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Cisco Webex 800 Series User Manual

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Cisco Webex Wireless Phone 800 Series User Guide
First Published: 2021-01-08
Last Modified: 2021-03-29
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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  Summary of Contents for Cisco Webex 800 Series

  • Page 1 Cisco Webex Wireless Phone 800 Series User Guide First Published: 2021-01-08 Last Modified: 2021-03-29 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/c/en/us/about/legal/trademarks.html.
  • Page 3: Table Of Contents

    Widgets and Apps Customize Your Home Screen With Widgets and Apps Cisco Apps Common Android Apps Access App Overflow Menu Navigation Control Software Updates Apply Software Updates Care of Your Phone Maintenance Schedule Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 4 Make a Call from the Keypad Tab Make a Call from the Calls, Contacts, or Voicemail Tab Make an Emergency Call from a Locked Screen Dial an Emergency Number Select a Programmed Emergency Number Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 5 Turn Do Not Disturb On and Off Set Do Not Disturb Options Calls Log View Your Recent or Missed Calls Add a Recent Call to Your Contacts Clear the Call Log Contacts Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 6 Ignore a PTT Broadcast Answer a Phone Call During a PTT Broadcast Start a Phone Call During PTT Broadcast C H A P T E R 6 Battery Life App Battery Life App Overview Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 7 Scan a Barcode Clean the Scanner Window C H A P T E R 9 Settings Access User Settings for the Cisco Phone App Change the Ringtone Set Hearing Aid Compatibility Mode Set Automatic Noise Cancellation Set the Phone to Vibrate Before it Rings...
  • Page 8 Charge Phones and Batteries with Multicharger Charger Care Clips Scanner Handle for the Cisco Webex Wireless Phone 840S Install the Cisco Webex Wireless Phone 840S in the Scanner Handle C H A P T E R 1 1 Troubleshooting General Troubleshooting...
  • Page 9 Additional Delay Warning Permit to Connect (PTC) General Warning Use of IP Networks with the PSTN The Use of Voice Compression Through the PSTN Echo Cancellation Cisco Product Security Overview Important Online Information Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 10 Contents Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 11: Your Phone

    More Help and Information, on page 28 Cisco Webex Wireless Phone 800 Series The Cisco Webex Wireless Phone 800 Series are wireless smartphones. These phones provide voice communication over your organization's wireless network using Cisco Unified Communications Manager and access points (APs). They work within the Wi-Fi range set by your organization.
  • Page 12 Contact your system administrator for information about the configured capabilities of your phone within your organization. The following figure shows the Cisco Webex Wireless Phone 840 on the left and the Cisco Webex Wireless Phone 840S on the right. The Cisco Webex Wireless Phone 840S includes a barcode scanner.
  • Page 13 Cisco Webex Wireless Phone 800 Series The Cisco Webex Wireless Phone 860 and Cisco Webex Wireless Phone 860S, though larger in size than the Cisco Webex Wireless Phone 840 and Cisco Webex Wireless Phone 840S, are similar in appearance and functionality.
  • Page 14: Ingress Protection

    The Cisco Webex Wireless Phone 800 Series are tested under controlled laboratory conditions. The Cisco Webex Wireless Phone 840 and 840S have a rating of IP65 in ordinary locations. IP65 indicates that the phones can withstand dust and are resistant to water spray from a nozzle.
  • Page 15: Turn On Your Phone

    For your Cisco Webex Wireless Phone 860 and 860S, you can use the hot swap battery change technique to maintain connectivity without loss of functionality. The Cisco Webex Wireless Phone 840 and 840S do not have an internal battery, so they do not support the hot swap feature.
  • Page 16: Unlock Your Phone

    Note If set up on your Cisco Webex Wireless Phone 860 or Cisco Webex Wireless Phone 860S, you can use the fingerprint button to unlock the phone. However, on power up you must use a PIN. The 840 phones do not have a fingerprint scanner button.
  • Page 17: Turn Off Your Phone

