Welch Allyn RetinaVue 100 Imager Pro Directions For Use Manual page 80

76 Update the RetinaVue 100 Imager Pro software to version 6.XX and above
Note
9. Remove the SD Card from the computer.
10. Insert the SD Card into the RetinaVue 100 Imager Pro.
11. Place the RetinaVue 100 Imager Pro on the docking station charger, connect the
docking station charger via a USB cable to the power source, and then power up the
RetinaVue 100 Imager Pro.
Note
12. After the RetinaVue 100 Imager Pro boots up to the Home screen, confirm the
software update.
a. Touch Settings.
b. Touch About to view the software version.
13. Touch OK.
You are ready to use the updated software.
Troubleshooting software updates
Note
Power loss during software update:
• If a power loss occurs during the software update or if there are hardware issues,
the RetinaVue 100 Imager Pro posts a blank screen. Remove the battery, reinstall it,
and restart RetinaVue 100 Imager Pro. By performing this power cycle, the
RetinaVue 100 Imager Pro reverts to a previous version of software. Repeat the
steps to perform the update again.
Corrupted software files:
• If the software update on the SD Card is corrupted, the RetinaVue 100 Imager Pro
displays a failed update error message indicating that the RetinaVue 100 Imager Pro
is unable to load the software from the SD Card. Remove the SD Card, reformat it on
a PC. Repeat the steps to perform the update again.
Update extraction file error
If the RetinaVue 100 Imager Pro displays the failed update error message, Update file
extraction failed. Power off device and restart, the SD Card does not have sufficient
space. Remove all files (except the update image) from the SD Card. Perform the update
again.
Use a safe eject method when ejecting the SD card to
ensure a complete software transfer to the SD card.
(Options include right-clicking on the Start Menu > Open
Windows Explorer> right-click on SD card> click Eject. Or,
click on the Taskbar> Show hidden icons > clickSafely
Remove Hardware and Eject Media> click Eject SDHC).
If an eject menu is not available with your system settings,
wait until the files have completely copied before manually
ejecting the SD Card.
The update process typically takes a few minutes to cycle
through the complete update. During the update process, it
is normal to see both a blank screen and an update screen
that appear several times before the RetinaVue 100 Imager
Pro automatically reboots.
The RetinaVue 100 Imager Pro boots up normally after a successful
software update, however if a software update fails, the RetinaVue 100
Imager Pro displays a failed update error message.
Welch Allyn RetinaVue™ 100 Imager Pro