Error Displays And Troubleshooting; Finger Scanner - eKey home series Operating Instructions Manual

Finger scanner

60│en

Error displays and troubleshooting

Display Meaning
Status LED The finger or RFID
lights up
transponder was not
red.
recognized.
All LEDs System lock. You used an
light up red
unrecognized
for 1
identification method 10
minute.
times in a row.
Status LED No fingers or RFID
lights up red
transponders are stored.
immediately.
Status LED No bus connection to the
flashes
control panel.
orange.
Status LED The sensor of the finger
flashes
scanner without RFID
red/green.
funtion is soiled or
broken.
Status LED The sensor of the finger
lights up
scanner with RFID
blue, left-
function is soiled or
hand
broken, but the RFID
function LED
function still works.
flashes
red/green.
If these remedies do not solve the problem, contact your dealer. If the
system has to be returned to ekey biometric systems GmbH, ensure that
it is correctly packaged. Improper packaging can lead to the warranty
being voided.
Remedy
Swipe the finger over the
sensor again.
Check that your RFID
transponder is the valid
one.
Wait for 1 minute. The
system is then in normal
mode.
Store a minimum of one
finger or RFID
transponder.
Check the wiring or
commission the device.
Clean and/or dry the
sensor.
Clean and/or dry the
sensor.