    Power off the phone when you don't need it. Note Don’t remove the battery to power off the phone. To replace the battery, power off the phone and then remove the battery, or for Cisco Webex Wireless Phone 860, use the hot swap technique. Procedure Step 1 Press and hold the Power button.
  • Page 18 Your Phone Hardware and Buttons Figure 3: Cisco Webex Wireless Phone 840 and 840S Table 1: Cisco Webex Wireless Phone 840 and 840S Hardware and Buttons Group Number Hardware or Buttons in Group On the top left of the phone is the round Power button, which turns the power on and off, and locks and unlocks the screen.
  • Page 19 • Rechargeable battery—Powers the phone. Cisco Webex Wireless Phone 860 Hardware and Buttons The following figure shows the Cisco Webex Wireless Phone 860 and Cisco Webex Wireless Phone 860S with a barcode scanner. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 20 Your Phone Hardware and Buttons Figure 4: Cisco Webex Wireless Phone 860 and 860S Table 2: Cisco Webex Wireless Phone 860 and 860S Hardware and Buttons Group Number Hardware or Buttons in Group On the top of the phone is the headset jack on the left, the bar code scanner for 860S phones in the middle, and a red Programmable Emergency alarm button on the right.
  • Page 21 On the lower back of the phone is the rear speaker on the left, the battery latch in the middle lower edge of the battery, and the battery. • Rear speaker—Receives audio you can hear. • Battery latch—Releases and catches the battery in the phone. • Rechargeable battery—Powers the phone. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 22: Home Screen

    • The body of the screen contains commonly used apps and widgets such as a phone, web browser, and camera. It also includes a collection of the custom Cisco Apps. Other apps may also appear on the body of the home screen, depending on what apps and widgets your system administrator installs.
  • Page 23: Status Bar

    Your Phone Status Bar Figure 5: Home Screen of Cisco Webex Wireless Phone 860 Related Topics Widgets and Apps, on page 18 Cisco Apps, on page 19 Navigation Control, on page 21 Status Bar The status bar is dynamically populated to provide current information about your phone.
  • Page 24: Status Bar Icons

    System certificate notification Notification Table 4: Quick Settings Icon Description Strong Wi-Fi signal strength Very good Wi-Fi signal strength Good Wi-Fi signal strength Weak Wi-Fi signal strength Wi-Fi connection without internet ® Bluetooth connection Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 25 For your Cisco Webex Wireless Phone 860 and 860S, you can hot swap the battery to maintain connectivity without loss of functionality. The Cisco Webex Wireless Phone 840 and 840S do not have an internal battery, so they do not support the hot swap feature.
  • Page 26 SIP registration in process SIP registration success SIP registration failed In a call In a Cisco secure call with Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) In a Cisco secure call with TLS but not SRTP Missed call...
  • Page 27: View Notification Details

    Apps & notifications setting in the Settings app. To access more details about your notifications, you can open the quick access bar and notification drawer. Procedure Step 1 From an unlocked screen, swipe down on the status bar. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 28: Access The Quick Access Menu

    Unless otherwise customized for your organization, some Cisco apps appear on the home screen in a Cisco Apps collection folder, as shown in the following illustrations. Other apps are in the launcher.
  • Page 29: Customize Your Home Screen With Widgets And Apps

    Table 10: Cisco Apps Cisco App Description The Cisco Phone app allows you to use full SIP phone call functionality. The Barcode app allows you to use the barcode scanner on your 800S phone. The Battery Life app displays the current condition of the battery and allows you to adjust the battery alarm volume.
  • Page 30: Common Android Apps

    The PTT app allows you to use a radio multicast app on your device. The Call Quality Settings app allows system administrators to optimize audio and video calls from Cisco dialers or other third-party dialers. The Custom Settings app allows system administrators to provide extra controls for these devices.
  • Page 31: Access App Overflow Menu

