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Cisco IP DECT 6800 Series User Guide First Published: 2019-02-18 Last Modified: 2019-03-15 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
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Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com...
If You Drop Your Handset in Water Additional Help and Information Cisco IP DECT 6800 Series Documentation Lost Phone Connectivity Cisco One-Year Limited Hardware Warranty Terms C H A P T E R 2 Handset Setup Handset Hardware Installation Cisco IP DECT 6800 Series User Guide...
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Create a Conference Call Transfer a Call BroadWorks Shared Call Appearance Star Codes Return a Call with a Star Code Transfer a Call with a Star Code Activate and Deactivate Call Forward All with Star Codes Cisco IP DECT 6800 Series User Guide...
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Delete a Local Contact Delete all Local Contacts Directories Call a Central Directory Contact C H A P T E R 6 Recent Calls and Voicemail Recent Calls List View Your Recent Calls Cisco IP DECT 6800 Series User Guide...
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Set the Handset Vibration Mode Set the Tone When a Key is Pressed Set the Confirmation Sound Set the Coverage Warning Set the Charger Warning Time and Date Set the Time Format Set the Date Format Cisco IP DECT 6800 Series User Guide...
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Change the Volume on a Call C H A P T E R 9 Accessories Supported Headsets Important Headset Safety Information Audio Quality C H A P T E R 1 0 Troubleshooting General Troubleshooting Cisco IP DECT 6800 Series User Guide...
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Use of IP Networks with the PSTN The Use of Voice Compression Through the PSTN Echo Cancellation Compliance Statements for Taiwan DGT Warning Statement Compliance Statement for Argentina Compliance Statements for Brazil Compliance Statement for Singapore Cisco IP DECT 6800 Series User Guide viii...
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Contents Cisco Product Security Overview Important Online Information Cisco IP DECT 6800 Series User Guide...
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Contents Cisco IP DECT 6800 Series User Guide...
Additional Help and Information, on page 13 Your Handset The Cisco IP DECT 6800 Series is made up of the Cisco IP DECT 210 Multi-Cell Base Station and the Cisco IP DECT Phone 6825 Handset. Figure 1: Cisco IP DECT 210 Multi-Cell Base Station and Cisco IP DECT Phone 6825 Handset The handsets communicate with the base station using Digital Enhanced Cordless Telecommunications (DECT) to provide call functions.
Press and hold Emergency for 3 seconds. Lock the Handset Keypad You can manually lock the keypad to stop accidental dialing. Note When the keypad is locked, you can only dial emergency numbers. Cisco IP DECT 6800 Series User Guide...
Handset, on page 62 Buttons and Hardware Your handset has many buttons and hardware features that you will use regularly. Use the following figure and table to identify the important button and hardware features. Cisco IP DECT 6800 Series User Guide...
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Your Handset Buttons and Hardware Figure 2: Cisco IP DECT Phone 6825 Handset Buttons and Hardware Table 1: Cisco IP DECT Phone 6825 Handset Buttons and Hardware Item Name or Grouping Description Indicator light (LED) Indicator light—Use the light to identify states. You can configure the event that triggers the red, yellow, or green LED.
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Answer a ringing call or, after dialing a number, place the call. Power/End Turn the handset on or off, or end a connected call. In menus, the button returns you to the previous screen. Cisco IP DECT 6800 Series User Guide...
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• Enter this special text characters: # Use the keys 2 through 9 to enter letters and numbers. Note In some languages, additional characters may be present. Cisco IP DECT 6800 Series User Guide...
Use the outer ring of the Navigation cluster to scroll through menus and to move between fields. Use the inner Select button of the Navigation cluster to select menu items. Supported Characters When you input information, the Cisco IP DECT Phone 6825 Handset supports the following characters: Cisco IP DECT 6800 Series User Guide...
The icons display when features are active. If your organization uses the BroadWorks Shared Call Appearance feature, a row of boxes displays immediately below the header row. Cisco IP DECT 6800 Series User Guide...
