Welch Allyn RetinaVue 100 Imager Pro Directions For Use Manual page 47

Software version 6.xx
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Directions for use
Error message/problem
Camera is docked. Remove camera from docking station to access
camera functions.
The battery is running low. Please recharge.
The battery level is too low to acquire any image. Please recharge
now.
Problem
Battery is not installed. Camera will not charge. The power
indicator LED light on the camera blinks between green and amber
when placed in the docking station.
Battery is installed with the polarity reversed. Camera will not
charge. The power indicator LED light on the camera blinks
between green and amber when placed in the docking station.
The power indicator light does not turn on when the camera is set
into the docking station. Charging is impacted if the pins are not
properly touching.
The Windows
Continue without scanning message once the camera is set in the
cradle or when the USB cable is removed from the laptop or PC.
®
operating system may display the Scan and fix or
Troubleshooting 43
Solution
Remove the camera from the docking station.
When the battery charge level is below 25 percent,
the low battery error message appears. Place the
camera into the docking station to charge the
battery.
To reduce the likelihood of a low battery charging
state, ensure that the USB cable is plugged into a
"Always On" USB port on the computer.
If the low battery message continues to display after
the camera is docked in the docking station for
several hours and while it is plugged into a USB port
of your computer, plug the USB cable into an
"Always On" USB port on the computer. (Only
"Always On" USB ports continue to charge the
camera when the computer enters sleep mode or
power-saving mode.)
Note
See you computer manufacturer's
user documentation for
instructions on changing the
power management options and
for identifying the "Always On"
USB port.
When the battery charge level is below ten percent
and the battery icon blinks, the low battery error
message appears. Place the camera into the docking
station to charge the battery.
Solution
Install the battery and check to ensure that the
polarity on the battery matches the + and - polarity
on the device.
Re-install the battery and check to ensure that the
polarity on the battery matches the + and - polarity
on the device. Set the camera into the docking
station and wait for the power indicator LED light to
turn amber indicating that the device is charging.
Ensure that the contact pins of the camera are
touching the contact pins of the docking station
charger. If necessary, reseat the camera into the
docking station.
Select Scan and fix if this Windows message
appears in situations when the camera is connected
to a laptop or PC by the USB cable.

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