    Tap About. Navigation Control By default, the Cisco Webex Wireless Phone 840 is set to gesture navigation control. By default, the Cisco Webex Wireless Phone 860 is set to 3-button navigation control. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 32: Software Updates

    Software Updates Note If desired, you can change the navigation control through Settings > System > Gestures > System navigation. Table 12: Gesture Navigation Control for the Cisco Webex Wireless Phone 840 If you want to... Action Return to the Home screen from any From the bottom of the screen, swipe up.
  • Page 33: Care Of Your Phone

    We’ve extensively tested the phones and warranty them for normal use under rigorous conditions. The Cisco Webex Wireless Phone 840 has an IP65 rating and the Cisco Webex Wireless Phone 860 has an IP68 rating. However, accidental, or inadvertent exposure to various substances can cause the phone to perform poorly or fail completely.
  • Page 34: Maintain Your Phone

    Maintain Your Phone To avoid substances building up on your phone, follow these steps to maintain your phone. How frequently you follow these steps depends on your work environment and exposure to various substances. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 35 Wipe battery contacts with a cotton swab dampened with alcohol to remove any lint. Step 7 Polish the glass screen, photo lenses, flashlight, fingerprint scanner, and barcode reader (if present) with glass cleaner towelettes. Caution Don't exert too much pressure on the glass screen. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 36: Disinfectants

    © ® • Diversey Oxivir Tb Wipes ® © • Diversey Virex II 256 One-Step Disinfectant Cleaner © • Medipal Alcohol Wipes ® © • Metrex CaviCide © ® • Metrex CaviCide1 Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 37: Uv Disinfection

    Acquired Infections (HAIs). Although ultraviolet light destroys viruses, bacteria, and spores it can damage plastics. Labs conducted extensive testing to determine the durability of Cisco Webex Wireless Phone 800 Series when exposed to UV-C. The phones were tested against a UV-C chamber, the AUVS KR615, designed for disinfecting mobile devices under hospital disinfection protocols.
  • Page 38: More Help And Information

    Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.
  • Page 39: Battery Warranty

    If the batteries arrive dead, charge the batteries for at least 8 hours. If they are still dead, submit a request for a return merchandise authorization (RMA). Related Topics Phone Battery Charging, on page 36 Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 40 Your Phone Battery Warranty Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 41: Phone Setup

    Don't install the battery in a dusty or wet environment. The steps to install the battery are the same for both the Cisco Webex Wireless Phone 840 and Cisco Webex Wireless Phone 860. However, the battery contacts are in different locations on these models, as shown in the following illustration.
  • Page 42 Warning Use only the Cisco-branded batteries for this phone. If you attempt to use a third-party battery, you will receive an error and the battery will not work. We don't support damage from attempting to use third-party batteries.
  • Page 43: Remove The Battery

    Battery removal follows a reversed but similar procedure to battery insertion. The steps to remove the battery are the same for both the Cisco Webex Wireless Phone 860 and Cisco Webex Wireless Phone 840. However, the battery contacts are in different locations on these models. The illustrations in the following steps are of the Cisco Webex Wireless Phone 860.
  • Page 44: Battery Hot Swap For 860 Phones

    Battery Hot Swap for 860 Phones The Cisco Webex Wireless Phone 860 and Cisco Webex Wireless Phone 860S have a hot swap feature that allows you to continue to use your phone while you change a low battery. During a hot swap, the 860 internal phone battery provides minimum power to allow the phone to remain on.
  • Page 45: Battery Contact Damage Prevention

    • Check that the contact fingers on the phone are straight relative to the contact base, with all fingers at the same height. In the following image of the Cisco Webex Wireless Phone 860 battery compartment, the finger on the top left illustrates damage from incorrect battery insertion.
  • Page 46: Phone Battery Charging

    Caution Don’t let the main battery or the internal battery of Cisco Webex Wireless Phone 860 fully deplete for extended periods. If you must store the phone or battery for longer than one month, then we recommend that you recharge them every six months.
  • Page 47: Charge The Battery With The Ac Power Supply

