multiple users. All discovered target computers are assigned to a pool of transmitters. When a user logs in at a receiver that user will connect to the transmitter that has been assigned to them.

  • Page 46: Management Appliance Upgrade

    SERVSWITCH DTX™ CONTROL USER GUIDE Click Next. Click Browse and browse to the location of the file. Click Next. A dialog box appears to warn you that you are about to upload a stored database to the Management Appliance. Click OK. A message indicating that the database has been successfully restored appears.

  • Page 47: Resetting Administrator Password

    The Request Code box will contain a unique key (this is generated each time the url is accessed). Send the request code to Technical Support at Black Box. Technical Support then generates a reset code and sends it to the administrator.
  • Page 48 SERVSWITCH DTX™ CONTROL USER GUIDE...

  • Page 49: Events And Event Logs

    CHAPTER 7: EVENTS AND EVENT LOGS 7. Events and Event Logs 7.1 Introduction When an enabled, defined event occurs in the ServSwitch DTX™ Control (Management Appliance), it is saved in the event log. You can display the event log content or view details about an individual event log entry.

  • Page 50: Displaying The Event Log

    SERVSWITCH DTX™ CONTROL USER GUIDE 7.3 Displaying the Event Log There are several ways to customize event log displays. • You may display all events in the log. • You may display events of a particular severity or a particular category. Event log display fields The following fields are always displayed in the Event Log window: •...
  • Page 51 CHAPTER 7: EVENTS AND EVENT LOGS The Completed Successful window will display. Click Close.
  • Page 52 SERVSWITCH DTX™ CONTROL USER GUIDE...

  • Page 53: Technical Support

    8. Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Black Box product. If an issue should develop, follow the steps below for the fastest possible service. To resolve an issue: Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined.
  • Page 54 A machine-readable copy of the source code protected by these Public Licenses is available from Black Box on a medium customarily used for software interchange for a period of three years from date of purchase of this product by contacting Black Box Corporation at www.blackbox.com/support. BLACK BOX CORPORATION AND ITS...
  • Page 55 SERVSWITCH™ FAMILY any such program or work, and a “work based on the Program” means either the Program or any derivative work under copyright law: that is to say, a work containing the Program or a portion of it, either verbatim or with modifications and/or translated into another language.
  • Page 56 SERVSWITCH DTX™ CONTROL USER GUIDE If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent access to copy the source code from the same place counts as distribution of the source code, even though third parties are not compelled to copy the source along with the object code.
  • Page 57 SERVSWITCH™ FAMILY PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO...
  • Page 58 Customer Support Information: For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • Email: info@blackbox.com © Copyright 2007. Black Box Corporation. All rights reserved.

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