Icon DND Mode Icon Description Bluetooth is connected. Bluetooth is disconnected. Network Icons Icon DND Mode Icon Description No network connection. Weak network connection. Good network connection. Better network connection. Best network connection Cisco IP DECT 6800 Series User Guide...
DND Mode Icon Description Handset keypad is locked. Message Differences Between Phone Calls and Lines We use the terms lines and calls in very specific ways to explain how to use your phone. Cisco IP DECT 6800 Series User Guide...
Use of air, suction, or mechanical objects to clean the openings can damage the handset and voids the handset warranty. If you happen to drop the handset into water, or it gets splashed, follow our instructions to dry off the handset. If You Drop Your Handset in Water, on page Cisco IP DECT 6800 Series User Guide...
Wipe the handset and screen with a soft, lint-free cloth or with an approved sanitizing wipe. Step 3 If there are foreign objects (for example, fine sand) in an opening in the handset, tap the handset against your hand to dislodge the objects. Cisco IP DECT 6800 Series User Guide...
Additional Help and Information If you have questions about the functions available on your phone, contact your administrator. The Cisco website (https://www.cisco.com) contains more information about the phones and call control systems. • For quick start guides and end-user guides in English, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/...
Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.
Make sure that you save this small plastic cover, in case you need it. • Printed compliance document. Related Topics Install the Battery in the Handset, on page 16 Handset Battery Charging, on page 21 Cisco IP DECT 6800 Series User Guide...
On the back of the handset, turn the latch counterclockwise to unlock the back, lift the clip, and lift the cover to remove the battery cover. Step 2 Remove the battery from the handset. Cisco IP DECT 6800 Series User Guide...
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Handset Setup Install the Battery in the Handset Step 3 Remove the plastic over the contacts. Step 4 Place the battery under the clip and drop it into the compartment. Cisco IP DECT 6800 Series User Guide...
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Don't force the cover closed. If it doesn't close easily, take it off and check that the battery is completely seated in the battery compartment. What to do next Before you use the handset, you need to charge it. See Charge the Handset Battery, on page Cisco IP DECT 6800 Series User Guide...
The replacement cover has a hook in the back. Slide the hook into the recessed area of the handset and press it into the handset. This diagram shows the hook on the back. Cisco IP DECT 6800 Series User Guide...
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This diagram shows the way you put the hook into the handset. Press down until the clip is in position and the back is flat. Step 6 Use the screwdriver to screw the screws into the cover and handset. Cisco IP DECT 6800 Series User Guide...
You use the handset charger to charge the handset battery. The battery comes partially charged, but you should charge it for a minimum of 10 hours before you use it for the first time. Cisco IP DECT 6800 Series User Guide...
When you put the handset in the charging cradle, the LED flashes to alert you that the handset is loading the new firmware. Leave the handset in the charging cradle until the LED stops flashing. Cisco IP DECT 6800 Series User Guide...
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Handset Setup Handset Firmware Upgrades Cisco IP DECT 6800 Series User Guide...
Make a Call on a Different Line You may have more than one line on your handset. By default, your handset selects the first line. But, you can make a call from the second line. Cisco IP DECT 6800 Series User Guide...
Assign a Speed Dial Number You can assign a speed dial number to a contact. You assign speed dials to entries 2 to 9. Entry 1 is used for your speed dial to voicemail. Cisco IP DECT 6800 Series User Guide...
Your handset does not save the authorization code, billing code, or extra digits from the speed dial in the call history. If you press Redial after you connect to a speed-dial destination, the handset prompts you to enter any required authorization code, billing code, or additional digits manually. Cisco IP DECT 6800 Series User Guide...
If you have a Bluetooth headset paired to the handset, the call is answered on the headset. If you don't have a Bluteooth headset paired, the call is answered on the handset. Procedure Press Answer/Send Cisco IP DECT 6800 Series User Guide...
• Press Decline to immediately send the call to voicemail (if configured). • Press Ignore to silence the ringer. If the call is not answered, then it is sent to voicemail (if configured). Cisco IP DECT 6800 Series User Guide...