    TFTP server for your call control system environment. Once your phone is connected to the Wi-Fi network and call control system, you may want to: Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 48: Wi-Fi Profile Configuration

    Step 7 For a network with an EAP-TTLS or PEAP security mode, select the Phase 2 authentication method and CA certificate option to use, and then enter the Identity and Password. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 49: Add The Phone To A Nonbroadcast Wi-Fi Network

    CA certificate option to use, and then enter the Identity and Password. Step 10 Under Advanced options, set Hidden network to Yes. You can also set the Proxy and IP settings as required. Step 11 Tap Save. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 50: Configure A Tftp Server

    To enable alternate TFTP servers, swipe the Alternate TFTP slider to the right Step 6 Enter the TFTP server addresses. Step 7 Tap the back arrow in the upper left corner twice to save your changes and exit the Settings menu. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 51: Cisco Phone App

    If the wireless system is down, the Wi-Fi icon on your phone grays out. There may be a time delay between the system failure and the appearance of the registration failure icon. Check with your system administrator to see if the wireless system has any protection from power outages. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 52: Access The Cisco Phone App

    Cisco Phone App Access the Cisco Phone App Access the Cisco Phone App We make it easy for you to make and receive calls with the Cisco Phone app. Procedure From the home screen, tap the Cisco Phone app. Cisco Phone App Tabs...
  • Page 53: Make A Call From The Calls, Contacts, Or Voicemail Tab

    You can quickly call a number from either the Calls , Contacts , or Voicemail tab in the Cisco app. Phone Note You can set your Cisco Phone app to autodial numbers with a single tap. Procedure Step 1 Access the Cisco Phone app. Step 2 Tap the Calls...
  • Page 54: Dial An Emergency Number

    You can enter Medical information about yourself that may help emergency responders, such as your blood type, allergies, and medication. This information displays on the Emergency information screen. Procedure Step 1 From the lock screen, tap EMERGENCY. Step 2 Tap EMERGENCY INFORMATION two times. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 55: Answer Calls

    Procedure Do one of the following actions: • From an incoming call screen, swipe Answer/Call to the right. • From an incoming call notification, tap Answer. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 56: Decline A Call

    From the active call screen, tap End Mute Your Microphone During an active call, the action bar displays the Mute button. When you mute your microphone, the Mute button changes from black to red. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 57: Change Your Audio Option

    • Bluetooth • Phone Related Topics Pair a Bluetooth Device, on page 89 Hold Calls You can put an active call on hold and then resume the held call when you're ready. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 58: Hold A Call

    When you park a call, a pop-up on your phone confirms that the call is parked and includes the call extension and call park number. You need the call park extension number to pick the call up on another phone. The parked number displays as a notification on your phone until: Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 59: Park A Call

    Do one of the following: • From the phone that parked the call, tap the parked call notification. • From another phone that is eligible to pick up the parked call, use the Cisco Phone app to dial the call park extension number.
  • Page 60: Conference Calls

    After the person answers, tap More. Step 6 Tap Merge. Step 7 Tap the held call that you want to join into the conference. Step 8 Tap Merge. Step 9 Repeat steps 1–8 for each additional participant. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 61: End A Conference Call

    Step 3 Tap Speed dial. Step 4 Tap a speed dial number to assign. Step 5 From the Contacts list, tap the contact that you want to assign to the speed dial number. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 62: Make A Call Using Speed Dial

    To return to the active call screen, do one of the following: • Swipe down on the status bar and tap the active call notification. • Access the Cisco Phone app and tap the green active call notification bar. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 63: Forward Calls From Your Phone

    Procedure Step 1 Access the Cisco Phone app. Step 2 Tap Overflow menu . Step 3 Select Features > Call forward. Step 4 Swipe the Enable call forward slider to the left. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 64: Log In And Log Out Of Hunt Group

    If enabled, you can set various Do Not Disturb options. For example, you can allow: • Audio for sounds, media, or touch sounds • Calls or messages from certain people in your contacts or favorites • Calls from repeat callers Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 65: Calls Log

