Reader Not Reading Cards At All - HID ACW2-XN Technical Service Manual

Web-Based Access Control Solution
ACW2-XN

Reader not reading cards at all

Key Indicators
• HID Access Manager Live View
a. Place a tag on the reader and an event should appear in ~ 5 to 10sec.
(The arrow indicates a card reading event from a properly working reader)
Analysis
•
Is the card type supported by the reader?
o Acquire the correct card type for the solution. HID recommends HID R10 readers with Seos
8K, H10302 cards.
• Is the card defective?
o Try a few different cards
• Is the dip-switch settings on Wiegand reader module set to the proper position?
o
Set dip-switch to the proper position. (Refer to the Installation Guide for details).
• Has the reader been wired correctly?
o Wire the reader properly, check "Reader Power", "Wiegand Data Lines", and "Reader
Inputs"
• Has the reader been assigned to a door in HID Access Manager?
o
Configure the door settings properly. The correct "Fixed Address" must be assigned to the
reader.
• Is the reader defective?
o
Replace the reader
• Is the Wiegand Door Module Defective?
o Replace the Wiegand Door Module
• Is the Wiegand cable defective?
o
Replace Wiegand cable from the reader to the Wiegand Door Module
Page 14 of 27 Technical Service Guide
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