Procedure Press Swap. Mute Your Call You can mute yourself, so that others on the call can't hear you. Procedure Step 1 Press Mute Step 2 To unmute yourself, press Mute again. Cisco IP DECT 6800 Series User Guide...
• Red: The handset in use. • Solid green: The handset is idle. • Flashing green: The handset has an incoming call. For details about this and other BroadWorks features, see the Broadworks documentation. Cisco IP DECT 6800 Series User Guide...
You can set up your handset to forward all your calls to another coworker or to voicemail with a star code. Use the star code given to you by your administrator or service provider. Procedure Step 1 While your handset is idle, enter the call forward unconditional star code. Cisco IP DECT 6800 Series User Guide...
Use the star code given to you by your administrator or service provider. Procedure Step 1 While your handset is idle, enter the star code to block anonymous calls. Step 2 To allow calls to ring again, enter the star code to allow anonymous calls. Cisco IP DECT 6800 Series User Guide...
When your handset is idle, push and continue to hold Mute Step 2 After the Connected screen displays, you can talk. Step 3 When your message is complete, release Mute. Related Topics Turn on Push To Talk, on page 69 Cisco IP DECT 6800 Series User Guide...
Step 2 Select Messaging > Drafts. Step 3 Press New. Step 4 Use the keypad to type your message. The length of your message displays on the bottom right corner of the screen. Cisco IP DECT 6800 Series User Guide...
Inbox screen. You see the icon with an exclamation mark on the message in your Sent messages screen. Messages sent as Urgent display at the top of the list. Step 7 Press Send. Cisco IP DECT 6800 Series User Guide...
Step 2 Select Append to contact. Step 3 Press Append. Step 4 Highlight a phone number entry (Work, Mobile, Home, or Other) and press Append. Step 5 Press Save to save the contact number. Cisco IP DECT 6800 Series User Guide...
8902 and an external number of +2345678902, you must use +2345678902. Step 9 Press Send. Step 10 Press OK. Delete a Text Message Immediately You can delete a text message after you read it. Cisco IP DECT 6800 Series User Guide...
For more information, see Configure Your Text Message Settings, on page The messages display in different lists: Inbox, Drafts, Sent messages. When you access Messaging, the Inbox is displayed. Procedure Step 1 Press Menu Cisco IP DECT 6800 Series User Guide...
Immediately, on page 36 Delete a Text Message from the Text Message History You can delete a text message in the text history from your Inbox, Drafts, or Sent messages folder. Procedure Step 1 Press Menu Cisco IP DECT 6800 Series User Guide...
• Set how a new message displays when your handset is idle. When you receive a new message, you can set the handset to: • Display only that you have a new message. • Display the full message immediately. This is the default setting. Cisco IP DECT 6800 Series User Guide...
Select Sent Messages and press On or Off. By default, this field is set to On. Step 5 Select Display and press On or Off. By default, this field is set to On. Cisco IP DECT 6800 Series User Guide...
You need to add at least one phone number. Step 8 Enter the contact number and press Save. If you make a mistake, press Clear to delete the last character entered. Step 9 (Optional) Add a ringtone to the contact. Cisco IP DECT 6800 Series User Guide...
Step 2 Highlight the contact to edit. Step 3 Press More. Step 4 Select Edit contact. Step 5 Highlight the information to change. a) Press Edit. b) Change the information c) Press Save. Cisco IP DECT 6800 Series User Guide...
Call a Central Directory Contact You can search, view, and call a number in the directory. The type of search you can use depends on the method your administrator used to set up the directory. Cisco IP DECT 6800 Series User Guide...
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• Press Search, enter part or all of the first name of the user, and press Search. Step 3 (Optional) Press Line and select a line to call on. Step 4 Press Select. Cisco IP DECT 6800 Series User Guide...
Step 2 Press right or left on the Navigation ring to view different lists. Call Someone in Your Recent Calls List You can call anyone who is displayed in your recent calls list. Cisco IP DECT 6800 Series User Guide...
