Troubleshooting - Mazda CX-5 Manual

Apple CarPlay use-related issues
Symptom
Apple CarPlay cannot launch even
though an Apple-genuine connector
cord is inserted into the USB port
and it is connected to my iPhone.
The error message, "Mobile device
error" is displayed after connecting
my iPhone to the USB port.
The icon of the application I want to
use is not displayed on the home
screen of Apple CarPlay.
Voice recognition using Siri is poor
or incorrect for commands or con-
tact names.
There is a difference in the audio
volume between Bluetooth
and Apple CarPlay.
Android Auto™ use-related issues
Symptom
The Android Auto™ mode does not
launch even though the An-
droid™-genuine connector cord is
inserted into the USB port and it is
connected to my Android™ Smart-
phone.

Troubleshooting

You used the wrong USB port.
There is mis-communication be-
tween the vehicle's audio system
and your iPhone.
Only applications compatible with
Apple CarPlay are displayed on the
screen.
There are many possible reasons for
this such as:
1. Poor network connectivity
2. Road noise/sound of air blow-
ing from air conditioner
3. Incorrect iPhone language set-
ting
®
audio
The Android Auto™ application has
not been downloaded to your An-
droid™ Smartphone.
You used the wrong USB port.
Audio Set [Type B (touchscreen)]
Cause
―
Cause
Interior Features
Solution method
Use the USB port displaying the
mark to start Apple CarPlay.
Disconnect the connector cord from
the USB port once and then recon-
nect it.
Contact the application's supplier.
1. Use the commander switch to
complete the task or wait until
there is sufficient network con-
nectivity before using Siri
again.
2. For better voice recognition,
speak loud and clear.
3. Make sure that the iPhone lan-
guage is set correctly (Example:
US English vs UK English).
If you are still having difficulty us-
ing Siri, visit the Apple support site
or contact Apple.
Check the volume of the audio on
the device connected via Blue-
®
tooth . The volume on some devi-
ces connected via Bluetooth
adjusted.
Solution method
To use Android Auto™ with your
vehicle, the Android Auto™ appli-
cation is required on your An-
droid™ Smartphone. Download the
Android Auto™ application from
the Google store™.
Use the USB port displaying the
mark to start the Android Auto™
mode.
®
can be
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