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Details Available on the Phone
Problem
Voicemail connection error. Unable to
connect.
when the user navigates to the Voicemail tab of
the Cisco Phone app.
This feature has been disabled by your
administrator
to the Voicemail tab of the Cisco Phone app.
Details Available on the Phone
You can see some status and details about the phone from the Cisco apps.
This information helps you troubleshoot problems when you are in the same location as your user.
View Phone Information
The About phone setting displays information such as the Device name, Model & hardware, Android
version, Wi-Fi MAC address, Bluetooth address, and Build number.
Note
To access the Settings app from any screen, swipe down on the status bar at the top of the screen and tap the
Settings
Note
You can also access the Settings app from the Launcher screen. Swipe up to open the Launcher.
Procedure
Step 1
Access the Settings
Step 2
Tap About phone.
Access Phone Status and Device Information
The Cisco phone status and Device information menus provide information about the device and the
connections between the phone and the call control system.
Troubleshooting
2
toast notification appears on the screen
appears when the user navigates
gear icon.
app.
Solution
Visual voicemail is unable to connect to the Cisco Unity
Connection server. Investigate potential connectivity
issues between the user's phone and the server.
Enable visual voicemail from the Phone Configuration
page in Cisco Unified Communications Manager. This
error appears only if visual voicemail was enabled
previously, and then disabled.
Troubleshooting
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