    To view the Contact details, long-press the entry and tap the Show contact popup. Procedure Step 1 Access the Cisco Phone app. Step 2 Tap Calls Step 3 Tap Recents or Missed. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 66: Add A Recent Call To Your Contacts

    • If enabled, Corporate directory is a directory of the people in your company. Search for Contacts Search results include people from your Calls log, your local contacts, and if configured, your corporate directory. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 67: View Contact Details

    Access the Cisco Phone app. Step 2 Tap Contacts Step 3 Tap Add Step 4 Enter the contact information. Step 5 Tap Save. Edit a Local Contact Procedure Step 1 Access the Cisco Phone app. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 68: Add A Contact To Your Favorites

    Tap Remove favorite. Voicemail If your organization enables voicemail, you receive new voicemail notifications in the status bar. If your organization enables Visual Voicemail, your Cisco Phone app includes a Voicemail where you can manage your voicemail messages. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 69: Access Voicemail

    If your organization enables visual voicemail and you tap the Voicemail waiting notification, Note the dialer opens rather than the Voicemail tab. If you want to use visual voicemail to manage the message, access the Voicemail tab on the Cisco Phone app. • If configured, long press 1 on the Cisco Phone...
  • Page 70 To play the message audio through a media player with sound options, tap Play Note If desired, you can also pause the message, or use the slider to move to a certain place in the message. Step 5 To delete the message, tap Delete Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 71: Emergency App

    It’s critical that you know what the Emergency app and Panic Button do when you activate them, either intentionally or unintentionally. You can't permanently disable or turn the Emergency app on or off. For information about the setup of the Emergency app in your organization, contact your system administrator. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 72: Emergency Motion Conditions

    Warning screen. The Warning screen shows the type of event and sounds an alert, increasing the volume as the warning timeout counts down. If you cancel the warning, the phone turns off the audio alert turns off, doesn’t send an alarm, and resumes monitoring motion. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 73: Cancel Motion Conditions Alarm

    This snooze feature is helpful if you must run, tilt, or stay still for a period longer than normal. Note The Emergency notification displays the amount of available snooze time in brackets. Procedure Step 1 Swipe down on the notification bar. Step 2 To Start snoozing, tap the Emergency notification. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 74: Emergency And Panic Button

    • Activate the speakerphone. • Place an emergency call using the speakerphone. Procedure Do one of the following: • If programmed, press the red Emergency button on the top right of the phone, as directed. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 75: Cancel The Panic Alarm

    If a Panic alarm is active, you can end the emergency call when you’re ready. However, the phone remains in the alarm state until you manually cancel the alarm. Procedure To cancel the Panic alarm, swipe across the red Panic screen from left to right over the arrows. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 76 Emergency App Cancel the Panic Alarm Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 77: Push To Talk App

    • If you are in a phone call, you do not hear the PTT beep or audio broadcast. Note If you are on a call and see the PTT notification, you may join the broadcast, which would put your call on hold. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 78: Access Ptt App

    The Channels icon opens a list of all subscribed channels and indicates which is the default, which one is currently selected, any other active channels, inactive channels, and which channels you can use to transmit broadcasts. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 79: Change The Default Ptt Channel

    Access the PTT app. Step 2 Click the Channels tab. Step 3 Tap and hold the channel button that you want to be your default channel. Step 4 Tap Set as Default Channel. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 80: Change Channel Subscriptions

    After you hear a beep, hold the phone microphone approximately two inches (five centimeters) from your mouth and speak. Step 4 Release the programmed PTT button. Related Topics Change the Default PTT Channel, on page 69 Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 81: Change The Ptt Volume

    Answer a Call, on page 45 Start a Phone Call During PTT Broadcast You can still call someone during a PTT broadcast. When you start a call, the PTT audio automatically mutes. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 82 Push to Talk App Start a Phone Call During PTT Broadcast Procedure Step 1 Access the Cisco Phone app. Step 2 Follow the steps to make a call. Related Topics Make Calls, on page 42 Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 83: Battery Life App