Because each voicemail system is different, we can't tell you how to use your voicemail system. For information about your voicemail commands, see the voicemail system user documentation or contact your administrator. Procedure Step 1 Press and hold the One Step 2 Follow the voice prompts. Cisco IP DECT 6800 Series User Guide...
Press right or left on the Navigation ring to move from field to field. Press up or down on the Navigation ring to increment or decrement the entry, or enter the number with the keypad. Step 4 Press Save. Cisco IP DECT 6800 Series User Guide...
Respond to an Alarm At the configured alarm time, the handset rings and you respond to the alarm. If you are on a call, the alarm doesn't ring through until you end the call. Cisco IP DECT 6800 Series User Guide...
You can set up function keys (known as F-keys) to access phone numbers. For example, you can set up an F-key to call your security department. After you set up an F-key, you can add it to your speed dial list. Cisco IP DECT 6800 Series User Guide...
Step 3 Select an entry and press Call. Add an F-key to Your Speed Dial List You can add an F-key to your speed dial list. Before you begin You need an F-key defined. Cisco IP DECT 6800 Series User Guide...
Alarms, Alarm List, and F-Keys View Your Speed Dial List View Your Speed Dial List Procedure Step 1 Press Menu Step 2 Select F-Keys Step 3 Press More. Step 4 Select Speed dial. Cisco IP DECT 6800 Series User Guide...
Press Off to allow the handset to ring or press On to disable ringing. Set the Ring Volume from the Settings Menu You can change the volume of the ringer. This volume does not impact the volume level when you are on a call. Cisco IP DECT 6800 Series User Guide...
Step 4 Press up or down on the ring of the navigation cluster to highlight a tone. Step 5 Press Play to hear the tone. Step 6 Press Select to save the tone. Cisco IP DECT 6800 Series User Guide...
Step 4 Press Select to save the setting. Set the Tone When a Key is Pressed You can set the sound you hear when you press a key. Procedure Step 1 Press Menu Cisco IP DECT 6800 Series User Guide...
Press Off to stop the tone or press On to make the handset play the tone. Set the Charger Warning You can set the handset to play a tone when you put the handset on the charger. Cisco IP DECT 6800 Series User Guide...
In this procedure, the date August 24, 2018 is used for the choices. The choices display in the date on your handset. Procedure Step 1 Press Menu Step 2 Select Settings > Time & date > Date. Step 3 Press Format. Cisco IP DECT 6800 Series User Guide...
Step 3 Select the LED choice. • Green LED • Yellow LED • Red LED Step 4 Highlight the choice for the LED to light. • Off: The LED will not light up. Cisco IP DECT 6800 Series User Guide...
You can set up the handset to require a PIN to unlock it. Note When the keypad is locked, you can only dial emergency numbers. The default PIN is 0000. Procedure Step 1 Press Menu Cisco IP DECT 6800 Series User Guide...
• 4 minutes: The keypad locks in 4 minutes. • 5 minutes: The keypad locks in 5 minutes. Step 4 Press Select to save the setting. Related Topics Lock the Handset Keypad, on page 2 Cisco IP DECT 6800 Series User Guide...
(Optional) If you need special symbols, press Symbol, navigate to the required symbol, and press Select. Step 5 (Optional) If you want to delete the last character, press Clear. Step 6 Press Save. Set Auto Answer You can set the way that the handset handles incoming calls. Cisco IP DECT 6800 Series User Guide...
DND is active, the call is sent to voicemail. While in DND, many of the icons that display on the header are different from normal. To use this feature, your administrator must enable DND. Cisco IP DECT 6800 Series User Guide...
Set Call Forward Unconditional You can set your handset to forward all calls to a specific phone number. When your handset is forwarded, you see the call forward icon on the screen header. Cisco IP DECT 6800 Series User Guide...
You can set your handset to forward calls to a specific phone number when you are on a call (busy). When your handset is forwarded, you see the call forward icon on the screen header. Procedure Step 1 Press Menu Step 2 Select Settings > Call Forward > Forward Busy. Cisco IP DECT 6800 Series User Guide...
