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Chapter 5 - Product Specifications
Environmental
Mechanical
Technical Support
Landis+Gyr has a team of professionals who are full-time experts on our products. They work hard
to find you answers quickly and provide you with the best technical solutions available.
How to Contact Us
Assistance can be obtained using any of the following methods.
•
•
•
Troubleshooting
The Extender has been designed as a field replaceable unit. As such, there are no serviceable parts in
the unit.
If you suspect parts within the Extender have failed:
1. Perform a visual inspection to determine if there are any indications of damage to the unit.
2. Verify that AC power is being supplied to the unit. If there is power then proceed to step 3.
3. Try to connect with a locally connected IWR configured the same Network ID as the Extender.
If after 5 minutes, the locally connected IWR does not acquire the Extender in its neighbors list,
the Extender should be replaced.
For additional assistance for this product, contact Technical Support.
42
General Environmental
Operating Temperature
Range
Storage Temperature
Range
Humidity
Size
Weight
Enclosure Material/Type
Color
Mounting Options
Technical Support toll-free hotline at: 1-888-390-5733
Email: solutionsupport.na@landisgyr.com
Internet: www.landisgyr.com
Outdoor, rain-protected, sunlight-exposed
-40 to +85C
-40 to +85C
0 to 95% relative humidity, non-condensing
8.75 x 7 x 2.25 inches, typical
2.8 lbs., typical
Aluminum/NEMA-4
Gray
Wood pole, Metal pole, Streetlight arm
98-1178 Rev AA
Landis+Gyr
Installation and User Guide
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