    For your Cisco Webex Wireless Phone 860 and 860S, you can hot swap the battery to maintain connectivity without loss of functionality. The Cisco Webex Wireless Phone 840 and 840S do not have an internal battery, so they do not support the hot swap feature.
  • Page 84: Adjust The Battery Life Alarm Volume

    To stop the battery alarm, either plug the phone into a charger or change the battery to one with more charge than the low battery threshold. Related Topics Phone Battery Charging, on page 36 Install the Battery, on page 31 Remove the Battery, on page 33 Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 85 Battery Life App Stop the Battery Life Alarm Battery Hot Swap for 860 Phones, on page 34 Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 86 Battery Life App Stop the Battery Life Alarm Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 87: Buttons App

    Note The programmable buttons for the Cisco Webex Wireless Phone 840 and Cisco Webex Wireless Phone 860 are not in the same location. Also, the Cisco Webex Wireless Phone 840 and 840S don't have a Fingerprint button. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 88 Buttons App Programmable Buttons Figure 10: Programmable Buttons on the Cisco Webex Wireless Phone 840 and 840S Figure 11: Programmable Buttons on the Cisco Webex Wireless Phone 860 and 860S Table 19: Programmable Buttons Callout Programmable Button Left button Right button...
  • Page 89: Actions For The Programmable Buttons

    • Run application • Open URL • Scanner—Available only for barcode scanner phones. • Fingerprint—Available only for the Fingerprint button on the Cisco Webex Wireless Phone 860 and 860S. • Custom 1—Contact your app programmer to create custom actions. • Custom 2 •...
  • Page 90: Default Button Settings

    Buttons App Default Button Settings Default Button Settings The following are the default button settings. Table 20: Default Programmable Button Settings for the Cisco Webex Wireless Phone 800 Series Programmable Button Default Setting Left button No action (for 800) Scanner (for 800S only)
  • Page 91: Barcode App

    Caution The LED light is bright, but not a laser. Don't stare at the light or let it shine into the eyes. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 92: Scan A Barcode

    3000 character barcode. The scanner lights for the Cisco Webex Wireless Phone 840S are white and green. The scanner lights for the Cisco Webex Wireless Phone 860S are red.
  • Page 93: Clean The Scanner Window

    • If not already done, use the Buttons app to program a button as the Scanner. Note By default, the top-left button of the Cisco Webex Wireless Phone 860S is set to Scanner. By default, the bottom-left button of the Cisco Webex Wireless Phone 840S is set to Scanner.
  • Page 94 Barcode App Clean the Scanner Window Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 95: Settings

    C H A P T E R Settings • Access User Settings for the Cisco Phone App, on page 85 • Adjust the Volume During a Call, on page 88 • Access the Settings App, on page 88 Access User Settings for the Cisco Phone App The User settings allow you to control certain calling features.
  • Page 96: Set Hearing Aid Compatibility Mode

    Step 5 To disable hearing aid compatibility mode, slide the Hearing aid compatibility slider to the left Set Automatic Noise Cancellation If you work in a noisy environment, you can set your Cisco Phone app to automatically cancel background noise. Procedure...
  • Page 97: Set The Phone To Vibrate Before It Rings

    Use the Vibrate before ring slider to either enable or disable the vibrate before ring feature. Set the Phone to Fade In Ring You can set the Cisco Phone app ring tone to become gradually louder as the phone rings. Procedure Step 1 Access the Cisco Phone app.
  • Page 98: Adjust The Volume During A Call

    Bluetooth speakers to your phone. The phone does not support other Bluetooth devices. Before you can use a Bluetooth device with your phone, you must turn on the Bluetooth wireless technology. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 99: Pair A Bluetooth Device

    Ensure that the Bluetooth wireless technology is on. Procedure Step 1 Access the Settings app. Step 2 Select Connected devices > Connection Preferences > Bluetooth. Step 3 From the Available media devices list, select the desired device. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 100: Rename A Connected Bluetooth Device

