Contacting Technical Support; Telephone Access; Email Access - Landis+Gyr Gridstream IV Series User And Installation Manual

Landis+Gyr

Contacting Technical Support

Within the United States, Landis+Gyr technical support is available by telephone or email. When
you contact technical support, be prepared to give exact descriptions of:
• The problem you encountered
• What happened and what you were doing when the problem occurred
• How you tried to solve the problem
• The exact text of any error messages

Telephone Access

Gridstream Technical support is available 24/7 by calling 1-888-390-5733. If all support technicians
are helping other customers, your call will be routed to the Landis+Gyr Support voice mail system.
Leave a brief message that includes the following information:
• Your name
• Your company's name
• Your telephone number
A support technician will return your call as soon as possible within normal business hours.
Technicians return all calls in the order that they are received.

Email Access

If you prefer, you may email a description of your problem to:
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A support technician will return your email as soon as possible within normal business hours.
Technicians return all emails in the order that they are received.
Series IV Concentrator U and I Guide 98-1031 Rev AA
Chapter 1 - Preface
7