C H A P T E; Troubleshooting; General Troubleshooting; Handset Doesn't Ring - Cisco IP DECT 6800 Series User Manual

Troubleshooting

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General Troubleshooting

You can use this chapter to troubleshoot common problems that you might encounter.

Handset Doesn't Ring

Problem
The phone can receive calls but no ringtone is heard.
Cause
The phone may be in silent mode and the silent mode icon
Solution
• Increase the volume from the Settings
• Press and hold the pound (#) key for two seconds while the phone is idle to disable silent mode.

Handset Doesn't Respond to Key Presses

Problem
Nothing happens with you press a key on the handset.
Cause
The keypad is probably locked.
General Troubleshooting, on page 73
View the Handset Status, on page 74
Reset the Handset Settings, on page 74
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