Faqs & Troubleshooting; Maintenance - GPS Tracker TK510 User Manual

TK510 GPS Vehicle Tracker
IX. FAQs & Troubleshooting
FAQ
I call the tracker, it does not ring
I call the tracker, it rings, but it
doesn‟t response with SMS
I can not get the alarm message
I can not get the correct GPS
coordinates or the location is
wrong
Tracker fails to connect to
server by GPRS
X. Maintenance
 The installation must be done by the professionals. Illegal disassembly
without permission might cause invalidity of warranty.
 Please keep the device in dry place
 When the car is inside buildings, cave, tunnel, or very close to tall buildings,
the GPS/ GSM signal may not work well and the system may fail to work at
that moment.
 Please check the balance of the tracker‟s SIM card periodically.
 The backup battery can only work for a certain time once power-off.
Troubleshooting
(1) The GSM SIM card has no credit;
(2) The SIM card is protected by PIN code;
(3) Check the power supply, if 2 LEDs flash;
(4) The SIM card is placed correctly in the slot;
(1)The user password is wrong, please use the
correct password or reset the password to test;
(2) Low power, please use outside power supply
to power on the unit to test
(1) The SIM card inside the device has no credit;
(2) The Alert-received mobile number is not
programmed correctly, or the SMS command is
not in correct format;
(3) The mailbox of the user‟s mobile is full;
(1) Please make sure there is no metal obstacles
above the tracker. Please place the side with
GPS antenna upside to the sky;
(2) Please check it at broad place;
(3) Please check if the GPS LED flash once
every 3 seconds; place the tracker to other place,
so as to make sure that it can receive the GPS
siganl well
(4) In cloudy condition, it is a little hard to get the
GPS signal, and the GPS coordinate might have
some errors.
(1) The SIM card must be activated with GPRS
function;
Do the correct setting for GPRS connection
(2)
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User Manual