Black Box iPATH ACR1000A-CTL-24 User Manual page 35

4.5.15 UPGRADING (OR DOWNGRADING) IPATH FIRMWARE
In certain circumstances it may be necessary to upgrade or downgrade the firmware of an iPATH unit to take advantage of
particular features. The Upgrade iPATH Software option changes the firmware without affecting configuration data such as
devices, channels, presets, users, groups and logs.
Notes:
• Although configuration details are not affected during the firmware upgrade process, you are recommended to take a backup
onto an external device before starting the upgrade process.
• When changing the iPATH firmware, it will be necessary to reboot the unit in order to apply the changes.
• There is no longer any support for for the original Agility unit within iPATH firmware version 4.1 onwards.
• If you have any Agility ACR1000A endpoints and upgrade the iPATH firmware above version 4.0, you can use the 'Replace
Device' feature in order to swap them for Agility ACR1000A-R2 endpoints.
• It is not possible to downgrade from firmware version 4.4
• If you have any Agility ACR1000A endpoints and you want to upgrade your iPATH system these need to be swapped out for
Agility ACR1000A-R2 endpoints. Ensure that your iPATH is running 4.0.40623. If your iPATH has a 4.0 version below this, it
must be upgraded first. Upgrade your Agility ACR1000A units to firmware version 3.7. Ensure the Agility ACR1000A-R2 units are
running 3.7. This is essential to ensure that the replace device feature works.
• It is not possible to downgrade Agility endpoint firmware from below 4.4. The iPATH can be downgraded to below 4.4
To upgrade/downgrade the iPATH unit firmware
Note: If there are any Backup or Satellite servers then these must be upgraded or downgraded to be on the same software version
before applying any Agility firmware updates.
1 Download the appropriate firmware file from Black Box technical support.
2 Visit the Dashboard > Updates page of the iPATH unit and within the 'Upgrade iPATH Software' section, click the Browse...
button to locate the downloaded firmware file.
3 When you are ready to proceed, click the Upload button. The file will be uploaded, checked and applied to the secondary
partition within the iPATH unit. A confirmation message will be displayed and you will also be prompted to reboot the iPATH
unit.
4 When it is appropriate to do so (dependent on the current activity of the iPATH unit), click OK and then click the Reboot Now
button. The iPATH unit will reboot using the new firmware partition.
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