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Web-Based Access Control Solution
ACW2-XN
Can't login to HID Access Manager:
Key Indicators
•
HID Access Manager login screen.
a. Can't move past the login screen.
Analysis
•
Has the correct password been entered?
o
Use correct password to login.
•
Still can't login?
o
Upgrade controller firmware(could be corrupted)
•
Still can't login?
o
Factory default controller (restore using backup once logged in)
Can't discover Wiegand Door Module (Device Discovery)
Key Indicators
•
HID Access Manager Door view.
a. When running Discovery, no reader fixed address is found.
Analysis
•
Are the DIP-Switch settings on the Wiegand Door Module set correctly?
o
Set the DIP-Switch settings on the Wiegand Door Module, correctly.
•
Is Wiegand Door Module mounted correctly?
o
Re-seat and mount Wiegand Door Module into ACW2-XN correctly.
•
Are the locks drawing too much power so that power budget is exceeded?
o
Disconnect the locks and power them from an external power supply.
•
Is the Wiegand Door Module defective?
o
Replace the Wiegand Door Module.
•
Is the Networked Controller defective?
o
Replace Networked Controller.
Page 10 of 27
Technical Service Guide
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