    If you no longer want your phone to pair with a Bluetooth device, you can forget the device. Procedure Step 1 Access the Settings app. Step 2 Select Connected devices > Connection Preferences > Bluetooth. Step 3 Select the device and tap Forget. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 101: Adjust The Phone Ringer Volume

    To avoid unintentional phone operation, only the Power button and assigned buttons (other than the volume buttons) turn the phone screen back on. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 102: Change The Font And Display Size

    You can change the screen to landscape display during some applications. Note Screen rotation is disabled during a hot swap battery change for a Cisco Webex Wireless Phone 860. Note You can also access the screen auto-rotate feature from the quick access menu. Swipe down on the status bar at the top of the screen and tap Auto-rotate to toggle screen auto-rotate on and off.
  • Page 103 Settings Set the Screen to Rotate Automatically Step 3 Tap Auto-rotate screen to toggle this feature on and off. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 104 Settings Set the Screen to Rotate Automatically Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 105: Accessories

    • Cisco Webex Wireless Phone 840 Multicharger • Cisco Webex Wireless Phone 840 Battery Multicharger • Cisco Webex Wireless Phone 860 Multicharger Base: holds up to four 860 Desktop Charger Modules (in any configuration: Dual or Battery) • Spare batteries •...
  • Page 106: Headsets

    Although we perform some internal testing of third-party wired and Bluetooth wireless headsets for use with the Cisco Webex Wireless Phone 800 Series, we don’t certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where phones are deployed, there’s not a single “best”...
  • Page 107: Standard Headsets

    Cisco Webex Wireless Phone 840 Desktop Dual Charger One 840 phone and one 840 battery Figure 13: Cisco Webex Wireless Phone 840 Desktop Charger and Cisco Webex Wireless Phone 840 Desktop Dual Charger Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 108: Set Up The Desktop Charger Modules

    One 860 phone and one 860 battery Cisco Webex Wireless Phone 860 Desktop Battery Charger Module Two 860 batteries Figure 14: Cisco Webex Wireless Phone 860 Desktop Dual Charger Module and Cisco Webex Wireless Phone 860 Desktop Battery Charger Module Set Up the Desktop Charger Modules Follow these steps for all Cisco Webex Wireless Phone 800 Series desktop chargers.
  • Page 109: Charge Your Phone And Battery With Desktop Dual Charger

    Modules, on page 98 Charge Your Spare 860 Batteries with Desktop Battery Charger You can charge up to two spare 860 batteries at a time in the Cisco Webex Wireless Phone 860 Desktop Battery Charger Module. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 110: Multichargers

    • An LED that is off indicates an empty slot or an error condition. Before you begin Ensure that you properly set up the Cisco Webex Wireless Phone 860 Desktop Battery Charger Module. Procedure With the battery charging contacts facing down, insert a spare battery into each charger slot.
  • Page 111 Cisco Webex Wireless Phone 840 Battery Multicharger Six 840 batteries Figure 15: Cisco Webex Wireless Phone 840 Multicharger and Cisco Webex Wireless Phone 840 Battery Multicharger Cisco Webex Wireless Phone 860 and 860S The Cisco Webex Wireless Phone 860 and 860S multicharger includes a Cisco Webex Wireless Phone 860 Multicharger Base that holds up to four of the following 860 desktop charger modules in any configuration: •...
  • Page 112: Assemble The Cisco Webex Wireless Phone 860 Multicharger Base

    You can insert up to four desktop charger modules into the multi charger base. You can use any combination of the Cisco Webex Wireless Phone 860 Desktop Dual Charger Modules and Cisco Webex Wireless Phone 860 Desktop Battery Charger Modules as desired.
  • Page 113: Charge Phones And Batteries With Multicharger

