Appendix C. Site Planning And Maintenance Records; Contacting Customer Service; Finding The Chassis Serial Number; Site Preparation Checklist - IBM SAN192C-6 Installation, Service And User Manual

Appendix C. Site Planning and Maintenance Records

This appendix provides a Site Planning list and includes the following records to
use when installing the IBM c-type SAN switches and directors.
v "Contacting Customer Service"
v "Site Preparation Checklist"
v "Finding the Chassis Serial Number"
Note: For information on how to query the switch for configuration information,
see Cisco NX-OS Fundamentals Configuration Guide or the Cisco Configuration Guide
for DCNM SAN.

Contacting Customer Service

If you are unable to solve a startup problem after using the troubleshooting
suggestions in this appendix, contact your customer service representative for
assistance and further instructions. Before you call, have the following information
ready to help your service provider assist you as quickly as possible:
v Date you received the switch.
v Chassis serial number. See the "Finding the Chassis Serial Number."
v Type of software and release number.
v Maintenance agreement or warranty information.
v Brief description of the problem.
v Brief explanation of the steps you have already taken to isolate and resolve the

Finding the Chassis Serial Number

You can find the chassis serial number label of the IBM c-type SAN switches and
directors on the chassis.
If you have CLI access, enter the show sprom backplane 1 command to display the
backplane contents, including the switch serial number.

Site Preparation Checklist

Planning the location and layout of your equipment rack or wiring closet is
essential for successful switch operation, ventilation, and accessibility.
Consider heat dissipation when sizing the air-conditioning requirements for an
installation. See "SFP+ Transceiver Specifications" on page 107 for the
environmental requirements. See the "Environmental and Power Requirements for
32 Gbps Fibre Channel SFP+ Transceivers" on page 109, the "Maximum
Environmental and Electrical Ratings for Fibre Channel SFP+ Transceivers" on
page 112 for power and heat ratings.
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