About Warranty And Rma; Return Material Authorization (Rma) - Barco ImagePRO User Manual

Warranty
E.1 About Warranty and RMA
Warranty
All video products are designed and tested to the highest quality standards and are backed by a full 3-year
parts and labor warranty. Warranties are effective upon delivery date to customer and are non-transferable.
Barco warranties are only valid to the original purchaser/owner. Warranty related repairs include parts and
labor, but do not include faults resulting from user negligence, special modifications, lightning strikes, abuse
(drop/crush), and/or other unusual damages.
The customer shall pay shipping charges when unit is returned for repair. Barco will cover shipping charges for
return shipments to customers.

Return Material Authorization (RMA)

RMA Conditions are listed below:
1. Prior to returning any item, you must receive a Return Merchandise Authorization (RMA) number.
2. All RMA numbers must appear on their return-shipping label.
3. RMA numbers are valid for ten (10) days from issue date.
4. All shipping and insurance charges on all RMAs must be prepaid by the customer.
124 R5906167 /00 ImagePRO–4K Video Processor