DSC 3G2060 Installation Manual page 32

Ethernet/Cellular Programming Options
Table 16: Network Indicator - Digit 3
Network indicator Value
OFF
ON
Flashing
Table 17: Trouble Code Indications - Digits 4 & 5
Trouble
Indicator Trouble Type
Digit
00 No Trouble
Panel Supervision
02
Trouble
04 Lockout Trouble
05 3G/Cellular Trouble
06 Ethernet Trouble
Receiver Not
07
Available
Receiver Supervi-
08
sion Trouble
09 FTC Trouble
Module
0C Configuration Trou-
ble
[985] Radio Initialization Status
NOTE: This section is not real-time, you will have to exit and return to the section to see if the
status has been changed
The radio initialization status provides installers with the status of radio communication. It is dis-
played as an 8-digit toggle option, with each digit indicating a task in the initialization process of
1. Radio power up
No Network Trouble
Ethernet Cable disconnected
Ethernet DHCP failed
Radio connection has been rest
Radio IP failed
Incoming transmission
Outgoing transmission
Incoming transmission
Check Section [382]Toggle Option[5] is ON (Cellular/Ethernet Module Enabled).
Ensure the PC-LINK cable between the Panel and Communicator is connected
properly (not reversed) and is securely in place.
The SIM card has incorrect PIN programmed or has a PIN that the module does
not recognize. Replace the SIM card.
Confirm that cellular service is available and active in your area.
Check all antenna connections.
Ensure average radio signal strength is CSQ 5 or higher.
Ensure the SIM card is properly inserted into the SIM card holder.
Ensure the SIM card has been activated. (Could take up to 24 hrs after install).
If this trouble persists, relocate the Panel (and Communicator) or install an exter-
nal antenna extension kit.
Check with your ISP to confirm Internet service is active in your area.
Ensure your Ethernet cable is securely inserted into the RJ45 jack of the Commu-
nicator and the Hub/Router/ Switch.
Check that the link light on the Hub/Router/ Switch is ON. If link light is OFF, try
restarting the Hub/Router/ Switch.
If DHCP is used, ensure that the unit has an assigned IP address from the server.
In Section [851] [992] verify a valid IP address is programmed. If not, contact the
Network administrator.
If problem persists, replace the Ethernet cable and RJ45 connector.
Ensure that the Ethernet path has internet connectivity.
If you are using a static IP address make sure the gateway and subnet mask are
entered correctly.
If the network has a firewall, ensure the network has the programmed outgoing
ports open (Default UDP Port 3060 and Port 3065).
Ensure that all the receivers are programmed for DHCP or have the proper IP
address and port number.
Ensure the cellular Receiver APNs have been programmed with the Access Point
Name provided by your cellular provider.
This trouble is indicated when supervision is enabled and the unit is not able to
successfully communicate with the receiver.
If this trouble persists, contact your central station.
The unit has exhausted all communications attempts to all programmed receivers
for events generated by the Communicator.
Restart the system. If trouble persists, contact your dealer.
This indication appears when Section [021] System Account Code, Section [101],
[111], [201], and [211] Receiver Account Code have not been programmed.
Ensure that a valid account code has been entered in these Sections.
3G Alarm Communicator Installation Manual
Means
Trouble Causes
N/A
28