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HID ACW2-XN Technical Service Manual

Web-based access control solution
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Download this manual See also: Installation Manual
Web-Based Access Control Solution
ACW2-XN
Technical Service Guide
ACW2XN-905-EN, Rev. A.0
PLT-03464 A.0

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Summary of Contents for HID ACW2-XN

  • Page 1 Web-Based Access Control Solution ACW2-XN Technical Service Guide ACW2XN-905-EN, Rev. A.0 PLT-03464 A.0...

  • Page 2: Table Of Contents

    Exploded diagram of the ACW2-XN .......................... 3 System Components Catalogue ................... 4 Troubleshooting ........................5 Power supply in ACW2-XN not powering up (Disconnect the battery) ............ 5 Controller not powering up (Disconnect the battery): ..................6 Battery backup not working: ............................7 Can’t connect to controller - direct connection: ....................

  • Page 3: Overview

    AC - Controller Module AW2 - Wiegand Door Module A-X1 - Power Supply Unit Metal Enclosure Note: • Parts catalogue is on the next page Technical Service Guide Page 3 of 27 © 2017 HID Global Corporation. All rights reserved.

  • Page 4: System Components Catalogue

    (Factory installed in a robust metal enclosure) Wiegand Door Module Added to expand the system Controller Module RMA spare part only Power Supply A-X1 RMA spare part only Page 4 of 27 Technical Service Guide © 2017 HID Global Corporation. All rights reserved.

  • Page 5: Troubleshooting

    Green LED on the power supply should come on. (Picture shows the PSU LED illuminated) Analysis • Is the mains cable connected correctly in the ACW2-XN box? Fix mains cable wiring to ACW2-XN. • Is the mains cable plugged in and switched on? Plug in the mains cable and switch on the power at the wall socket.

  • Page 6: Controller Not Powering Up (Disconnect The Battery)

    Is the Wiegand Door Module defective? Replace Wiegand Door Module. • Is the controller defective? Replace controller • Is the power supply defective? Replace power supply Page 6 of 27 Technical Service Guide © 2017 HID Global Corporation. All rights reserved.

  • Page 7: Battery Backup Not Working

    Is the connection to the battery defective? Fix defective battery connection (polarity reversed or loose connection) • Is the battery fuse defective? Replace battery fuse. • Is battery defective? Replace battery Technical Service Guide Page 7 of 27 © 2017 HID Global Corporation. All rights reserved.

  • Page 8: Can't Connect To Controller - Direct Connection

    Factory default controller (restore using backup once logged in). • Is the network cable defective? Replace Network cable. • Is the networked controller defective? Replace networked controller. Page 8 of 27 Technical Service Guide © 2017 HID Global Corporation. All rights reserved.

  • Page 9: Can't Connect To Controller - Lan Connection (Dhcp Service)

    Factory default controller (restore using backup once logged in). • Is the network cable defective? Replace Network cable. • Is the networked controller defective? Replace networked controller. Technical Service Guide Page 9 of 27 © 2017 HID Global Corporation. All rights reserved.

  • Page 10: Can't Login To Hid Access Manager

    Set the DIP-Switch settings on the Wiegand Door Module, correctly. • Is Wiegand Door Module mounted correctly? Re-seat and mount Wiegand Door Module into ACW2-XN correctly. • Are the locks drawing too much power so that power budget is exceeded? Disconnect the locks and power them from an external power supply.

  • Page 11: Reader Not Powering Up

    Replace Wiegand Door Module. • Is the Wiegand cable to the reader, defective? Replace Wiegand cable to reader (wiring is correct – but is cable defective) Technical Service Guide Page 11 of 27 © 2017 HID Global Corporation. All rights reserved.

  • Page 12: Reader Led's Not Working As Expected

    Replace Wiegand Door Module. • Is the Wiegand cable to the reader, defective? Replace Wiegand cable to reader (wiring is correct – but is cable defective). Page 12 of 27 Technical Service Guide © 2017 HID Global Corporation. All rights reserved.

  • Page 13: Reader Buzzer Not Working As Expected

    Key Indicators • When a tag is presented at the reader, the reader buzzer should beep. (LED turns green, an event is logged on HID Access Manager– but there is no “BEEP”) Analysis • Has the reader been wired correctly? Wire all relevant reader connections, including buzzer control, correctly.