Step 3 Highlight your choice. • Off: The time doesn't display on the home screen. • On (default): The time displays on the home screen. Step 4 Press Select to save the setting. Cisco IP DECT 6800 Series User Guide...
You can display a list of paired Bluetooth devices. Procedure Step 1 Press Menu Step 2 Select Settings > Bluetooth > Search for devices. Step 3 Highlight your headset in the list and press Select. Cisco IP DECT 6800 Series User Guide...
• Off (default): You can't use Push to Talk. • On: You can use Push to Talk. Step 4 Press Select to save the setting. Related Topics Use Push to Talk, on page 34 Cisco IP DECT 6800 Series User Guide...
Set the Ring Volume for an Incoming Call Procedure While the handset is ringing, press Volume up or down. Change the Volume on a Call Procedure While on a call, press Volume up or down. Cisco IP DECT 6800 Series User Guide...
Audio Quality, on page 72 Supported Headsets You can use these types of headsets with your handset: • Headset with a 3.5 mm audio plug We recommend the Cisco Headset 521 and 522. For more information, see https://www.cisco.com/c/en/ us/products/collaboration-endpoints/headset-500-series/index.html. • Bluetooth LE headset...
Sound quality is subjective, and we cannot guarantee the performance of any headsets. However, various headsets from leading headset manufacturers are reported to perform well with Cisco IP Phones. For additional information, see https://www.cisco.com/c/en/us/products/unified-communications/uc_endpoints_ accessories.html Cisco IP DECT 6800 Series User Guide...
• Press and hold the pound (#) key for two seconds while the phone is idle to disable silent mode. Handset Doesn't Respond to Key Presses Problem Nothing happens with you press a key on the handset. Cause The keypad is probably locked. Cisco IP DECT 6800 Series User Guide...
Reset the Handset Settings Your administrator may ask you for reset your handset. When this happens, your user settings (for example, Setting menu, Local contacts, Speed dials) but the handset remains registered with the base station. Cisco IP DECT 6800 Series User Guide...
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Reset the Handset Settings Procedure Step 1 Press Menu Step 2 Select Settings > Reset settings. Step 3 Press Yes to confirm the reset. Step 4 Enter the handset PIN. Step 5 Press Ok. Cisco IP DECT 6800 Series User Guide...
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Troubleshooting Reset the Handset Settings Cisco IP DECT 6800 Series User Guide...
Statement 1071 SAVE THESE INSTRUCTIONS To see translations of the warnings that appear in this publication, refer to the statement number in the Regulatory Compliance and Safety Information—Cisco IP DECT 6800 Series at the following URL: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/MPP/6825/RCSI/RCSI-0366-book.pdf Warning Read the installation instructions before using, installing, or connecting the system to the power source.
• The use of wireless devices on airplanes is governed by the Federal Aviation Administration (FAA). Battery Safety Notices These battery safety notices apply to the batteries that are approved for the Cisco IP DECT 6800 Series. Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer.
• When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries. To obtain a battery, contact your local dealer. Use only the batteries that have a Cisco part number. Power Outage The ability to access emergency service through the phone depends on the base stations being powered.
• Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.
The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device.
Voice-over-IP (VoIP) technology are required to provide echo cancellation for all voice calls. The combined effect of audio/VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be required. Cisco IP DECT 6800 Series User Guide...
This equipment is a secondary type device, that is, it is not protected against harmful interference, even if the interference is caused by a device of the same type, and it also cannot cause any interference to primary type devices. For more information, go to this URL: http://www.anatel.gov.br Cisco IP DECT 6800 Series User Guide...
This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.
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Product Safety and Security Important Online Information Regulatory Compliance and Safety Information Regulatory Compliance and Safety Information (RCSI) is located here: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/voice_ip_comm/cuipph/MPP/6825/RCSI/ RCSI-0366-book.pdf Cisco IP DECT 6800 Series User Guide...
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Product Safety and Security Important Online Information Cisco IP DECT 6800 Series User Guide...
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