Appendix C. Troubleshooting Tips; C-1. Introduction; C-2. Troubleshooting Table - Schick USBCam2 User Manual

Appendix C. Troubleshooting Tips

C-1. Introduction

C-2. Troubleshooting Table

Item Description
1 Camera LEDs illuminate and remain on
immediately after connecting USB cable,
whether software is running or not.
2 Camera turns on and off intermittently.
3 Cannot select 640 x 480 output size in
Video Format dialog box.
4 Spots are visible on video image.
5 Extraoral images appear grainy or blurry.
6 Camera options are missing from the
DirectShow Video dialog box.
7 Corrupted video image is displayed when
using the camera with an Ultra Port USB
2.0 PCI card, ALI chipset.
8 Momentary blip occurs recurrently during
video exam.
9 Image appears nearly completely red
during video exam.
USBCam2 User Guide
In the event you experience a problem with the USBCam2, refer to
the table of troubleshooting tips found on this page. If the problem
persists, please contact your local distributor of Sirona Dental
products.
In the United States, customers can contact the Patterson
Technology Center at 877-498-6505. Outside the United States,
please contact the authorized dealer for Sirona Dental products in
your country or region.
B1051061 Rev. A
Corrective Action
This is normal camera operation. To turn off LEDs,
press the Power button on the camera, or place the
camera in its handpiece.
Check USB cable connection at camera and at PC
connectors.
Camera is not connected to High-Speed USB 2.0
port. Reconnect camera to appropriate port.
Check camera lens for spots and follow the
instructions in the Handpiece and Lens cleaning
section of this document (Section 5.4). Also check
the "fit" of the camera sheath over the lens. A
camera sheath should be on tight enough so that
there are no wrinkles across the lens section.
Camera is strictly intended for intraoral use.
Camera driver was not installed correctly.
Disconnect camera from USB cable, uninstall
USBCam2 driver, and follow the instructions in
Section 2.
Replace the USB card with one that is compatible
with the camera.
Change to a different USB port.
Toggle between Fixed Balance/Auto White
Balance options in the Camera properties dialog
box.
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