  • Page 14: Reader Not Reading Cards At All

    (The arrow indicates a card reading event from a properly working reader) Analysis • Is the card type supported by the reader? Acquire the correct card type for the solution. HID recommends HID R10 readers with Seos 8K, H10302 cards. • Is the card defective? Try a few different cards •...

  • Page 15: Reader Not Reporting Correct Card Number

    (The encircled number should be the same as the number printed on the card.) Analysis • Have the HID Access Manager Wiegand settings been configured correctly in the software? Configure the correct Wiegand settings in the software • Are the dip-switch settings on Wiegand Door Module configured correctly? Set the dip switches, on the Wiegand Door Module, to the correct setting.

  • Page 16: Lock Not Working

    Has the correct kind of lock been used, 12V DC? Replace the lock with the correct kind of lock. • Is the lock powered from the ACW2-XN? Is the battery voltage of the battery in the ACW2-XN, too low? Recharge / replace the battery  •...

  • Page 17: Rex Input Not Working

    Check that REX has been configured in the software • Is the REX switch defective? Replace REX switch. • Is the Wiegand Door Module defective? Replace Wiegand Door Module. Technical Service Guide Page 17 of 27 © 2017 HID Global Corporation. All rights reserved.

  • Page 18: Dps Input Not Working

    Mount the DPS sensor and magnet close enough together to work. • Is the DPS sensor defective? Replace DPs sensor. • Is the Wiegand Door Module defective? Replace the Wiegand Door Module. Page 18 of 27 Technical Service Guide © 2017 HID Global Corporation. All rights reserved.

  • Page 19: Date & Time Incorrect

    ACW2-XN Date & time incorrect Key indicators • HID Access Manager Date and Time should match the Date and Time on the PC, or mobile device. Analysis • Has the coin cell battery insulating tab been removed? Remove the insulating tab.

  • Page 20: System Specifications

    Supply at 12V DC, battery flat, max charge current 500 mA Optional Battery (Strongly recommended) Not included with the ACW2-XN, this battery must be sourced separately. Note: • Only connect the battery after all system wiring is complete and tested on the built-in power...

  • Page 21: Controller Module (Ac)

    Female on the left, male on the right Wiegand Reader Port Connector Reader Connections 10-way Screw Terminal Plugs 12V, 5V, 0V, D0, D1, LED(Red), LED(Green), Buzzer, Hold, Shield Technical Service Guide Page 21 of 27 © 2017 HID Global Corporation. All rights reserved.

  • Page 22: Calculations

    See individual lock and power supply installation manuals for current consumption and maximum current output. 12 V Power Supply max current output Maximum lock current total Margin (The margin may not be negative.) Page 22 of 27 Technical Service Guide © 2017 HID Global Corporation. All rights reserved.

  • Page 23: Assembly / Disassembly Guides

    6. Take the new AW2 module label and fix it to the correct position on the back page of the Quick Install Guide for the ACW2-XN. Also fill in the name for the door/s that this AW2 Module will be controlling, in the space provided.

  • Page 24: Replace An Aw2 Wiegand Module

    17. Reconnect the AC Mains – the STAT (Status) LEDs on the Controller and Wiegand Modules will flash rapidly for approximately one second, allow a minute for the system to boot up. 18. Using HID Access Manager, click on Device Discovery so that the new Wiegand port addresses will be read into the system.

  • Page 25: Replace A Controller Module

    Disconnect the 12V Battery, if one is present in the cabinet 2. Unplug the ACW2-XN mains supply cable from the AC power outlet 3. If the Controller module has one side without an AW2 module plugged into it, skip to step 6 4.

  • Page 26: Copyright And Trademarks

    HID GLOBAL, HID, the HID Brick logo, the Chain Design, ICLASS, ICLASS SE, SEOS, and OMNIKEY are trademarks or registered trademarks of HID Global, ASSA ABLOY AB, or its affiliate(s) in the US and other countries and may not be used without permission.

  • Page 27: Notes

    Web-Based Access Control Solution ACW2-XN Notes Technical Service Guide Page 27 of 27 © 2017 HID Global Corporation. All rights reserved.

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