    Before you begin For the 840 phones, ensure that you plug in the multicharger. For the 860 phones, ensure that you properly set up the Cisco Webex Wireless Phone 860 Multicharger Base and install up to four desktop charger modules.
  • Page 114: Charger Care

    Accessories Charger Care Procedure Insert the phones and batteries into the slots. Related Topics Assemble the Cisco Webex Wireless Phone 860 Multicharger Base, on page 102 Charge Your Phone and Battery with Desktop Dual Charger, on page 99 Charger Care Although you don't handle the chargers as much as the phones, they can get dirty, so it's important to periodically clean them.
  • Page 115: Clips

    There are clips available for the Cisco Webex Wireless Phone 800 Series. The following illustration is of the clips for the Cisco Webex Wireless Phone 840 and 840S. Although similar in style, the clips for the Cisco Webex Wireless Phone 860 and 860S are not interchangeable with the 840 clips.
  • Page 116: Install The Cisco Webex Wireless Phone 840S In The Scanner Handle

    Figure 19: Cisco Webex Wireless Phone 840S in the Scanner Handle Procedure Step 1 Insert the bottom end of the Cisco Webex Wireless Phone 840S in the scanner handle. Step 2 Press down on the top end of the phone to snap it in place on the scanner handle.
  • Page 117: Troubleshooting

    Do not use air compressors on the connectors, since they apply too much force. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 118: Find Call Server Registration Information

    Troubleshooting Find Call Server Registration Information Find Call Server Registration Information The Cisco Phone Status screen gives you call server registration information. Your system administrator may ask you for this information when you call for support. Procedure Step 1 Access the Cisco Phone app.
  • Page 119 After the phone vibrates twice, contact your system administrator to provide a description of the issue and approximate time. Step 5 (Optional) If your phone's web browser is enabled, download the log bundle from the Device Logs tab to provide to the system administrator. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 120 Troubleshooting Create a Problem Report from the Phone Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 121: C H A P T E

    In the USA, this emergency number is 911. You need to be aware of the emergency number in your country. Statement 361 Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Statement 1040 Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 122: Safety Guidelines

    Explosion Hazard: Do not charge the phone battery in a potentially explosive environment. Statement 431 Warning Lithium ion batteries have limited lifetimes. Any lithium ion battery that shows any signs of damage, including swelling, should be properly discarded immediately. Cisco Webex Wireless Phone 800 Series User Guide...
  • Page 123: Power Outage

    • When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries. To obtain a battery, contact your local dealer. Use only the batteries that have a Cisco part number. Power Outage The ability to access emergency service through the phone depends on the wireless access point being powered.
  • Page 124: Phone Behavior During Times Of Network Congestion

    • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.
  • Page 125: Compliance Statements

    THIS DEVICE MEETS THE LIMITS AS REFERENCED BY ISED RSS-102 R5 FOR EXPOSURE TO RADIO WAVES Your Cisco Webex Wireless Phone 800 Series device includes a radio transmitter and receiver. It is designed not to exceed the General populace (uncontrolled ) limits for exposure to radio waves (radio frequency electromagnetic fields) as referenced in RSS-102 which references Health Canada Safety Code 6 and include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.
  • Page 126 FDA web site at: http://www.fda.gov The Cisco Webex Wireless Phone 800 Series operates at power levels that are 5 to 6 times lower than most standard cellular, Personal Communications Service (PCS), or Global System for Mobile Communication (GSM) phones.
  • Page 127: General Rf Exposure Compliance

    The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device.
  • Page 128: Compliance Statements For New Zealand

    Compliance Statements for New Zealand Additional Delay Warning The Cisco Webex Wireless Phone 800 Series introduces additional delay in its speech path. Permit to Connect (PTC) General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Spark NZ has accepted that the item complies with minimum conditions for connection to its network.
  • Page 129: Cisco Product Security Overview

    This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.
  • Page 130 Product Safety and Security Important Online Information Cisco Webex Wireless Phone 800 Series User Guide...

This manual is also suitable for:

Webex 840Webex 840sWebex 860Webex 860s